Horizon Parking Reviews 

I parked at the Tesco car park in Ripon, in order to visit the gym that is located next to the facility. The car park itself was incredibly quiet since it was late at night, but I have to say that was the only positive of my visit.

I was later charged for failing to pay, despite visiting the website on the signs and making the payment as displayed for my registration. This payment was taken from my account, and indeed I even paid twice since neither time I received a confirmation and so assumed I had incorrectly inputted my information. Nope, the website is just appalling and the company were too lazy to take the payment from my account.

As predicted, I appealed the charge and was told that it was my fault that the payment was not taken. My charge was then reduced from £40 to £15, to apparently cover the administration fee - my only comment is such a fee would not exist if the website was functional in the first place.

I will never park in a Horizons car park again, and I suggest, dear reader, you do not grace them with your presence either.

How I wish I could make this review zero stars!

I rarely leave reviews, but my experience with Horizon Parking at Kilve Beach in Somerset has been exhausting and deeply frustrating.

The signage at the car park explicitly stated:

“Payment can be made up to 24 hours after you leave.”

Relying on that wording, I paid via the PayByPhone app the following morning — well within the stated 24-hour period.

I stayed for approximately 24 minutes due to bad weather, but paid for a full hour of parking anyway.

Despite this, I received a Parking Charge Notice and have now spent more than six months dealing with appeals, POPLA, and debt recovery letters over a £1.15 parking payment that I genuinely believed had been made correctly in accordance with the signage displayed at the site.

What concerns me most is that the continued justification has been that I breached “the terms and conditions outlined on the signage” — despite the signage itself appearing to permit exactly what I did.

I fully appreciate that parking rules exist for a reason, but this process has felt disproportionate, stressful, and unnecessarily adversarial for someone who did attempt to comply with the instructions provided — and I will now never return to Kilve Beach.

Horrendous behaviour.

Scumbags, alongside their scummy partner Tesco who allow these thieves to operate in the boundary of their business and alongside.

A fine for parking in a designated space, whilst shopping and then needing to take a call is a joke.

Horizon have no regard for disabled badge holders. I have complained numerous times about parking at Brookfield Farm, Cheshunt about the amount of of people using blue badge bays with no badge. I have sent photos of blatant disregard of Blue badge bays to be told they can’t do anything with second hand reporting. I have never seen anyone monitoring the car parks and i am there on a regular basis. They could earn a fortune by monitoring the blue badge bays regularly. I guess Horizon really don’t think Blue Badge holders deserve consideration

Machine only inputted first 2 letters on my number plate! I received a fine, luckily I keep my tickets. The reason stated was I didn’t pay full amount. However, after speaking to customer service, i was told I only put the first 2 letters of my number plate in the machine. This is untrue and after doing some digging, I have found other customers had the same issue. I am not paying the fine, which they said they will reduce to £15. I did everything I should have, I paid in full, left the car park within the timeframe and put my whole registration number in. Machines must go faulty occasionally, and they should be checked. The machines should inform you if only part of the reg plate has been inputted to stop people being unfairly charged. This was is Sheffield

Appalling business with no ethics whatsoever. Hide behind total anonymity and correspondence does not even reference your name. Parked at Tesco Springfield Road Chelmsford whilst giving blood in Chelmsford Social Club. Input car details on machine at entrance with email for confirmation to be sent. No email received and say details were not input. Provided booking confirmation evidence of Blood Donation appointment and still rejected appeal. Blatantly stealing money from the public at every opportunity.

i parked in tesco express in the morning was in and out within the hour later that i day i had to go back as i had forgotten something and hey presto they have me going in first thing in the morning but my exit photo is of my second visit hence it appears i was there approx five hours when clearly i was not. these people are a disgrace and the government needs to investigate companies like this

These are the scum of the earth. Stayed at a Travelodge in Manchester and paid via credit card. Was sent notice saying I'd parked without paying. Appealed with screen shot of credit card statement as proof of payment (which is undeniable evidence). They've since denied the appeal and have passed case on to a debt collector.
Obviously I'm willing to see them in a court.
As background, My wife and I were staying in Manchester for the night as she had an appointment with a specialist Oncologist as she has terminal cancer. We travelled there from Newcastle the night before as the appointment was early.
This was explained in our (irrefutable) dispute, yet still these scum are happy to send a debt collector to our door.

Absolute Scammers - no way of paying for the parking as their app wasn't working, also location was not shown on their website - literally no way to pay - however still fined. This should be illegal.

Ticketed a vulnerable pensioner with disability whom had displayed blue badge. Signage not clear that additional payment required. Causing distress and financial duress by applying charge of £51 (for a stay of under 1 hour) to vulnerable member of society rather than showing any empathy or understanding. Threaten that if continue with appeal process that the charge will increase.

I have had several parking fines for parking at work where we are allowed to park takes time and hence money to appeal the charges the appeals have been successful but that have take time and effort on my part.
Tesco seems to be using them as their parking enforcers they are relentless any medical evidence needs a doctors ' note' the doctors notes cost equal to or more than the fine and they can ignore them saying not enough evidence. Tesco have just lost my custom of about £500 per month.

I had to drive through a car park monitored by this company in order to access a separate site located beyond the Tesco car park. I did not park in the Tesco car park at any point this route is simply the only way to reach the site where I work.

Because my vehicle was captured entering and exiting by ANPR cameras, I was issued a charge despite not actually using the car park facilities. I appealed the charge and provided evidence, including confirmation of my employment and the times I was present at the office, but my appeal was rejected on the grounds of “insufficient evidence.”

Following this, I received a letter threatening court action if the charge was not paid within 14 days, with no prior warning or meaningful consideration of my appeal.

Overall, this feels extremely unfair and poorly handled. The system appears to penalise people who are not even using the car park as intended, and the appeals process does not seem to properly consider valid evidence.

Absolute cowboys! People using this company should be ashamed. Received a PCN - appealed it. Heard nothing from them. Eventually took the matter to POPLA, Horizon then came up with letters that we had never received! The dishonesty is beyond belief. After looking at the many negative reviews, it seems a pattern - they say they sent out correspondence, receipients never received it. This company is a scam!

The only joy in paying this fine is seeing the absolutely dreadful reviews this company has. I've never seen any business with such poor reviews, of over 1500plus, 1.1 star average. The fines are beyond believable, and the companies that permit this group to 'run' their car parks should be ashamed. I doubt that even Turpin was so brazen to carry out this daylight robbery. Premier Inn lose out too, as I shan't be going to this restaurant again.

The worst kind of company, money is the only thing that matters to them. The fact that big British companies like TESCO are actively choosing horizon to manage their car parks is embarrassing.

I didn't 'validate' my stay in TESCO car park because I chose not to have a receipt at the self check-out. Therefore I couldn't use the receipt to validate my staff. Therefore I had to pay £40 to park for an hour.

People wonder why the general public are angry and upset!

Paid for parking at a hotel, only to find out that they didn’t take the money out of my account, then issued me a penalty notice. Never parking anywhere that uses Horizon ever again, absolute scam!

The entire Horizon business model is predicated on scaring unsuspecting drivers into paying punitive and disproportionate "fines". Reputable companies such as Tescos and Premier Inn are tarring their reputation by associating with Horizon.

We were shopping at Tesco Shaftesbury Dorset. On our return to the car we could not open the door. Many customers tried to help without success.
Had to call the RAC on the 2nd April, which took 2hours to wait as they were busy. Then on the 20th April l received a fine. Was unable to contact Horizon so had to pay.
What is this country coming to when an old age pensioner breaks down and still must pay.

Absolutely awful!
I unfortunately was about to go over the time limit in my parking space, but wanted to do the right thing and pay for some parking.

The website is very unhelpful to pay for retrospective parking and took a long time register and get to where I needed to be, and then find out I couldn't pay for parking this way in the car park I was in (approx 15 minutes)

Then I made a phone call to them. Forget that. The intro was timed at 4.37 minutes before you could even get to the 9 option choice menu. After all of this you are informed that you 'MUST' choose the right option as they cannot transfer calls between departments.

3 phone calls later (20 minutes) I was advised to send an email immediately to a certain address with all of my details and explaining my situation. (5 minutes)

Total of around 40/45 minutes of trying to sort out to pay for some parking that unfortunately put my 35 minutes over my parking time limit.

The response I got from my email was very short, along the lines of 'sorry, you have gone over your time, we cannot help you'.

Surprise surprise, PCN came in the post with a heavily discounted offer, work 4 days remaining of the 14 day discount period - issued from the same people who told me they couldn't help me to pay for the parking in the first place!

JUDGE, JURY & EXECUTIONER!

The paperwork is very unclear about how to appeal properly, with no contact details to speak directly to the company.

All in all, horizon parking seem to have got themselves into a situation where they book the and take payment for it, but also issparkingue the fines for parking, all whilst being very unhelpful around any issues involving .

Parking machine error at Cambridge Premier Inn. unlike the last time when i checked out and paid using the QC code from the hotel the receipt said i had paid until the next day instead of the previous one. I noticed this error and contacted horizon, they said they could not fix this and i had to pay for the correct date and claim back the original. I made no error and argued that i should not have to jump through the hoops and they should just correct the dates. They said i would get a fine so i had to waste my time to fix the issue under threat of a fine. Feels like i should be charging them for my time instead. I feel robbed. Not surprised to see the rating here after my experience. I would have left a positive review if they had just done what they surely have to power to correct.