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Very helpful agent. When airline cancelled one leg of our trip, he was able to find suitable alternatives.
Company replied
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original op... See more
Company replied
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
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Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Class Customer Service
Charisma who has been a great help in booking my flights and she goes above and beyond her role.
This experience and service in booking and taking this trip was first class. It was easy to book, the emailed ticket I received were clear and on time. Charisma helped me throughout this booking and I really appreciate her presence. I certainly recommend your business to our friends in the future and you deserve an appreciation as first class as well. Thank you Charisma!
August 3, 2023
Unprompted review
Reply from Hop2.com
Dear Mike,
Thank you for your wonderful feedback! We're thrilled that Charisma's exceptional assistance made your booking and trip experience first class. Your recommendation and kind words mean a lot to us.
We look forward to serving you and your friends in the future. Safe travels and a heartfelt thank you from Charisma and the team!
Sincerely Yours,
Hop2 Team
Reply from Hop2.com
Dear John,
We're delighted to hear about your positive experience! Thank you for your kind words about Elijah's responsiveness and assistance.
We're here to make your experience exceptional. If you need anything else, feel free to reach out. Safe travels!
Sincerely Yours,
Hop2 Team
Raavi Close and Irma
Raavi Close and Irma
Thanks you all a lot for the help. You been really helpful.
August 9, 2023
Unprompted review
Reply from Hop2.com
Dear Nirav,
Your appreciation means a lot to us! We're thrilled that our agents were able to provide you with the assistance you needed. We'll make sure to pass on your kind words to Raavi and Irma.
If you have any more inquiries or require further help in the future, feel free to get in touch. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Thank you for recognizing our team's efforts!
Sincerely Yours,
Hop2 Team
Raavi is amazing
This is my third time to book my travel itinerary with Raavi and I must say she keeps on exceeding my expectations. She really went the extra mile of sending me 20 options for my latest booking becuase of my indecisiveness about it. Imagine, she was still looking out for the best deals for my itinerary even on her days off and for that, I truly appreciate it. She really could be a travel agent and put up her own travel agency someday just because she was so attentive, patient and kind in responding to all my inquiries. You are one of a kind, raavi. Thank you
July 30, 2023
Unprompted review
Reply from Hop2.com
Dear Adam,
Thank you for your kind words and continued trust in our services. Your satisfaction is our priority, and we were delighted to have exceeded your expectations. Your appreciation means a lot; we are always here to assist you. Happy travels!
Sincerely Yours,
Hop2 Team
Worst experience ever
Worst experience ever and will never use this company to book my flight. I missed my connection, they sent me 8 hours to the wrong time zone, had a 5 hour layover and missed my friends rehearsal dinner. Went to Switzerland of all places all customer service agents were rude to my friend and I. Don’t book with these people! Kylian the rep, did nothing to assist me in getting any sort of refund from Hop2 or Air Cañada.
May 16, 2023
Unprompted review
Reply from Hop2.com
Dear Krista,
We hope this message finds you well. We are writing in response to the valuable feedback you shared with us about your recent flight experience. Thank you for expressing your thoughts and concerns; we genuinely appreciate your input, as it allows us to improve our services and address any issues that our valued customers may encounter.
It is essential for us to clarify that, on certain occasions, airlines may need to adjust flight schedules due to various operational, safety, or logistical considerations. These decisions are not taken lightly and are made with the utmost care to ensure the safety and efficiency of our services. Unfortunately, such adjustments can occasionally lead to layovers or changes in connecting flights, and we deeply regret any inconvenience this may have caused you.
Our agent on duty did their best to assist you during this situation. They promptly submitted a refund inquiry on your behalf, exploring the possibility of any tax refund for the affected portion of your flight. However, upon further investigation, the airline's response indicates that the tax associated with the departure/arrival to and from the USA and the tax from Italy were deemed applicable to the flight segments you traveled on. Therefore, there are no eligible taxes for a refund in this case.
Once again, thank you for sharing your feedback with us. Your comments are immensely valuable to us, and they help us to identify areas where we can improve and provide a better experience for all our passengers.
Sincerely Yours,
Hop2 Team
This travel agency is a shady business…
This travel agency is a shady business in the way they lure you to buy cheap tickets but they would require you to go to 2 different airport during transit within only certain limited time. This would put you high risk for missing your flight connection and even get lost in a country you might not be familiar with. So be careful when you booked your flight with them and pay attention to the airport they connect you with or you will have to deal with paying higher fee when you want to change your flight last minute. I’d highly recommend not to book flight with this shady business travel agency.
July 25, 2023
Unprompted review
Reply from Hop2.com
Dear John,
Thank you for sharing your feedback, and we apologize for any inconvenience caused. We are actively working to address the raised issues, aiming to enhance our services and provide a better experience for you and all our customers.
Regarding your specific booking, we want to clarify that it was made online, and the flight details were available for your review on the checkout page before confirming the booking.
For any future bookings, please note that making changes to your ticket closer to the departure date may lead to higher prices.
Once again, we appreciate your valuable input and thank you for bringing this matter to our attention.
Sincerely Yours,
Hop2 Team
Raavi was super helpful
Raavi was super helpful! Amazing customer service. Will definitely book with HOP2 again.
Thank you!
July 25, 2023
Unprompted review
Reply from Hop2.com
Dear Babam Garcia,
Thank you for your kind words and positive feedback about Raavi's amazing customer service! We're thrilled to have been part of your journey. We appreciate your support and look forward to serving you again at HOP2.
Sincerely Yours,
Hop2 Team
Run as far as you can from them
Run as far as you can from them. They sold me tickets that were basically invalid according to American's unaccompanied minor policy. i did provide the children date of birth before buying the tickets and they still processed the transaction. in the end they refunded me, withholding $300 cancelation fee that American charged - bear in mind I did not cancel, American refused to board the children since the tickets were not issued in accordance to their policy. Now they are completely silent again and the Nicole lady is no longer responding to emails. They are in the business of issuing airline tickets and they should know if the tickets they have issued are eligible ones and they failed in that. I should not be paying for their incompetence.
May 30, 2023
Unprompted review
Reply from Hop2.com
Hello Jenny,
We do really appreciate your feedback and we are happy to assist you with regards to this matter.
Based on our research it appears that the reservation was booked online where terms and conditions are available for review before completing the booking. We understand the frustration and we tried to coordinate with the airline about getting the refund approval for $300 but unfortunately, it was denied. With that matter, we were advised to impose the policy set by the airline.
As an act of gesture, we are happy to offer you $300 vouchers that can be used as a future booking discount.
Faithfully yours,
Hop2 Team
Alberto you definitely earned 5star
July 19, 2023
Unprompted review
Reply from Hop2.com
Dear Arsh Monga,
Thank you so much for this great 5-star review.
We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Faithfully Yours,
Hop2 Team
Josie was so helpful in finding me a…
Josie was so helpful in finding me a great deal with the best possible routes/timings. Would recommend her.
July 19, 2023
Unprompted review
Reply from Hop2.com
Dear Shreyas,
We wanted to express our heartfelt gratitude for your wonderful feedback. We are delighted to hear that we could assist you in finding a great deal with the best routes and timings. Your recommendation means a lot to us!
We're here to help and make your experience exceptional. Thank you once again for your kind words and trust in our services.
Faithfully Yours,
Hop2 Team
Greyson was excellent.
Greyson was excellent.
He helped me throughout the booking process to find different flight options with minimum layover.
Very happy with his customer service and quick turnover time.
July 14, 2023
Unprompted review
Reply from Hop2.com
Dear Aslam Abbas,
I hope this email finds you well. I wanted to personally thank you for your generous feedback. It brightened our day to know that your experience with our services, especially with the assistance of Greyson, was excellent!
We take great pride in providing top-notch customer service, and Greyson is truly a gem on our team. I'm thrilled to hear that he could help you throughout the booking process, finding different flight options with minimum layover times.
Your satisfaction is our priority, and your positive feedback motivates us to continue delivering outstanding service with quick turnaround times.
Once again, thank you for your kind words and for choosing us for your travel needs. We look forward to serving you again in the future!
Faithfully Yours,
Hop2 Team
Raavi is the best
Raavi came to my rescue when my online booking hit a snag and so I really appreciate her help a lot. This is in fact my second time to book my travel itinerary under HOP2 with the help of Raavi and she always finds so many ways to look for cheaper airfare and give me great customer service. She is good in what she does
July 3, 2023
Unprompted review
Reply from Hop2.com
Dear AdamG,
Thank you for your wonderful feedback! We greatly appreciate your loyalty and trust in Raavi to handle your travel bookings. We're thrilled that our agent could provide you with exceptional service and help when you needed it.
Your kind words mean a lot to us, and we're delighted to have you as a valued customer.
Looking forward to serving you again soon!
Faithfully Yours,
Hop2 Team
Worst service ever
Worst service ever. I am trying to reschedule my parents flights from India. They dont have enough flights and they dont even give you refund or credit. Its like once you book with them you stucked with them forever. They never even call you. There is always either chat or email. And my issue was assigned to some guy name Fabio and he promised to call within 2 -3 hrs but took 2 weeks to give an options for flight which is not what we asked for. I booked with many other travel agencies but they always tried to solve your issue. This travel agency is scam. Please dont book with this travel agency ever. I know they give you cheaper price but trust me its not worth it.
January 10, 2023
Unprompted review
Reply from Hop2.com
Dear Taral,
Thank you for having the time to leave us a review on your experience with our company.
While reviewing the status of your booking, we can see that the ticket has been forwarded for reissuance. We are sorry for the delays and the inconvenience created. Regretfully, your airline ticket had to be issued exclusively by the airline company since there were no available options from our side for the selected travel dates.
As soon as the ticket is reissued, we will send it to your email address.
Thank you for being our customer.
Hop2 Service Team
The agent Josie is very helpful.
June 23, 2023
Unprompted review
Reply from Hop2.com
Dear Yiqing Wei,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Josie.
Faithfully Yours,
Hop2 Team
Rex (Travel Consultant) made it super…
Rex (Travel Consultant) made it super easy for me and a friend to book our flights!
He found us great deals and made sure our flights were confirmed, even though we had a minor hiccup - where he cancelled my friends booking because he thought I made an error in booking the dates, as my friends return will be different than mine. He was quick to contact his team and reverse the cancellation and confirm both bookings were successful and that the both of us received the email confirmations.
Highly recommend working with Rex and Hop2 Travel!
June 21, 2023
Unprompted review
Reply from Hop2.com
Dear TK,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Rex.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Hop2 Team
Above and beyond
He was extremely patient and answered all my questions. He took his time to explore options with me and even gave me tips. Great service.
June 14, 2023
Unprompted review
Reply from Hop2.com
Dear Lorenzo Ian Go,
Thank you for your feedback! We are really happy that you found our website user-friendly and our agents professional and helpful.
Faithfully Yours,
Hop2 Team
I would give Greyson and Team and A+
I would give Greyson and Team and A+. He advised me of good deals and value flights. Once I decided, the team booked and issued my e-ticket promptly. Greyson, was always courteous and respectful in communicating. I will use your services again in the furture and I appreciate the future travel voucher. Theresa A. Gordon
June 10, 2023
Unprompted review
Reply from Hop2.com
Dear Theresa Anne Gordon,
Our dedicated staff will be pleased to hear of your positive review.
It will serve as great encouragement for them.
We are glad that you loved our services.
Thank you for your kind words.
Faithfully Yours,
Hop2 Team
All thing regarding booking an airplane ticket
Sandra is a very good in helping customer .
June 10, 2023
Unprompted review
Reply from Hop2.com
Dear Loi Van Ngo,
We’ll make sure to pass along these kind words to Sandra.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Hop2 Team
dustin very patient and very helpfull.
June 8, 2023
Unprompted review
Reply from Hop2.com
Dear Adam Mhammed,
Thanks for trusting us with your trip!
We're glad you enjoyed your experience with our agent Dustin.
Faithfully Yours,
Hop2 Team
Least helpful employees and bundles
I paid for the most expansive package and it did nothing—trying to get help was a wild goose chase because every employee simply referred me to another without helping, then the employee who contacted me never responded after giving me false information. After changing my flight schedule 5+ times, which I did requested a change for, they voided my ticket with no explanation. After returning it, they did not respond to any requests to change and simply told me my issue was resolved. Never using this company again.
June 1, 2023
Unprompted review
Reply from Hop2.com
Dear Marcelle Van de Voorde,
Please accept our most sincere apologies for the negative situation encountered with your reservation.
Based on your feedback, we have checked your reservation details and further information can be provided.
Unfortunately, your flight have been affected by an involuntary schedule change. In response our service team requested a re-protective option directly from the carrier, however, there were only one alternative option which was provided by the airlines to us and has been shared with you.
Kindly share with us if you were able to use the flights or kindly contact us at investigation@hop2.com if you need further assistance!
Thank you,
Hop2 Team
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