We have used Horizon for a few years now and we have never had an issue! Or if we have, they have had it sorted and resolved. Kelly Brown became our account manager a few months ago and she's brill... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was in need of a boom mast at the very last minute of an important job with strict deadlines same day delivery. I contacted Horizon Platforms and explained the emergency to Cavan the Business Developm... See more
Company replied
We've been using Horizon Platforms for around a year now and never had any issues, Cavan Atkinson & Megan Person are both amazing, you tell them what you need and when and they make it happen (usually... See more
Company replied
Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the... See more
Company replied
Company details
About Horizon Platforms | Hire | Sales | Training
Written by the company
In our role as a leading powered access rental solutions provider, Horizon Platforms delivers exceptional service so that you can complete your jobs on time and safely, anytime and anywhere across the UK. Be it a hire of a scissor lift or cherry picker, or you're ready to buy that boom lift you've always wanted, Horizon can help. Same day and next day delivery options are available on our core fleet of access platform on a national basis. Need IPAF or PASMA training? We've also got you covered!
About Us
Founded in 2008, Horizon have quickly gained a name for delivering high levels of customer satisfaction through our rapid response to customer needs. Our business was born out of recognition that there is much more to providing platforms for hire than moving pieces of machinery around. Since that very first day, Horizon has prided itself on providing rapid, reliable powered access solutions.
Recently we became an employee owned business, testament to the fact our team's aim is to always delight our customers. So whenever you speak to us, you are talking directly to our co-owners.
Why should consider us for you next hire?
- National Delivery through our own pristine fleet or one of our trusted partners
- Access to over 16,000 platforms, ensuring we'll have the right machine for you
- Same day, next day delivery. On core kit, platforms can be delivered as quickly as 4 hours if needed
- We don't like to brag but we hold ISO 9001, 14001 and 45001, IPAF Rental+ Gold and Safe Contractor. Excellence delivered as standard, always.
- Our Trustpilot score remains Excellent, meaning we dont just talk a good game!
- We can assist with long-term hire or purchases of powered access equipment whatever your needs.
- Our team of expert in-house and partner trainers can get your team through IPAF, PASMA or construction related courses at our training centre in Wakefield or on sites convenient for you nationally.
Have an issue you'd like to discuss?
Horizon will always ensure every customer gets the very best service, but occasionally it can go wrong. If you have an issue you would like to discuss, please use the contact details below to get in touch and we will do our best to put things right.
Contact info
Unit G1, Rosie Road, WF6 1ZB, Normanton, United Kingdom
- 03301345987
- info@horizonplatforms.co.uk
- horizonplatforms.co.uk
4.8
Excellent
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to write a review, Paul, it's great to hear we are providing you with the high level of service you appreciate. Thank you for your business, Rory Duggan (Managing Director)
Great customer service and always…
Great customer service and always reliable machines, exactly what we ask for and recieve.
February 7, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Hi Lee, really appreciate you taking the time to give such positive feedback about your experience with Horizon, especially from a longstanding customer like yourself. Thanks for your valued, ongoing business. Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for taking the time to give Horizon a 5-star review. Communication is a top priority for the team, so I am delighted that this was mentioned. Thank you for your ongoing business, Rory Duggan (Managing Director)
Very impressive
Spot on delivered when said staff where very helpful be using them again thank you .
February 4, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your review Ash, I'm glad you were satisfied with your experience with us. We look forward to providing your requirements again in the near future. Thanks again, Rory Duggan (Managing Director)
Amazing service 👍🏻
January 28, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for your fantastic feedback Vicki, I'm glad that the team is providing you with a high quality service that you appreciate. Thank you for your business, Rory Duggan (Managing Director)
Very helpful sales staff
January 27, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for giving Horizon a 5-star review and taking the time to give our Sales team invaluable feedback - they are delighted with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
The service has always been exceptional…
The service has always been exceptional – the MEWPs are consistently delivered a day in advance, ensuring our engineers have everything they need, right on time. We've never encountered any issues with the equipment; it's always arrived promptly and in perfect working condition.
February 13, 2025
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
It's great to see we are continuing to provide you with outstanding service, supporting your operations and ensuring you can work efficiently and safely. Thanks for taking the time to provide such great feedback Nick, and for your ongoing business. Rory Duggan (Managing Director)
Excellent Company
As a Long standing customer of Horizon I highly recommend using their services.
Customer service in particular is outstanding from Amy, Charlotte, Kelly, Becky & Megan with queries and issues resolved within minutes including out of hours even when they're not on call! Nothing is too much trouble to Amy even when she is cooking her tea.
Their knowledge of the machines required are second to none
Machines provided are of excellent quality, always delivered clean and fully charged suitable for the works.
The Training services provided are expertly provided with a vast amount of knowledge.
February 4, 2025
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a fantastic review to read Michael, I really appreciate you taking the time to give detailed feedback on our fantastic team. They really do go above and beyond when it comes to looking after our customers, so I'm delighted we are providing you with that high level of service throughout the different areas of our business. Thank you for you kind comments, and also for your ongoing business. Rory Duggan (Managing Director)
Had issue with the equipment on hire
Had issue with the equipment on hire, immediately reacted to the problem ensuring fixed along with picking up on another issue we had not even noticed.
All done efficiently without impacting on works being completed. Well done and thank you to Horizons Breakdown Team
February 12, 2025
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Hi Bev, I'm delighted to read this great feedback for our amazing Breakdowns team - and they will be over the moon with your comments. It's fantastic to hear that the team were able to fix the issue and enable your work to continue without a hitch. Thanks for taking the time to write a review and also for your ongoing business. Rory Duggan (Managing Director)
Very helpful and polite can get lifers…
Very helpful and polite can get lifers to jobs with short notice
January 14, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon a great 5-star review, Gary - I'm delighted to see that we are providing you with the high level of service you value. The team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
Horizon Platforms - Excellent First Class Service
Horizon Platforms offers a first-class,perfect service from initial hiring to off-hire. Easy to do and efficient in all areas of execution. Thanks, Horizon for making hiring easy.
RM Services (Yorkshire) Ltd
January 20, 2025
Reply from Horizon Platforms | Hire | Sales | Training
I'm so glad we're providing you with the high quality service you enjoy and value - thank you for leaving such a great review for our team, it was a pleasure to read. Thank you for your ongoing business, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Hi Neil, I'm delighted that you're happy with the quality of service we are providing you with - the team will be over the moon with your positive comments. Thank you for taking the time to write a review and for your continued business. Rory Duggan (Managing Director)
Excellent and accommodating customer service.
Excellent customer service. Prompt and polite response to all enquiries. I have found Horizon extremely helpful and accommodating, particularly when the weather keeps throwing a curved ball and work schedules are constantly changing as a result.
January 9, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon some great feedback, Lindsey, it's great to see we're providing you with a high quality service. Thank you for your business, Rory Duggan (Managing Director)
Keely Brook is always amazing with all…
Keely Brook is always amazing with all our requests and orders, she is always quick with her responses and very informative.
January 8, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Hi Rosey, thanks so much for sending in some lovely feedback for Keely in our Sales team - she'll be absolutely thrilled with your comments. I'm really pleased she is providing you with top level service. Thanks again and thank you for your business, Rory Duggan (Managing Director)
used Horizon for a quick two day project.
used Horizon for a quick two day project with a short notice period. they delivered ahead of time and collected when asked without any issues. the machine was in clean condition and did everything we needed.
January 8, 2025
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon a 5-star review, Des. It's great to hear we provided you with great service and a trouble-free hire. Thank you for your business and thanks once again, Rory Duggan (Managing Director)
Amazing, above and beyond service
Thank you Darcy (Horizon Platforms), for going above and beyond to resolve a change in request. Fast proactive service which was most impressed with and was greatly appreciated. Fantastic team, great work Darcy, thank you very much.
January 20, 2025
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
It's a pleasure to read your 5-star review, Steve - many thanks for taking the time to provide your feedback. Darcy will be over the moon with your positive comments. Thanks again, and thank you for your support. Rory Duggan (Managing Director)
Becky is the best
Becky is the best, 5 stars for service and can do attitude.
January 20, 2025
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a fantastic review to read! Becky is a huge asset to Horizon so it's great to see she is providing you with an outstanding service! Thank you for your business, it's greatly appreciated. Rory Duggan (Managing Director)
Great service from all the team
Great service from all the team, even on a Sunday, Megan was on hand to take a call.
Appreciated
thank you
January 6, 2025
Reply from Horizon Platforms | Hire | Sales | Training
HI Fhiona, thanks so much for taking the time to write a glowing review for the team, and especially Megan, who will be over the moon with your comments. I'm glad that we're providing you with the high level of service you appreciate and enjoy. Thank you for your business, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Hi Ed, thanks for taking the time to give Horizon a 5-star review. It's great to see that, as a new customer, you're enjoying the high service levels you expect and value. Thank you for your business, Rory Duggan (Managing Director
Very Helpful
Wakefield office are always helpful and go above and beyond for you to ensure the correct plant in ordered and on site when required.
December 16, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to write a 5-star review for Horizon, Amanda, it's very much appreciated. The team will be over the moon with your comments! Happy new year and all the best for 2025, Rory Duggan (Managing Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.