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Very helpful agent. When airline cancelled one leg of our trip, he was able to find suitable alternatives.
Company replied
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... See more
Company replied
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
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Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Less than zero review
Less than zero review. You can’t get a price out of these people if you change your flight. It’s against the rules. Although their $199 support bundle was purchased apparently it only covers their $150 change fee? What? So basically they want to charge me $800 for seats that cost $1100. AND won’t tell me how much the seats cost until AFTER I pay the $800. Also it’s a different department that books seat reservations and only they know the cost. Awful company to deal with
December 26, 2023
Unprompted review
Reply from Hop2.com
Hello Susan,
We're truly sorry to hear about your negative experience with our service. We understand that our service did not meet your expectations, and for that, we sincerely apologize.
We’ve reviewed your exchange request and can confirm it’s been handled according to your ticket’s policies. A $199 airline change penalty fee plus any fare difference will apply per passenger.
However, we are pleased to inform you that the $150 exchange processing fee associated with your booking will be waived, as part of the support bundle you purchased. The bundle doesn’t cover additional fees like the airline’s change penalty or fare difference. And with regards to the pre-seat selection, prices will be confirmed upon ticket exchange.
We appreciate your honesty and feedback. Should you wish to continue with the exchange, kindly reach out to our Customer Experience Team for further assistance.
Sincerely Yours,
HOP2 Team
I was redirected quickly and the…
I was redirected quickly and the representatives were efficient and quite professional with helping me with my schedule concern!
January 17, 2024
Unprompted review
Reply from Hop2.com
Hello Joshua,
Thank you for your positive feedback!
We’re thrilled to hear that you had a great experience with our team. Our staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your kind words.
Sincerely Yours,
HOP2 Team
I’m Extremely Impressed with HOP2
I’m Extremely Impressed with HOP2
for ALL their attentive help!!!
My experience with Kit, Clive & Augustine was Heartwarming! I would definitely tell anyone who was looking to Travel to use HOP2!
Thank Y’all again for EvErYtHiNg!!!
Sincerely,
Mrs. Ursula Jones
January 9, 2024
Unprompted review
Reply from Hop2.com
Hello Ursula,
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with HOP2 and that our team members Kit, Clive, and Augustine were able to provide you with the attentive help you needed.
It’s heartwarming to know that we could make your travel planning process a bit easier and more enjoyable. We truly appreciate your willingness to recommend us to others, and we look forward to assisting you again in the future.
Sincerely Yours,
HOP2 Team
Reply from Hop2.com
Hello Leng,
We are truly sorry to hear that your experience did not meet your expectations, as reflected in the star rating you provided.
Please rest assured that we take all feedback seriously and are currently investigating the specifics of your booking to understand what may have gone wrong.
We will reach out to you with an update as soon as our investigation is complete. In the meantime, if you have any further details or concerns you would like to share, please do not hesitate to contact us.
Thank you for your patience and understanding.
Sincerely Yours,
HOP2 Team
My Terrible Experience with Hop2
I am writing this review to express my extreme disappointment and frustration with my recent booking experience with Hop2. I never imagined that booking a flight with HOP2 would turn out to be the worst experience of my life.
I booked a flight through Hop2 to travel to India via Frankfurt, and to my shock, I was not informed that I needed a transit visa for my layover. When I reached the airport, I was denied boarding because I did not have the necessary visa. When I contacted Hop2 for assistance, I was told that it was my responsibility to check and comply with the visa requirements. I was left stranded at the airport with no other option but to cancel my tickets.
To make matters worse, I was not even offered a partial refund for my canceled tickets. I had to bear the entire cost of the tickets without even getting a chance to travel. I am extremely disappointed with the lack of responsibility and customer service shown by Hop2. I trusted your company to provide me with accurate information and assistance in my travel plans, but I was let down tremendously.
December 21, 2023
Unprompted review
Reply from Hop2.com
Hello Karthink,
I hope this message finds you well.
We've reviewed your online booking and the email confirmation sent to you, this email contains an "Important Information" section which outlines that the traveler must have valid travel documents.
We acknowledge that your reservation was made through our service, travelers must ensure they have the necessary valid travel documents. We also confirmed that your ticket is non-refundable and changes aren't allowed as the flight wasn't canceled before departure.
Please know that we are here to help with your request, while still complying with the policies related to your ticket as set by the airline. Once again, we apologize for the inconvenience you've experienced, and we wish you the very best in your future endeavors.
Sincerely Yours,
HOP2 Team
Josie was available the whole time and…
Josie was available the whole time and made the process so easy.
December 22, 2023
Unprompted review
Reply from Hop2.com
Hello Josephine,
We are thrilled to hear that Josie was available throughout the process and was able to make it easy for you. Our team is dedicated to providing the best service possible, and it’s always rewarding to hear when we have met that goal.
Your feedback has been shared with Josie and the rest of our team. It serves as a great motivation for us to continue delivering excellent customer service.
We value your feedback and look forward to serving you again in the future.
Sincerely Yours,
HOP2 Team
What the actual f@$%?
What the actual f@$%?! I am supposed to be on a flight in 36 hours and just found out the airline has no record of my tickets! Hop2 has done absolutely nothing to resolve the matter, even after multiple calls, live chats, and emails.
December 16, 2023
Unprompted review
Reply from Hop2.com
Dear Jandson,
We highly appreciate your feedback, as it plays a crucial role in enhancing our services. We understand how frustrating it can be when things don't go as planned, especially when it comes to travel arrangements.
Our records indicate that there was an airline schedule change for your booking. In response to this, our team assisted you in finding alternative flights. According to our records, you agreed to these new flight details and a confirmation email was sent to you.
Thank you for your understanding, and we appreciate your honesty and feedback.
Sincerely Yours,
Hop2 Team
Over five or six months ago
Over five or six months ago, I purchased a ticket through Hop2 to visit Brazil on Jan 2024.
For employment reasons, I moved to a different city.
I asked Hop2 Travel to change my ticket. They asked me to pay an additional $ 658.20. on top of that, with a long connection. TBH, I regret using Hop2 Travel. They're greedy and selfish and take advantage of vulnerable travelling passengers like myself. I can only imagine how many people have had an experience similar to mine.
I will never use the Hop2 service or recommend it to anyone. They're crafty; once they take your money, they don't care about you anymore.
May 5, 2023
Unprompted review
Reply from Hop2.com
Dear Traveler,
We are very sorry to hear that you had a bad experience.
In order to be able to assist you accordingly, allow us to launch an internal investigation for your case.
I will be getting back to you within the next 3-5 business days with additional information.
Appreciate your patience and cooperation.
Kind Regards,
HOP2 Team
there was wrong information when i booked the ticket then they pone me this price is not available any more and they chrge me $ 2.24 without reason
I booked the ticket Seattle to Amritsar . then i got call that this price is not available any more then i said cancel it now they charge me $ 2.24 .that was not my fault
December 2, 2023
Unprompted review
Reply from Hop2.com
Dear Narinder,
Thank you for sharing with us your point of view.
We highly appreciate your feedback on our services and your review of our website.
In order to be able to assist you accordingly, allow us to launch an internal investigation for your case.
I will be getting back to you within the next 3-5 business days with additional information.
Respectfully yours,
Hop2 Team
I just want to say that Malik’s service…
I just want to say that Malik’s service is AMAZING! He worked with me for more than an hr and kept searching flights for me. He explained all the options to me in detailed. I even made a mistake booking my flight and I panicked that I will lose my money but Malik was able to resolve my issue. I am really satisfied with his service and cant Thank him enough.
November 11, 2023
Unprompted review
Reply from Hop2.com
Hello Nimra,
Thank you for your kind words! We're thrilled to hear Malik provided you with amazing service.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Sincerely Yours,
Hop2 Team
Reply from Hop2.com
Hello Jeff,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our support staff.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
Fab experience
Walker was really great who helped me a lot with bookings and finding tickets for my brother and myself.
October 18, 2023
Unprompted review
Reply from Hop2.com
Hello Ashish,
We're thrilled to hear that Walker provided you with excellent assistance in booking tickets for both you and your brother. Our team is dedicated to making your travel experience as smooth as possible.
If you ever need assistance again in the future, don't hesitate to contact us. Safe travels!
Sincerely Yours,
Hop2 Team
NOT RECOMMEND AT ALL
It was a shame, I bought tickets to febraury 2024 to Canary Islands, and less than 6 hours we need to change our destination to another island and the date, since that I had called with at least 10 "especialists" asking for a change, the response wich I will be supose in 24 to 48 hrs ,took a week, in between I called or contact by chat all responses were disrespecfully given as they are going to take care and apologizes for that , but in fact I feel there are jogging with me a customer, finally today I asked to talk with a supervisor who never can reach, very busy with others customers, then they transfer me with a lady who took my request at the begining, in conclusion she talk me , since the tickets were not refundable, I had to pay 1000 dollars more, I already paid 1700 dollar for 2 tickets,( and I check online and the prices for my new trip were more cheap than the one I already bought) including a travel protection which not include date changes, and I am not asked for refund but to change destination and date, actually was very disgusting, I am not the one who speak english very well but believe me it is irrespecfull to hire persons who talk english very dificult to understand, at the end we had to take our original trip, because this people do not want to help customer , not only is enought to have a good manner but know a customer neccesity and really help them, they act as a robot and have always same responses to everything I do not recommend hop2 at all, it drain me to much energy for nothing I hope they end bad because they no deserve any other fate. I now that the response to this review it will be to be fast more than the responses I just wait for a week , because it is seen if they had specialist really is in read reviews and answer fast. Is so sad to have this dificult because you truth in such company, if we can named.
October 6, 2023
Unprompted review
Reply from Hop2.com
Hello Hector,
We apologize for the inconvenience this has caused you and appreciate your effort in bringing this to our attention.
Based on our records, it shows that you requested for date and destination change to your booking. Our dedicated agent assisted you and found options based on your preference, unfortunately, you decided not to continue with the change because of the fare difference.
We would like to let you know that for any changes especially for dates and destinations, a fare difference will be applied. This is in accordance with the policy issued by the airline in which you agreed upon booking.
Feel free to reach out to our Customer Service Team if you are working on a budget and they are more than willing to assist you in looking for an alternative flight option that suits you.
Sincerely Yours,
Hop2 Team
Raavi was very helpful and efficient!
October 2, 2023
Unprompted review
Reply from Hop2.com
Hello Sarah,
Thank you so much for your positive feedback! We're thrilled to hear that Raavi was able to assist you effectively and efficiently.
Providing excellent service is always our goal, and we're glad to see that Raavi exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
I would give negative stars if I could
I would give negative stars if I could. If you call in you get a man you can barley understand and anything you need help with they will not help with. But do t worry bc they “understand”
We needed to change a flight due to a death in the family we couldn’t make our original flight. We were on the phone for 5 HOURS. 1st phone call we will told they would have this fixed within an hour “we are working on it” called back an hour and a half later NO ONE WAS WORKING ON A DAMN THING. After a 5 HOUR phone call And a slew of inconsistent answers final answer we got was we can put a request in “if you want” and we will have an update in 5-6 BUSINESS DAYS!!! Like ok cool leave my family stranded for over a week to most likely still not have an answer. These agents will dick you around and DONT care about helping you. I called the airlines directly basically crying telling them what happened and they said this is one of the worst companies to work with. They fixed everything in 20 minutes and said everything they told me was false. DO NOT USE THEM!
September 22, 2023
Reply from Hop2.com
Dear Erin,
We are sorry to hear that you have experienced this issue. Would you be so kind as to contact us at investigation@hop2.com with your booking id, we would like to discuss your observation and start an investigation of your case.
Sincerely Yours,
Hop2 Team
Greyson was very friendly since the start!
Greyson was very friendly since the start, attentive to detail, checked for all my requests, and completely delivered what I expected. Excellent service! Thank you, Greyson!
September 15, 2023
Unprompted review
Reply from Hop2.com
Hello iArley,
I appreciate your thoughtful feedback about Greyson's excellent service! Greyson is truly dedicated to providing the best service possible, and it's wonderful to hear that he was able to meet all your expectations.
We'll be sure to pass on your kind words to him. If you ever require assistance again in the future, please don't hesitate to reach out. Thank you for choosing our service, and we look forward to serving you again soon!
Sincerely Yours,
Hop2 Team
I had a terrible experience with Hop2
I had a terrible experience with Hop2.
I booked my flight ticket very early, and my flight got changed. They helped me to solve it quickly.
My flight was on August 1, and I got a reminder email on July 22. However, I got another email on July 24 telling me that my exchanged ticket couldn't work. I didn't know it when I was in the airport, the workers helped me to check in, so I still got back to my country.
I found out that my flight back was all canceled, so I contacted Hop2 again to help me find a flight back. They promised me that they would send an email to me in 8-10 hours. I waited for them for 2 weeks, During these two weeks, I also checked with them several times, and the answer was the same and kept me waiting.
When they got back to me, they told me that they didn't have control over my ticket. They told me that I had to contact my airline. I did, and it was useless. I learned that if my flight had been changed, I should have a new ticket number. I didn't have any information about it. I didn't contact one of the airlines because it would charged me $50 for a service fee if I hadn't bought the ticket directly from them.
In the end, I decided to get a refund. They contacted me quickly, and I authorized the 4 digits of my credit card to cancel the seat to avoid a No-show. They didn't deal with this. The day before the departure, I got an email about one of my original flights. I contacted Hop2 again, and they responded me the beginning answer - they have no control over the changes of my flight.
I ALREADY ASKED FOR REFUND!!
The airline I contacted told me that they couldn't see any information or records about my flight. My ticket number was invalid. On the day I departed, I got an email from the airline that I hadn't contacted about online check-in.
I was so confused. What is the use of Hop2? Why you didn't do your job at the end? You have my money, you should do your work. I wouldn't recommend any of my friends or family to use Hop2 for their trips.
After reading the replys I'm more confused, I contacted with Eva Airways many times, I even went to their company in person. They tried to help me, but they couldn't find my new ticket number or help me with anything else, if they took control over they would send an email, tell me the new ticket number, or helped me right away. EVA Airways told me to contact Hop2, but Hop2 told me to figure out with the airline. But airline couldn't help me without contacting with Hop2, so I had already done everything I could.
I will never use Hop2 again, it is so stressful, sad, and confusing. What's more, I lost money and even need to spend more to get a new one. Considering a reasonable price instead of a very cheap one...
September 4, 2023
Unprompted review
Reply from Hop2.com
Hello Cindy,
We hope you're well. Thank you for sharing your thoughts here at Trustpilot. Your feedback is invaluable, and we appreciate your openness.
We would like to apologize for the inconvenience that caused you and we appreciate your feedback also bringing this to our attention.
We took the time to thoroughly examine the booking to gain a better understanding of what occurred.
According to our records, this situation originated from an airline schedule change that initially occurred on January 8, 2023. Numerous emails were sent to the passenger to inform about this schedule change, which was initiated by the airline. It wasn't until August 22nd that we received a response from the passenger in connection with a cancellation request.
Our agents made several attempts to assist during this period. However, due to the ticket's status, where Eva Airways had already taken control of it, we were unable to make any modifications to the ticket. Our agents promptly recommended that passenger will have to contact the airline directly for assistance.
Once again we appreciate your feedback and looking forward to your upcoming trip with us.
Sincerely Yours,
Hop2 Team
Chester, an excellent assistant
Chester was very helpful. A person very prepared, kind and very fast. Thanks to him I found a better offer that better suited my needs. Good job.
September 7, 2023
Unprompted review
Reply from Hop2.com
Hi Paola,
Thank you so much for your kind words! We're thrilled to hear that Chester was able to assist you effectively and that you found a better offer that meets your needs.
We take great pride in our team's dedication to providing excellent service, and your feedback is truly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Sincerely Yours,
Hop2 Team
I tried to book two round trip tickets…
I tried to book two round trip tickets from Chicago to Dublin. And I wanted to choose the seats. Buying the tickets was easy but getting assigned seats was a nightmare. After explaining several times the seats I would like, and after explaining to at least three different people that all I wanted were aisle seats, some guy finally lied to me and said he was able to secure for me aisle seats. When we checked onto our flights, there were no aisle seats. The guy simply lied to me. Do NOT use this company. LIARS and not helpful. Just go to the airlines for booking.
August 23, 2023
Unprompted review
Reply from Hop2.com
Hello Paul,
We hope you're well. Thank you for sharing your thoughts here at Trustpilot. Your feedback is invaluable, and we appreciate your openness.
We apologize for any inconvenience during your recent interaction regarding preferred seat reservations. We've reviewed your communication and understand the importance of meeting your seating preferences.
You requested seats across the aisle and toward the front. Our team tried their best, but due to seat availability that can limit such requests. We genuinely regret that we were unable to meet your needs on this occasion, and we understand how this could impact your overall travel experience.
Your feedback has highlighted the necessity for real-time communication and responsiveness, and we are taking this matter seriously.
Thank you for your understanding and the opportunity to address this. We're committed to serving you better.
Sincerely Yours,
Hop2 Team
Autumn did a great job and provided me…
Autumn did a great job and provided me with a ticket after I was hesitant to book. Autumn gave me kind and encouraging words, as I was having trouble getting a ticket at a reasonable price. Autumn even provided a better ticket than I expected. I will advise my friends to book through your site and deal with you because you employ professional employees with professional experience at work.
Autumn, you have 10 out 10.
thank you
August 21, 2023
Unprompted review
Reply from Hop2.com
Dear Baha,
Thank you for your fantastic feedback! We're thrilled to hear that Autumn provided you with exceptional service and helped you secure a better ticket than expected.
Your recommendation and kind words mean a lot to us. We'll be sure to pass on your praise to Autumn and continue delivering professional experiences.
Looking forward to serving you and your friends in the future!
Sincerely Yours,
Hop2 Team
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