Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
Company replied
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
Company replied
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
Company replied
Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and happy to deal with any…
Very helpful and happy to deal with any questions.
October 16, 2025
Reply from Horizon Micromobility
Thank you for your recent review 😀
Reply from Horizon Micromobility
Thanks for your recent review 😀
Excellent service
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bikes to us. Highly recommend and very appreciated of excellent service all round.
October 10, 2025
Reply from Horizon Micromobility
Hi
thanks for your review for the Engwe and ADO e-bikes.
Kind regards
The Customer Services Team
Excellent knowledge and advice
Excellent knowledge and advice, helpful guidance and great to be able to try the bikes out before making such a substantial purchase. Communication during the order process could have been a little better (there was a long wait from the manufacturer) but in general great to work with them and much appreciated - very happy with my bike!
August 29, 2025
Reply from Horizon Micromobility
Hi - thanks for your review. There have been a number of delays this summer with Estarli's product and unfortunately we've not had any news on when bikes would be available. We're sorry we didn't provide updates with your order.
kind regards,
The Customer Services team
Great experience and both the order…
Great experience and both the order booking and delivery personnel were very responsive
October 10, 2025
Reply from Horizon Micromobility
Hiya - many thanks for your review. We're hope you're enjoying your ADO 😀
Matt was extremely helpful
Matt was extremely helpful
Love my bike and will definitely be recommending
October 10, 2025
Reply from Horizon Micromobility
Hi Tom - many thanks for your review. How's the bike have you assembled it?
Very helpful in the way got my bike e26…
Very helpful in the way got my bike e26 engwe love it
September 5, 2025
Reply from Horizon Micromobility
Hi - thanks for your review. We hope you're enjoying the E26.
Reply from Horizon Micromobility
Hi - thanks for your review. 👍
Reply from Horizon Micromobility
Hi - thanks for your review
Item arrived quickly and all good
Item arrived quickly and all good. Would order again
September 2, 2025
Reply from Horizon Micromobility
Many thanks for your review 😀
Fast delivery and great product…
Fast delivery and great product cheapest on the internet
September 2, 2025
Reply from Horizon Micromobility
Hi - thanks for your review 👍
Totally bad experience for Cycle2Work scheme
I approached Horizon Micromobility to purchase a bike through Cycle2Work Halfords scheme. After several emails and communication exchange with the Customer Services, I got a quote for a bike and additional safety equipment (revised 4 times to get it right). I specifically asked the company whether the bike was available and they confirmed twice through email that the bike would be available early September and I should submit the quote to secure a bike as soon as they are in stock. I applied submitting the quote end of August, waived the waiting period, and once the order was confirmed by all parties, the Customer Service of Horizon Micromobility told me the bike is out of stock and will be available in November!!!! This is such an unprofessional retailer! I trusted them because of the high reviews but they totally don't worth it! They just lie to you to get your money!
September 8, 2025
Unprompted review
Reply from Horizon Micromobility
Hi Fani - we're sorry you feel the need to leave a poor review 🙁, especially after we explained exactly the situation with you earlier today. So that other customers reading this know the full situation, most of what Fani says is correct, apart from the fact that we lie, a flick through our reviews would indicate otherwise. As mentioned by Fani the bike requested was not available until last week, the bike came into stock and has now sold out again - this happens, especially this summer thanks to the weather. We didn't receive your cycle voucher until Friday and as soon as it was processed we were informed that the bike was out of stock again. We then informed you of when the stock was due in and if you wished to go ahead with the order or if you wanted us to cancel it. We in no way tricked you into placing the order as there is no benefit to us in either an upset customer or in receiving an order from the Halfords scheme due to the high commission fees that they charge and them not paying dealers for 6 weeks. Just because you think this is the case doesn't make it true.
Reply from Horizon Micromobility
Hi - thanks for your review 😀
Bike arrived in good time and in good…
Bike arrived in good time and in good condition no problems i am very happy
July 22, 2025
Reply from Horizon Micromobility
Thank you for taking the time to leave us a review.
Reply from Horizon Micromobility
Many thanks for your review
Reply from Horizon Micromobility
Hi Yuiy - many thanks for yor review 😀
Extremely fast delivery. Excellent customer service.
Good communication throughout the process. Extremely fast delivery, all products exactly as specified, what more can I ask for?
July 10, 2025
Reply from Horizon Micromobility
Hi Joseph - many thanks for yor review 😀
Reply from Horizon Micromobility
Many thanks for your review Paul 😀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.