Hopin Reviews 

215
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

No toilet paper in restrooms. No napkins to dry yourself from washing hands. No soap. Attendant said he didn't have any. Poor customer service.

Rated 4 out of 5 stars

Overall, Hopin was great. Loved the ability to make it really feel like a conference with having the main stage, conference rooms, and sponsor rooms. Chatting function was great and overall the quali... See more

Company replied

Rated 5 out of 5 stars

I've attended loads of events through lockdown, and Hopin is definitely the best platform. Once you've registered the first time it remembers you, so you can join really quickly the next time even if... See more

Company replied

Rated 4 out of 5 stars

Hopin is already great, but can become awesome. The Digital Society School where I work has used it for several events already. Everytime I am struck by how little effort it is to setup an event... See more

Company details

  1. Event Management Company

Written by the company

Hopin is a virtual venue for hosting online events. An all-in-one platform, Hopin's flexible, scalable, and interactive event experience is the first to most closely reproduce an in-person event online. There are core features to each Hopin event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a unique and personal interaction over live video for your attendees, sponsors, speakers, and vendors.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(215)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lots of potential!

Hopin has a lot of potential. It gives more of an interactive conference feel than Zoom, and also feels more modern and easier to navigate than other virtual conference software. There are a decent amount of bugs to work out still, but Hopin is growing and changing at an incredible pace, so I’m sure they will work them out very soon.

January 28, 2021
Rated 4 out of 5 stars

Great for Conferences; potential for much wider range of usage.

Hopin provides great tools, akin to a "virtual conference center building", for conducting an online conference. With further improvements to the software capabilities, it has the potential for also being useful for a broader range of uses beyond just a typical "conference".

The biggest issues I encountered were:
(1) the registration process is cumbersome for non-technical folks, particularly in not recognizing that an email address was used and automatically presenting an option to "Sign In". Instead the process gives an error, which frustrates the users. While the "Sign In" link is shown, once the email is entered it would be simpler for the user if there was a message related to "Email address already used; Do you want to sign in? If you forgot your password, click here" ... anything that make the process & options clearer. Of nearly 90 registrations at a recent event, roughly 1/4 of them commented on the difficulty of the initial process of getting a Hopin account as part of getting a ticket to the event.

(2) There is currently no simple mechanism for breaking up a large number of attendees into small groups for breakout sessions/discussions. That presents a big obstacle for using this facility for online training events and similar "personal development" type of virtual gatherings. While many conferences are set up with each individual session having distinct topics for the attendees to choose from, there are other kinds of 'conferences' (e.g. training events) where there is an introduction to the whole large group, then everyone is to go to a one of many small group breakouts -- all with an identical task or topic to discuss. It would be far simpler if such sessions could be 'auto-filled' with the proper number of people in a way that they are shown only one choice of a session to participate in.

(3) There is no easy means for multiple organizations to cooperatively _organize_ an event; this limits the ability for smaller organizations (e.g. local non-profits) to easily pool their resources to plan for a joint online event. (Yes, many sponsors can be shown, but the financial burden of multiple organizers falls on one organization.)

With some technical improvements to expand the breadth of potential uses of this software platform, and some better flexibility in marketing plans, this platform has great potential for use by small non-profit organizations as well as expanding its use by large-budget organizations.

(Updated for clarifications about points 2 & 3.)

January 28, 2021
Hopin logo

Reply from Hopin

Hey Dan, thank you so much for taking the time to share your Hopin feedback with us. It is extremely encouraging for our teams to know our users care about Hopin’s development.

I’m sorry to know some of our processes are not as simple and convenient as we intend them to be. As we are constantly growing and improving, I’m happy to share some updates with you.
When our users click on the “Checkout button” to register to an event, the system will take them to the sign up/log in screen if they are not logged in. In this page, the first option is to Sign in, right below the headline to Sign up if you do not have a Hopin account yet. We took a minute to share your feedback with our development team too.

Regarding scheduling meetings, we actually have 2 ways to make this happen:
– The first one is to invite other attendees to join a private scheduled meeting. With this new feature, attendees can send out meeting invitations for up to 4 other users (limit to 5 attendees per meeting). – The second one is for the organizers only. Organizers can create Private meetings and these sessions show up in the event to only organizers and invited attendees.

Last but never dismissed, although only one Hopin organization will be the event Host, we do have a Sponsor area where all Sponsors can be listed as partners. And Hopin also offers a 20% discount to non-profits, this makes us proud as we grow together. For more information and to obtain a coupon code, contact us at support@hopin.com.

Rated 4 out of 5 stars

The conference I attended was…

The conference I attended was professional and actually better than being there in person. The facilities to break out and discuss with individuals or groups as well as view the main event was very useful. An ability to do this not in real time would be advantageous too

January 27, 2021
Rated 4 out of 5 stars

Great Conferencing Tool

Overall, Hopin was great. Loved the ability to make it really feel like a conference with having the main stage, conference rooms, and sponsor rooms. Chatting function was great and overall the quality of sound and visuals worked. well. The one suggestion would be to allow a practice run prior to the actual event. There were a few things that you wouldn't really know to tell others how to do without actually doing a test run, so there was some trial by error.

January 26, 2021
Hopin logo

Reply from Hopin

Hey there, thank you for such kind words, we are happy to know you are pleased with the Hopin platform. We absolutely agree with you. It is highly recommended for new users or organizers of big events to create a test event or duplicate their main one to use the copy for practicing.

Here is our guide to duplicate the events: http://bit.ly/3t5fm93

I’m hoping you can use this for your next Hopin event to get a 5 star rating.

Rated 5 out of 5 stars

Fantastic platform

Hopin is just the right platform for large, multi-activity events. I was able to learn how to navigate easily and quickly moved into networking, classes, or general sessions. I would recommend it for any large group.

January 26, 2021
Rated 5 out of 5 stars

UserFriendly

This platform is UserFriendly for both the BackEnd & the Attendees. (Yes, I capitalized UserFriendly because when talking of that attribute, it is a proper noun when referring to HopIn.)

We are glad that we purchased a year's worth of Hopin to facilitate conferences and PD all year long.

January 26, 2021
Rated 5 out of 5 stars

great application

I will recommend this application to my colleagues. With any server, you can use Hopin without many problems

January 26, 2021
Rated 5 out of 5 stars

Hopin Makes Virtual Events More Like Real Ones

I first experienced Hopin at a conference for Skilljar and had a great experience. For virtual conferences, Hopin's feature that allows you to chat at random with other conference attendees worked really well and actually made a virtual conference have some of the same hallmarks of a more traditional event. Great stuff - looking to see where this platform goes!

January 26, 2021
Rated 5 out of 5 stars

Hopin is Amazing!!

Hopin is Amazing!!! I love this platform. I've attended two virtual conferences on Hopin and everything worked out so well. The experiences were so great, I thought I was actually there in person.

January 26, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look