Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
Company replied
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
Company replied
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
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Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered delivered no problems
January 2, 2024
Reply from Horizon Micromobility
Hi Colin
Many thanks for your review
All the Best
The Customer Services Team
Thankyou for finally delivering my…
Thankyou for finally delivering my pther part of my order
December 6, 2023
Thank You Horizon
Great product, communication and service, thank you would certainly purchase from you guys again when needed.
November 29, 2023
Reply from Horizon Micromobility
Hi Lee,
Thank you for your review and we look forward to seeing you again in the future.
All the best
The Customer Services Team
Reply from Horizon Micromobility
Hey Freddie,
Great choice with the Tenways CGO600 Pro. We're sure your new eBike will give you many hours of cycling joy.
Kind regards,
The Customer Services Team
Excellent customer service
Very helpful and response was quick, highly recommend excellent customer service
October 19, 2023
Reply from Horizon Micromobility
Hi Nigel
Thank you for reviewing Horizon Micromobility.
Really great buying experience
Really great buying experience. Bike was shipped same day, email correspondence was really fast and friendly. Would really recommend.
October 5, 2023
Reply from Horizon Micromobility
Many thanks for your review - we hope your new eBike gives many hours of fun 😀
Ordered a new throttle for my X8.
Ordered a new throttle for my X8.
Great service and delivery!
September 18, 2023
Reply from Horizon Micromobility
Hi James,
Thanks for your review - glad to hear you managed to get your scooter back on the road :)
All the best
The Customer Services Team
Really efficient shopping experience
Super fast, excellent service and very competitive prices. Many thanks!
September 13, 2023
Reply from Horizon Micromobility
Hi Rich,
Many thanks for taking the time to leave a review. If you need any Bosch parts in the future then please check us out again.
all the best
The Customer Services Team
Reply from Horizon Micromobility
Glad to hear it :) Thanks for the review.
Really pleased with the product it was…
Really pleased with the product it was exactly as described
Also the company were excellent at communicating when there was a slight hold up with the courier
In the end the item arrived intact
I would not hesitate to use them again
September 1, 2023
Reply from Horizon Micromobility
Hi Stephen,
Thank you for your review and thank you for still giving a 5* review when there was a delay with Royal Mail. It means a lot when customers are understanding.
All the best
The Customer Services Team
Product is of very poor quality metal…
Product is of very poor quality metal sticking out of tyres inside when I contacted company they didn't want to now, don't buy go for a pure customer support outstanding
July 11, 2023
Reply from Horizon Micromobility
Hello - not sure why you have said we didn't want to know when this is not true. Having looked through the emails between you and the support dept we have asked you to send emails of the tyre. You were complaining about the tyre quality and then said that you wanted a new scooter. We asked for photos of the faulty tyre yet you haven't sent any?
Personalised service
Personalised service, excellent communication about our order and excellent product knowledge
August 12, 2023
Reply from Horizon Micromobility
Hello,
Thank you for your review.
All the best
The Customer Services Team
Reply from Horizon Micromobility
Hi Michael,
Many thanks for your review for the Smartphone Grip.
All the Best
The Customer Services Team
Fast delivery excellent product…
Fast delivery excellent product selection, just what I needed. Highly Recommend.
August 8, 2023
Reply from Horizon Micromobility
Hi Robert,
Many thanks for your review.
All the best
The Customer Services Team
A great quality of service
A great quality of service! They take care of the customers very closely when you have a problem. My bikes kickstand was broken when came out of the box. Company provided me new one in less than a week. Also very good at after sales communication.
August 7, 2023
Reply from Horizon Micromobility
Hi Ali,
Thank you for your review. Happy to hear the new kickstand arrived so quickly. Enjoy your new bike.
All the best
The Customer Services Team
Came quicker then i thought it would…
Came quicker then i thought it would have and cheaper then alot of other,s well please with it.
August 1, 2023
Reply from Horizon Micromobility
Hi Paul,
Thank you for your review. We're pleased you're happy with the Kiox display.
All the Best
The Customer Services Team
Quick and efficient delivery
Quick delivery, ensured the order was correct and good value.
July 19, 2023
Reply from Horizon Micromobility
Hi Ian,
Thank you for taking the time to leave a review. If you need any further Bosch parts in the future please check us out.
Happy e-Biking
All the best
The Customer Services Team
Reply from Horizon Micromobility
Hi Yevgen
Many thanks for taking the time to leave a review.
All the best
The Customer Services Team
Reply from Horizon Micromobility
Hi Michael,
Thanks you for talking the time to leave a review. We hope the SmartPhone Grip adds to your e-bike enjoyment.
All the best
The Customer Services Team
Great service and products
great customer service, they listen and advise and deliver exactly as they promised
July 3, 2023
Reply from Horizon Micromobility
Hello,
Many thanks for your review. We hope you're pleased with your purchases 😀
All The Best
The Customer Services Team
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