HooYu Reviews 

Not fit for purpose! Why on earth Natwest insist on using this awful company rather than accepting documents in branch is beyond me.
I only wanted to open a bank account for my daughter but their diabolical AI has rejected every piece of ID we have submitted. You cannot get any human feedback and so it's an endless loop of text messages directing you to their site. Natwest offered no help via their live chat or helpline.
Natwest have lost a lifelong customer in me and a future customer in my daughter.

I would rate 0 stars as not fit for purpose. I sent several perfectly fine picture of my driving licence which you rejected because part of the new style of licence is a holographic date that your system can not read. Waste of time and effort and any company using their services should terminate the contract with immediate effect

Does not even deserve one star. How can banks get away with these systems. I do not have a driving licence only have a passport so the size of passport is hard to get into a mobile screen. Contacted the banks (Nat West) and Yorkshire and say that they have done nothing wrong.

Diabolical (lack of) service. Can't even get past the landing page. How on earth can banks even consider using such a slack service that reflects on their products. Beyond belief.....

After 3 attempts to verify ID for Nat West Credit card, passport & live ID images accepted but after 5 minutes advised by email that unable to verify ID & application declined.
Application had already been pre approved.
Other banks have better systems to verify ID.

Garbage. Uploaded docs and get a message to say theyve been accpeted. 24 hours later you get another message to say they havent! Utter rubbish service

Been trying now for several days to open a credit card with Natwest after a recommend on moneysupermarket. I already have a much used current account with Natwest but they are putting me through Hooyu anyway. I cannot get the system to ID me with either the passport or the driving licence, hardly rocket science as they are both over nine years old and my photo is obviously current. Giving up if the latest attempt this morning fails.

As we have moved progressively through the 'digital' revolution companies, like 'HooYu', sell companies, like 'NatWest', services which they simply cannot deliver.
I have been with 'Ulster Bank' for some 40 plus years and have witnessed them erode away their once worthy catch phrase 'The Friendly Bank'. Their sell out to 'Hoo Yu', for the very personal and sensitive 'verification of identification', particularly of long standing customers, will undoubtedly cost them, not only in terms of wasting whatever fees 'HooYu' have charged them, but also with disgruntled customers feeling they have no other option other than to take their business elsewhere.

Unacceptably terrible. Attempted to open a credit account with NatWest bank (who for some reason use this pitiful excuse for an ID confirmation company). My application was rejected due to this shamefully bad company thinking my nose was on my forehead. Hard search on my credit account all for nothing. They don't even have the guts to open a call centre. The CEO of this company should be in jail for the amount of damage and stress their pathetic company causes.

Horrendous experience. Verification takes multiple attempts. Many rejections due to ‘name mismatch’ despite the exact same name being used on every document. Then after accepting an application a blank rejection email is sent.

Trying to open Savings Accounts with Yorkshire Bank.This Hoo Yu system is very slow, took 30 minutes after trying the photo in the circle without glasses, a driving licence would be perfect and easy to download, as passport seems to not agree with the system.Seems from previous complaints I am not the only one !90% gave Hoo Yu only one star, thats terrible for any business.I can only say Nat West, and Yorkshire Bank will be loosing business and people like me will go to other companies.

Worst ever id check provider by all means. Ten attempts to scan a uk driving licence and hooyu rejected 10 times without any reason. Hooyu is a very inconvenient utility employed by the uk high street banks. Would recommend the banks to go for another id check provider which is more user friendly. Hooyu is simply a waste of time & resource...

So I can't action anything on my Stocks or Shares now unless I complete this Hooyu process. All the documents required for confirming my identity are now paperless , my address is on my actual passport and drivers licence and medical documents but those particular documents are not accepted. Just very awkward and whats also concerning is that if I hadn't of cancelled the process it said I wouldn't be able to confirm through this method. What? For all time?! Nonsense! Glad I'm not completely against a deadline and can try and get a bank statement or something in the post to photograph. Complete and utter ball ache sorry.

Awful. Documents such as passports are designed to be difficult to photocopy/scan. Even using the highest scanner resolution it did not like the copies. To take a webcam photo you have to remove glasses and move away from the camera to get your face in the circle. (Also you are told to smile which is the opposite requirement for a passport photoi) At that point I could not read the onscreen instructions. Also the photo is triggered automatically so you cannot set it up and then remove your glasses. The name sounds Chinese so not great for a security process.

What an absolutely awful waste of an evening trying to open a Yorkshire building Society account because of this stupid HooYu verification programme that does not work properly.
Absolutely terrible

Awful experience.
I am trying to open an account for my 15 year old son. They keep rejecting our proof of relationship. I uploaded multiple DWP letters, then his birth certificate and my marriage certificate to show I have changed my name so our surnames are now not the same.
They came back to say that his name does not match on the document. Of his birth certificate. Which it very clearly does.
I have never been so frustrated this has been going on for over 4 weeks now!!

Don’t like it. it’s an invasion of my privacy. All KYC is a commie plot avoided like the plague.

never successfully verified any document once
waste of time and the existence of hooyu is pointless

I was asked to verify my ID with this company through my conveyancer selling my house. I submitted my proof of address like it asked. when I submitted it, it was accepted. but then yesterday, it rejected it again. It asks for at least one proof of address and that is what I sent. five days later it was telling me to complete the form within two days. I had already done it. I tried again yesterday, three or four times but it kept rejecting everything I submitted. I double checked all my paperwork & it was exactly right but the company still wasn't having any of it. In the end ,I rang hooyu directly and was told that at last my proof had been signed off. but I still lost five days. this company is rubbish. never use them. in fact I recommend you ask your conveyancer or your bank if they use this company and if so change banks and conveyancers. I didn't want to give one star but there wasn't a zero.

An Orwellian biometric data-harvesting outfit, which stores your personal ID data ‘securely’ - until the inevitable hack occurs.

They unashamedly brag about their affiliation to the oh-so ethical betting industry. Call that ‘responsible’?

Like several others, I had intended to open an account with Ulster Bank (NatWest). I most certainly shall not be finalising my application – on which I wasted considerable time – prior to receiving an unexpected email with a direct link to HooYu. I really did not expect such insecure and credulous behaviour from a major bank.

I have now opened an account with another bank, without any fuss or requirement to share my personal information with a dodgy third party in the largely unregulated surveillance industry.