HooYu Reviews 

Terrible app and the banks (Natwest) in my case, clearly losing out because of this. first time, i got stalled because it wanted to see a 'residents permit' when i'm a UK citizen ... no support, no workaround. Ended up reapplying ... second time at least it asked for sensible ID - passport and Driving licence, but both were rejected because the 'names don't match teh application' which is total nonsense. Been forced to take my business elsewhere as there is no way to get support or help, you just get left in limbo.

Absolutely a waste of time, never use again. Nothing was successful, says very little about the bank which uses it. Tried to open an isa, no chance

Would not even give this one star....totally useless, waste of time RUBBISH

This is the worst app I have ever used bar none. Couldn't even take a selfie for the ID process that is supposed to be the main function. App doesn't recognise faces apparently. Utterly ridiculous. The passport scanning and chip reading is glitchy, awkward and far more difficult than it needs to be. Wish I could give it zero stars and get the hour and a half of my life back I wasted

This service is a complete joke. Trying to open a Nat West ISA, they want pics of driving license and a live picture check. On iPhone, the camera won't even open from the hooyu app, on android I managed to open the driving license photo part. But then the live photo check just showed a green screen even after camera access had been granted. I'll just go somewhere else instead Nat West!

This App does not work because of its widespread incompatibility woth other Apps on your phone. The time and hassle involved in trying to sort it out is large. I gave up after an hour of pointless struggle without any useful help from RBS available . Now what you need to think about is, what this tells you about their attitude to their custimers, thier own IT competence, and how that might effect the safety of any investment you make with them. I decided to take my businesses elsewhere.

Complete waste of time. The face image is difficult on a desk top; the passport photo scan was consistently rejected despite using .pdf, jpg, tif or pgn formats; the driving licence alternative was also rejected although it could read the front page it rejected the second page as too small - yet they are a standard size in the UK. Having phoned the bank's Mandates Team to say that one could not use HooYu and having gone to a branch to hand in and have the documents verified, the reminders still keep coming via text and e-mail that one has not completed the process. There is no co-ordination between the Hoo-Yu system and the manual system. It is a total lack of respect for customers time, of which I have wasted about 3 hours including the branch visits - as the branch was unexpectedly closed all day the first time I went. Zero out of 10 from me.

If you haven't got a smartphone, don't even try.
Forty minutes wasted taking photographs of driving licence, then being told to take snapshot on camera without my glasses and follow onscreen instructions - which I couldn't read without my glasses. And after all this nonsense, a repeat request today from Nat West asking me to do the same thing. Thank goodness we have challenger banks which are happy to help customers rather than treat them with contempt.

Absolutely rubbish. Rejecting my ID due to my name not matching the EXISTING account NatWest have already approved in the past. Madness. Trigger I need to leave this awful bank as the customer service is no better now I’m speaking to the THIRD call agent. Would not recommend

After about 100 photos of my passport being rejected I considered sending them pictures of my anus. Passports always have a very mild sheen to them even if you take the perfect shot. Probably accept my I.D if I spread my ass cheeks a little wider

Absolutely diabolical experience trying to provide ID check documents required to open a NatWest account. My head was about to explode!
I think NatWest and HooYu must be run by the same people - awful systems and SO customer unfriendly.

I sent an electricity invoice and they rejected it without any reason.Invoice

Dreadful waste of 90+ minutes. PhotoID accepted, "Liveness" accepted, any document with proof of address rejected, even the one item they state in help/guidance - driver's licence card uploaded - as being valid. P[ ] ups in a brewery would be beyond them too

As another user said, an absolute shambles. I was trying to open an isa with Natwest but have now given up. I shall take my money elsewhere. It has been a long time since I have used software this dire. Typical government involvement, can't get anything right except foreign wars and embezzlement.

Having screwed up my HooYu verification which was done from within a Nat West branch they then stopped access to our account. Then had the cheek to refuse two direct debit payments and charge us for them as well !! Why don't the Financial Ombudsman do something about this bunch of half wits?

Spent a whole morning trying to work the system for applying for a Natwest product. Kept rejecting scans of passport and driving licence as being too small in spite of them taking up most of my computer screen. Have given up!!!

Not good. I took two sets of photos of my driving licence which were both rejected after a few minutes (they were not blurred or chopped so no idea why). Gave up with that and tried my passport, which was accepted, but the process took about 20 minutes and I can imagine a lot of users simply become frustrated and give up. Natwest should probably review their use of this company.

My partner has tried several times to open a bank account with NatWest. Every single time, although she provided all the required documents, this HooYu verfification failed and it said it could proceed opening a bank account. She came to NatWest branch to ask but the staff couldn't help but asked her to do the very same process, which always failed. Shame!!!

Completely useless. Went through a whole performance to open a business bank account on line and then got to this nonsense. Doesn't work, a total and utter disgrace and I am shocked that Nat West is dealing with this. How does one put their nose on a yellow dot on a PC screen for crying out loud.

Why are banks using this company to verify peoples' identity? We have just spent yet another couple of hours doing documentation and photo ID in order to open a joint account.
The documents part appears to have gone okay but the farcical procedure of the "liveness" (if such a word even exists) and the subsequent photographing of passport/driving licence is like something from Theatre of the Absurd! Trying to line your face up to fit in the oval, getting the dot on your nose and reading instructions without your glasses (which you have to remove in order for the photo to verify you) is a farce in itself. Why can there not be audio instructions! The main complaint, however, is that you don't get any confirmation that the bank to whom you are applying have received the information so just assume it all went smoothly. When you have not heard back from the bank and spend hours trying to get through, only to be told that HooYu didn't accept the pictures you begin to wonder what is going on?