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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and how well they perform. Many people appreciate the excellent value for money, finding the prices reasonable for the quality offered. The staff and customer service team are frequently highlighted for their helpfulness, positive attitude, and ability to make customers feel special, ensuring a pleasant and supportive experience. However, some customers were not happy with specific products, finding them underwhelming in terms of color, scent, or size, and felt they didn't work as intended. A few reviewers also mentioned issues with customer service regarding product efficacy, stating that their concerns were not adequately addressed, and they felt blamed when products didn't meet expectations.

What people talk about most

Product

Users describe positive interactions with the products. Many reviewers praise the high quality,... See more

Quality

Reviewers consistently express satisfaction with product quality. Many praise the outstanding quality, noting... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the dedication, kindness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the superb and excellent... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and fair pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love this brand and their products. I searched and compared a number of brands when I was looking for a layered / complete self grooming range and so glad I chose Horace. Their products,... See more

Company replied

Rated 5 out of 5 stars

Tip Top! I’m so pleased I’ve found Horace. The products really help keep my skin hydrated. Love the exfoliating tonic, followed by one of the serums that sink into my skin. The vitamin C + Glycolic Ac... See more

Company replied

Rated 5 out of 5 stars

I was looking to freshen my toiletries starting with my scents . I had a look on the net and found Horace. This was the first time I purchased without first testing, and from someone I had never he... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Horace products! What I particularly appreciate is the high quality — I can genuinely feel the difference on my skin compared to other brands I've tried. My skin feels cleaner, softe... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

Horace ce sont des soins efficaces, fabriqués en France et adaptés à toutes les carnations, à tous les types de cheveux et de peau.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid the beard oil

Bought beard oil. Felt more like grease. Also yellow in colour and stains clothes easily. Wrote to them asking to return for a refund and they said it’s against company policy. Offered to credit my account instead. Won’t be buying from this mob again.

October 11, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Jason 👋🏻

Thank you for your review.

We're sorry to hear your experience with our beard oil, this isn't usual.

As per our Terms and conditions, we're not able to take back a product that has been opened and used. That's the case for the majority of cosmetics brands.

However we've offered you to credit the amount of the product's price to your Horace account. The credits can be used to order any product on our website :)

If you wish you can contact us at team@horace.co to discuss it!

Best wishes,
The Horace team

Rated 5 out of 5 stars

Love the deodorant

Love the deodorant. It smells so good and for being mostly natural, I’m really impressed with the feel and effectiveness.

Also they sent me a note with my first order that’s so sweet I put it on our coffee table because it was just so sweet. The personal touch is everything, and definitely a reason why I’ll be shopping with Horace again!

August 18, 2023
Unprompted review
Horace logo

Reply from Horace

Hello 👋🏻

Thank you for your feedback 💙
We really appreciate it, it really made our day :)

Take care,
The Horace team

Rated 5 out of 5 stars

Amazing Male products.

A great company with a great service.
It’s so refreshing to find a male specific line of soap and all over body care. I have tried all the body soaps and they are great. The shampoo soap bar is amazing and the face bar makes me feel cleansed and fresh. The hair product is up there with the best and the cologne has a distinctive masculine scent.
Keep up the good work. I for one am now a loyal returning customer.

October 9, 2023
Unprompted review
Horace logo

Reply from Horace

Hello J 👋🏻

Thank you so much for taking the time to write such a nice review.

We're thrilled to hear you're enjoying our products 💙

Thank you for your loyalty, it means the world to us :-)

Take care,
The Horace team

Rated 5 out of 5 stars

Best mens skincare

Switched from La Roche Posay skincare products to the Horace cleanser and moisturiser & have found it to be better and more affordable.

No harsh ingredients either that eat my skin - so far so good!

October 5, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Sid 👋🏻

Thank you so much for your feedback in this lovely review!
We're really touched 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Excellent

Excellent
I have read the poor reviews and some people love to moan and give negative feedback, however I have been exceptionally pleased with Horace, great costumer service, great loyalty scheme and exceptional products. The whole range of face care products works well for my oily skin.
Leave is clean, fresh and Matt.
The smell is not offensive and I use will continue to use the whole range.
I only wish the cleanser was in a pump bottle!

September 29, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Martin 👋🏻

Thank you so much for your feedback.
We really appreciate it 💙

We'll think about a pump for the purifying face cleanser :)

Take care,
The Horace team

Rated 5 out of 5 stars

Since I have discovered Horace I am a…

Since I have discovered Horace I am a big fan. I have tried numerous of thw products and they never disappoint. Affordable clean skincare at its best!

September 27, 2023
Unprompted review
Horace logo

Reply from Horace

Hello 👋🏻

Thank you so much for taking the time to write a lovely review.

We're thrilled to hear you're enjoying our products 💙

Thank you for your feedback, it means the world to us :-)

Take care,
The Horace team

Rated 5 out of 5 stars

Just WOW

48 year old male who has been searching for a brand that ticks all the boxes for face, body and mouth has just found the perfect product range. The deodorant and perfume smell in particular is amazing. Customer care is excellent too. Converted for life.

September 21, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Jaswinder 👋🏻

Thank you so much for taking the time to write a lovely review.

We're thrilled to hear you're enjoying our products 💙

Thank you for your feedback, it means the world to us :-)

Take care,
The Horace team

Rated 5 out of 5 stars

Just started using Horace products for…

Just started using Horace products for the first time and they're great. To start I had a couple of issues with the delivery (no fault of Horace's) but the team helped me massively, contacted the Royal Mail to get to the bottom of it, found the order and gave me the options of resending the order or refunding, whichever my preference. Fantastic customer service and products!

September 18, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Keiran,

How are you ?

Thank you for your great review and your kind words!
This moves us a lot!

See you soon, take care!

Rated 5 out of 5 stars

Great products and even better customer service

Horace's products and customer service are like none other!

Whether it is by ordering online or going to their store in Montmatre, Horace's team is always welcoming and willing to help. A special thanks to Théau Blandin, their Customer Experience Manager who was always super responsive when I was having trouble with my order.

I started out with only getting the body wash, but I instantly noticed how great it was and ended up getting the entire set of shampoo, hair condiitioner and body cream quickly after.

September 6, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Maria,

How are you ?

Thank you for your great review!
It warms the heart! 💙

Excited to see you again !

See you soon !

Théau

Rated 5 out of 5 stars

Horace

Over my years of having a beard I've used many different products, but for me Horace is hands down the best I've found. Definitely recommend to anyone! Fair prices for top quality products and my beards never looked or felt better.

September 11, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Craig, how are you?

Thank you so much for taking the time to write a lovely review.
We're thrilled to hear you're enjoying our products 💙

Take care,
The Horace team

Rated 5 out of 5 stars

My favourite grooming and skincare brand

Amazing men's grooming and anti-ageing products at really reasonable prices (cheaper than super premium brands and in many cases as good or better).

And amazing, responsive customer service via email.

September 11, 2023
Unprompted review
Horace logo

Reply from Horace

Thank you so much James ! 💙

Rated 5 out of 5 stars

Working my way through the range

Their face cleanser and exfoliating solution are genuinely the best I have tried.

Many rival products leave my skin feeling stretched tight and stripped dry, but these are both gentle and effective. I can see a noticeable improvement after only 2-3 weeks in the tone and texture of my skin. The tobacco and vanilla beard oil has a lasting fragrance and gives my beard a better finish and texture.

Im completely convinced by the quality and effectiveness of their products, and I love the online hints and tips. Great brand!

September 4, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Nick 👋🏻

Thank you so much for taking the time to write a lovely review.

We're thrilled to hear you're enjoying our products 💙

Thank you for your feedback, it means the world to us :-)

Take care,
The Horace team

Rated 5 out of 5 stars

Great products and service

Great products and service. The orange blossom and pettigrain shower gel is incredible, totally recommend. Delivery is swift too.

August 1, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Charlie 👋🏻

Thank you so much for your review!
We really appreciate it 💙

Take care,
The Horace team

Rated 1 out of 5 stars

&Horace. I will never trust another review..

I was looking for a clean fresh fragrance. I read some reviews & came up with &Horace, so purchased a 50ml bottle.

I can honestly say I’ve never smelled anything so bad. Thick, sickly, musky, anything but fresh & clean. My wife said said it made her feel sick.

I can’t imagine where these reviews are coming from. I can well understand why this stuff isn’t available in shops. It wouldn’t sell.

Order No 5000065199

June 20, 2023
Unprompted review
Horace logo

Reply from Horace

Hello IK,

Thank you for your review.

We're sorry to hear you didn't like our eau de parfum!

The reviews on the product page are those of our customers. A majority of them like the eau de parfum, which has a rating of 4.8/5. :)

We don't have shops in the UK at the moment, that's why the perfume is not available in shops. But it's available in shops in France.

Could you please contact us at team@horace.co? We'd like to better understand.

Best wishes,
The Horace team

Rated 5 out of 5 stars

10/10 for Horace

10/10 for Horace. I purchase about 6 toothpaste's at a time - a good mixture of the watermelon and fresh mint. Best I've ever had! They seem like such a lovely team behind the brand too which is a bonus :)

July 27, 2023
Unprompted review
Horace logo

Reply from Horace

Hello JR 👋🏻

Thank you for this review!
We're happy to hear you're enjoying both our toothpastes 💙

Take care,
The Horace team

Rated 5 out of 5 stars

Great products

Great products, great descriptions of what each product does.
Easy to order and quick to arrive

June 21, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Michael 👋🏻

Thank you so much for this lovely review!
We really appreciate it 💙

Take care,
The Horace team

Rated 5 out of 5 stars

A Delightful Grooming Experience with Horace

I am thrilled to share my positive experience with Horace! As a repeat customer, I cannot express enough how satisfied I am with their exceptional products and customer-centric approach.

From the very first order to my recent purchase, Horace has consistently impressed me with their dedication to quality and innovation. Their commitment to making grooming routines effortless and enjoyable for men is truly commendable.

The range of products offered by Horace is nothing short of impressive. I particularly appreciate how they have managed to strike the perfect balance between sensorial pleasure and using natural ingredients. Their shampoo and body washes, though natural, feel luxurious and leave me feeling refreshed after each use.

The effectiveness of their products has been evident in my daily grooming routine. Whether it's their nourishing face moisturiser or invigorating beard oil, every product has lived up to its promises, making me feel confident and well-groomed throughout the day.

Not only are their products top-notch, but their customer service is also exceptional. Whenever I had a question or needed assistance, the Horace support team was quick to respond and incredibly helpful.

What sets Horace apart is their willingness to listen to customer feedback. They truly value their customers and continuously strive to improve their offerings based on feedback. This responsiveness reflects their genuine commitment to ensuring the utmost satisfaction of their clientele.

I am delighted to be a part of the Horace community, and I cannot wait to see what exciting products they have in store for the future. If you're a man looking for a brand that delivers both on quality and a seamless grooming experience, I highly recommend Horace. Give their products a try, and you won't be disappointed!

Thank you, Horace, for providing an exceptional grooming routine tailored to men's needs. Keep up the fantastic work!

Sincerely,

A Satisfied and Loyal Customer

July 19, 2023
Unprompted review
Horace logo

Reply from Horace

Hello 👋🏻

Thank you so much for taking the time to write a lovely review.

We're thrilled to hear you're enjoying our products in your daily routine and that they make you feel confident. This really made our day, we're deeply touched by your words. 💙

Thank you for your loyalty, it means the world to us :-)

Take care,
The Horace team

Rated 5 out of 5 stars

FABULOUS!

Fabulous products, packaging, pricing & customer service!

July 14, 2023
Unprompted review
Horace logo

Reply from Horace

Thank you so much ! 💙

Rated 1 out of 5 stars

Everything went perfectly well until...

I made a very big order and everything went perfectly well (Price, Delivery etc- i thought i found my new go to place for toiletries), until i received the products.

The products, starting with the Vitamin C serum smelt disgusting (brand new before even using it) and then so did the other serums after a couple of uses (i stored everything correctly). So i could tell they were selling old stock, close to the expiry date.

I've not had time to write a review until now, and ended up forgetting about it which is why I'm writing this soo late.
So overall, very disappointed and wont be shopping here again and definitely wont recommend Horace to anyone.

RESPONSE TO YOUR REPLY:
Some of the Serums smelt fine initially and then developed a really weird and disgusting smell, leading me to believe that you are in fact selling old stock.

March 1, 2023
Unprompted review
Horace logo

Reply from Horace

Hello 👋🏻

Thank you for your review.

We're sorry to hear your experience with our products was rather underwhelming.

We don't sell "old stocks" of our products.

Our serums are fragrance free, to suit all skin types, including the most sensitive ones.

However the active ingredients have their natural fragrance, which is normal. The scent should disappear after application :)

I see you didn't contact us about this. It's not usual that our serums develop a weird smell with time.
Send us an email at team@horace.co, we'd like to better understand what's happening, in order to help you 🙂

Best wishes,
The Horace team

Rated 5 out of 5 stars

Superb perfum

The perfume is superb in a different class to other brands. The customer service was prompt efficient and friendly.

May 16, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Michael 👋🏻

Thanks for your review💙
We're happy you're enjoying our eau de parfum :)

Take care,
The Horace team

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