We visited the showroom to see what we wanted, the order was placed there and then they were able to hold our delivery until we were ready to receive it. They also followed up regularly unprompted. Th... See more
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Review summary
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Reviews shaping this summary
I had seen some (very expensive) bar stools at a big retailer but saw some very similar at hopo on line (we live a long way from the store). Steve was very helpful sending photos and info on what’s ap... See more
Every part of the process was great. Ordered a G plan cabinet, drawers, bedside drawers and a nest of tables. Had some advice online and ordered online. I was advised of estimated delivery dates an... See more
This company was extremely helpful. I had a chat online with a member of staff with the questions i had. Once making the purchase, delivery arrived in 7 days. The delivery team contacted to advise wha... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Maker
- Furniture Manufacturer
- Kitchen Furniture Store
- Pine Furniture Shop
Written by the company
We make buying furniture stress free and easy .See our great delivery options and you can rely on our 31 year experience to deliver you the best service possible.. With over 3 decades in the furniture industry, we know what it takes to offer products that stand the test of time. Our knowledgeable team is dedicated to providing expert advice and top-notch customer service to help you find the perfect piece for your home. Top Brands, Best Prices We work closely with some of the biggest names in the furniture business, including Kristensen Kristensen,G-Plan,Bentley Designs,Baker Furniture Indus valley to name a few, to bring you the highest quality products at the best possible prices. Our team monitors prices daily to ensure that we offer the most competitive deals, so you can shop with confidence knowing you're getting the best value.
Contact info
Hopo Furniture Limited, 25 St. Martins Precinct, Church Street, Caversham, RG4 8BA, Reading, United Kingdom
- 01189472333
- sales@hopofurniture.com
- hopofurniture.com
4.7
Excellent
490 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Very helpful staff and we were able to…
Very helpful staff and we were able to get exactly what we wanted.
May 22, 2025
Great experience
Great experience, knowledgeable team, stuck to time commitments and wonderful products.
May 11, 2025
5 star customer care
Steve responded straightaway on the live chat, in fact went as far as sending me a video of the item I purchased.He kept me up to date from dispatch to delivery.5 star customer experience all the way.
May 7, 2025
NEVER, EVER AGAIN
What went wrong this time? Everything.
Lack of communication/confirmation of delivery date
Advised on the day of a delay to delivery-time - customer had to telephone to get more info
Delivery arrived over 2 hours later than originally advised
Paid £25 for delivery - no assembly. The poor delivery guys spoke little or no English - just told to dump and run.
NEVER AGAIN - What TERRIBLE SERVICE
(I could have bought the table, assembled, when I saw it in a store in Devon, for less money, but thought I could order it quite easily when I returned home.)
NEVER AGAIN WITH HOPO - a HORRIBLE EXPERIENCE. If we could give Zero Stars, we would.
Please publish so that others are spared this. Thank you.
April 25, 2025
Reply from hopofurniture.com
To be fair Mrs Laybourne as discussed with you via our phone follow up call you only paid for standard delivery which does not include assembly of your coffee table.The partner carrier in this case was running a little behind which with traffic and the nature of the items being delivered being furniture with some needing assembly delays can happen from time to time but if the delivery was booked with you via the partner carrier and time window supplied communication was clearly actioned but apologise for the slight delay and any inconvenience caused.
Quick delivery combined with quality…
Quick delivery combined with quality product and low price
What more could I ask for?
April 28, 2025
Great service There was an issue with…
Great service There was an issue with the supplier HOPO uses so they suggested an alternative product and order fulfilled with thanks.
April 25, 2025
Reply from hopofurniture.com
Thanks Carolyn for your positive review much apreciated.
Great to see touch and feel the…
Great to see touch and feel the furniture vs online only purchasing .Steve in the shop really knows all his products and the various ranges to guide you through the options. Really helpful and great purchase experience .
April 19, 2025
Reply from hopofurniture.com
Thanks Kartin,Apreciate your review and really pleased you found our offering in store a great experience.see you again soon i hope.
Reply from hopofurniture.com
Thanks for your feedback much apreciated.
Order was cancelled due to be a…
Order was cancelled due to be a different colour as the one advertised.
Later reposted at a higher price than originally sold. Disappointed to be fair, probably would not use again.
March 30, 2025
Reply from hopofurniture.com
Hi Patwell ,I am sorry we had to cancel your order we had a number of the item ordered at reduced price due to ex display items and as discussed we had a warehouse issue where the wrong colour unit was put back in the wrong box so we had one less at this price to offer.
we apologise for any inconvenience caused.
All went smoothly and the carrier…
Ordering was easy and Steve was helpful and polite .. All went smoothly and the carrier arrived slightly earlier than arranged time but it was fine as I was in. Had I been out until the agreed time .. it might be a different story ..The 2 men they sent were polite and accommodating. I have shoe coverings and they were happy to wear them as I don’t do shoes in the house. They removed all the packaging and took away with them.
April 13, 2025
Reply from hopofurniture.com
Great to hear you had a good experience better early than late i suppose but the guys would have waited for the correct time window if you had not been available at the earlier time.
Thanks again Hopo Deliveries.
Phone line was able to talk to a member…
Phone line was able to talk to a member of staff re the order
April 10, 2025
Reply from hopofurniture.com
Hi Deborah,Thanks for your feedback ,totally agree always good to be able to speak with the supplier directly either in store or via our chat facility which is not AI but manned by staff on rotation.
Reply from hopofurniture.com
Many thanks for your feedback , pleased the item looks great.
Great service
Good advice, efficient service and a very good product. I’m very pleased with my purchase. Even the delivery man was a happy, chirpy man.
April 8, 2025
Reply from hopofurniture.com
Great to hear thanks for your feedback.
Lovely store and nice people but…
Lovely store and nice people but communication and keeping track of our order could be better .
April 6, 2025
Reply from hopofurniture.com
Hi Tim,
The bottle of oil ordered had to come from Denmark with the next available delivery as they will not send out single items due to a customs requirement which caused the delay .This was out of our hands but this has now arrived and been delivered to you so hopefully everything resolved for you and you have your bottle of oil.
Excellent personal service from Steve
Excellent personal service from Steve, great products. So much nicer to buy from a local business that follows through on promises, rather than a faceless internet giant. Thanks Steve highly recommended.
March 23, 2025
Reply from hopofurniture.com
Thanks Rachel for your feedback really pleased you are happy with our service and appreciate the level of all round service we strive to achieve.
Reply from hopofurniture.com
Thanks for your feedback Yana , really please you are happy with your chairs.
Excellent service & quality dining table
March 28, 2025
Reply from hopofurniture.com
Hi Neville ,thanks for taking the time to review your purchase and service much appreciated,
From initially placing the order to…
From initially placing the order to delivery and installation, Steve and his team have been extremely helpful and professional and we are delighted with the furniture. With very many thanks.
March 23, 2025
Reply from hopofurniture.com
Hi Julie,Thanks for your positive feedback and really pleased you you found our service and product to be of a great level and thanks for taking the time to send a review.
Perfect E-shop and costumer service
We bought 6 "Jack Cognac Tan PU Leather Dining Chairs with Industrial Legs"
The product is definitely perfectly packed and transported, and when I assembled them, it was very nice.
The main issue was about the delivery company and their delays that annoyed us, but as Hopofurniture was very supportive and they try to do the best to keep ushappy about this E-shop, I will recommend them to all my friends.
April 2, 2025
Unprompted review
Reply from hopofurniture.com
thanks for your review always appreciated.
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