Hope & Ivy Reviews 

Got three dresses now and I love them! So well designed and the sizing is spot on. Was a bit worried when I couldn’t find my most recent package in my building mailroom. Emailed and got a really speedy response from Bettina who contacted Royal Mail on my behalf. Turned out the package was just hiding under a shelf!

I ordered a dress from Hope & Ivy and the original one delivered was in the wrong size. I contacted customer service and they were fantastic (Bettina). I had organised a return and let them know about the error and then I went to order a replacement I was dissapointed as there were none left in stock. But Bettina came to the rescue and found one and shipped it to me, it was with me within 24 hours and fit like a glove. The dress was great quality and just beautiful. I would have every confidence shopping with them again as I know that if on the off chance there was an issue it would get resolved immediately.

Hope and Ivy take lovely photos of their dresses however the reality is very different. All their dresses are made of polyester. When they asking for £80+ for their garments I'd say that is very steep for something that isn't a natural material/cotton. I sent my wedding guest dress back. Not worth the money spent to look so cheap.

I ordered two Hope and Ivy dresses. One direct and one via the John Lewis website. I am very pleased with both dresses. Lovely fit and great colours. I had a couple of queries which were dealt with very promptly by Bettina in the Customer Service team.

The most amazing experience from the Hope and Ivy team - they sent me a dress for my grans funeral and made sure it would arrive in time. Cannot fault their service and the dress was lovely and everyone commented how much my gran would’ve loved it. A million thanks - brilliant service and dress

I made two separate purchases 28th &29th of April, 2 dresses in one order , and a separate order of 1 dress (back in stock ) the next day . Orders arrived May6th , sadly the fit did not suit me,so looked at how to start the returns process . It was not easy , I’d followed website instructions & could not easily locate QR downloadable codes easily for return - I reached out to Hope & Ivy for advice , on returns process . Zen Desk eventually put me in touch with Bettina , who explained that the instructions I had followed via website did not apply to UK order codes 🤦‍♀️…
We got there eventually -I downloaded printable labels from Royal
Mail as advised by Bettina & posted returns off 11th May . No acknowledgement from Hope & Ivy , messaged Bettina again to check parcels hard arrived & copied over 2x Post Office scannable receipts . They have my returns since 13 May and acknowledgement , NO sign of REFUND yet . They seem to be slow judging by other comments .
Not prepared to reorder until REFUND is returned .

My daughter purchased my first dress from you 'The Rosanna' as a surprise for me (a very awkward 62yr old dresser!) and oh WOW, I loved it (I love the bright vibrant colours). I will wear it to a wedding in June. I liked it so much I then ordered myself a blue 'The Aine x McElhinney' dress for a Hen Party I was going to where I had to wear something blue. Again I love the dress. Both times the delivery of the items was extremely good (no long waiting times) and the quality of the dresses are lovely and the sizes were spot on. I will definitely purchase and would recommend Hope & Ivy to others - for brilliant Customer Service and very beautiful, good quality dresses. Thank you.

Outstanding customer service by Bettina who moved heaven and earth to track down a wrongly delivered parcel and get me the dresses in time for an event. So very grateful - and lovely dresses to boot. Thanks to all at H&I. You are doing a great job!!

I am so happy with the dress I bought from Hope and Ivy, the quality of the material is excellent, the pattern is gorgeous and the and fit is very flattering, perfect for the special occasion I plan to wear it to.
I received outstanding customer support from Bettina, who helped me sort out a small query I had very quickly, she really does go above to provide exceptional customer service.
I would not hesitate to recommend Hope and Ivy and will definitely be buying one of their beautiful dresses again in the near future.

I have purchased several dresses through Hope & Ivy and have been so pleased with each one! The quality of the dresses are really exceptional and I love the prints! I get lots of compliments whenever I wear them :)

I recently had a question for customer support regarding an order and they responded really quickly. I was so grateful for the kind response and willingness to help. Another reason why I really appreciate the brand. I can't wait for my latest order to arrive!

Absolutely gorgeous dresses, I bought two for a wedding in italy and the fabrics and the fit are beautiful will definitely purchase again!

I love this brand the quality is excellent, the designs are fresh and very flattering. It was reassuring to receive such great customer service from Bettina who helped resolve a with a refund query quickly and efficiently. I would definitely highly recommend Hope and Ivy.

Husband bought me a dress from this company as I'd seen it on social media. It came fit like a glove around my bottom half but baggy on the bust. I asked him to start a returns request the response was sales items under £38 cannot be sent back and apparently that was made clear on all social media???
The finish of the dress wasn't anything to write home about the stitches for the bows showed.
Wouldn't recommend

I’m a new customer to Hope and Ivy and WOW!!!!

I bought two dresses both are so slimming I feel amazing in them! They skim over your lumps and bumps and don’t cling to them which makes all the difference.

The materials feel great and high quality and the prints are absolutely stunning!!

I needed the delivery quickly because I had a family event and the customer service was amazing, emailing me back really quickly and sending it out the same day so it arrived on time for me. Thank you Bettina.

I will definitely be buying more from this brand.

I bought a dress which stated petite. It trailed across the floor - I am 5'1" I returned it and they received it back on 18 Feb. They said there would be a 7-10 day wait to refund. This week on 4 March I emailed to ask where this is, they say it will be a couple of days. Today on the 5 March they email to say it will be a further 5-10 days for money to be returned. Do not buy from this company!

Lovely dresses but due to inconsistent sizing I ordered a few to try on and now waiting a long time for £350 to be refunded which is unacceptable. I know they received my return on 29th January, it should not take this long to process a return they say to allow up to 10 working days but it appears they wait until the 10th day to do anything about it. I won’t be purchasing from them again due to this as it’s a lot of money to have outstanding.

I bought my first Hope & Ivy dress, Blossom, and I absolutely love it!! Colours and quality are very beautiful. The customer service is the best!! I will definitely buy again a dress 🥂❤️

I have bought from Hope & Ivy for a few years. I love their dresses and tops. Their customer service is exceptional. I would highly recommend shopping with them.

Customer service 10/10. Ordered a dress which was sent to the wrong address by the courier. The Hope and Ivy customer service team was amazing. They sent me out a replacement dress without any hesitation and were so helpful.
The Helena dress was beautiful and fit perfect. I was delighted with it.

What stunning clothing! I ordered 2 dresses in different colours and a jumpsuit for a really special day out and the only problem is I love all of them and don’t know what to return!
I emailed a request for when a larger size I. The jumpsuit would be in as it’s currently out of stock and I received a prompt reply with a link to order it! Amazing customer service to boot