We have used Horizon for a few years now and we have never had an issue! Or if we have, they have had it sorted and resolved. Kelly Brown became our account manager a few months ago and she's brill... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was in need of a boom mast at the very last minute of an important job with strict deadlines same day delivery. I contacted Horizon Platforms and explained the emergency to Cavan the Business Developm... See more
Company replied
We've been using Horizon Platforms for around a year now and never had any issues, Cavan Atkinson & Megan Person are both amazing, you tell them what you need and when and they make it happen (usually... See more
Company replied
Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the... See more
Company replied
Company details
About Horizon Platforms | Hire | Sales | Training
Written by the company
In our role as a leading powered access rental solutions provider, Horizon Platforms delivers exceptional service so that you can complete your jobs on time and safely, anytime and anywhere across the UK. Be it a hire of a scissor lift or cherry picker, or you're ready to buy that boom lift you've always wanted, Horizon can help. Same day and next day delivery options are available on our core fleet of access platform on a national basis. Need IPAF or PASMA training? We've also got you covered!
About Us
Founded in 2008, Horizon have quickly gained a name for delivering high levels of customer satisfaction through our rapid response to customer needs. Our business was born out of recognition that there is much more to providing platforms for hire than moving pieces of machinery around. Since that very first day, Horizon has prided itself on providing rapid, reliable powered access solutions.
Recently we became an employee owned business, testament to the fact our team's aim is to always delight our customers. So whenever you speak to us, you are talking directly to our co-owners.
Why should consider us for you next hire?
- National Delivery through our own pristine fleet or one of our trusted partners
- Access to over 16,000 platforms, ensuring we'll have the right machine for you
- Same day, next day delivery. On core kit, platforms can be delivered as quickly as 4 hours if needed
- We don't like to brag but we hold ISO 9001, 14001 and 45001, IPAF Rental+ Gold and Safe Contractor. Excellence delivered as standard, always.
- Our Trustpilot score remains Excellent, meaning we dont just talk a good game!
- We can assist with long-term hire or purchases of powered access equipment whatever your needs.
- Our team of expert in-house and partner trainers can get your team through IPAF, PASMA or construction related courses at our training centre in Wakefield or on sites convenient for you nationally.
Have an issue you'd like to discuss?
Horizon will always ensure every customer gets the very best service, but occasionally it can go wrong. If you have an issue you would like to discuss, please use the contact details below to get in touch and we will do our best to put things right.
Contact info
Unit G1, Rosie Road, WF6 1ZB, Normanton, United Kingdom
- 03301345987
- info@horizonplatforms.co.uk
- horizonplatforms.co.uk
4.8
Excellent
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lifter is still on site 5 days after…
Lifter is still on site 5 days after off hired.
It would seem this was a miscommunication between ourselves and Horizon, Becky is a credit to the company and has been proactive in resolving the issue. Thank you and Merry Christmas.
December 2, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Hi Matthew, I'm sorry you're unhappy with the collection of your off-hired machine with us. Becky from our Hire Desk has tried to call you this morning, as we take all feedback, good and bad, seriously. Christmas is a particularly busy time for us, and we do aim to collect within 7 days of off-hiring. I do however hope that your experience with us has been satisfactory. Thank you for your continued business and I would like to take this opportunity to wish you a Happy Christmas. Rory Duggan (Managing Director)
Excellent service as always from…
Excellent service as always from horizon platforms. Quick to send a quote and next day service.
December 8, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for the glowing review Paul, and I'm glad we continue to provide you with the high level of service you appreciate and enjoy. Merry Christmas and Happy New Year. Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Hi Geoff, thanks for taking the time to write a 5-star review for Horizon, it really is very much appreciated. I'm delighted you were happy with the service we provided to you. Have a great Christmas. Rory Duggan (Managing Director)
Great customer service
Great customer service, every call was a pleasure and requests were dealt with immediately.
November 25, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Morning James, thank you for writing such a fantastic review for the team at Horizon. They will be over the moon with your positive comments about the service they provide. Thanks for taking the time to give invaluable feedback. Have a great Christmas, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for the feedback Ian, it's great that the team are providing you with the service you clearly value. They will be delighted with your positive comments. Have a great Christmas, Rory Duggan (Managing Director)
Helpfull staff
Helpfull staff. What we needed was delivered on schedule for us to complete our works
November 21, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Hi Stephen, it's great to hear that the Horizon team provided a high level of service on your recent hire with us - they will be delighted with your comments. Thank you for taking the time to write a review. All the best, Rory Duggan (Managing Director)
Swift, reliable, friendly, professional no hassle service. Thanks
Swift, reliable, friendly, professional no hassle service. Would highly recommend
November 20, 2024
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read Darren, thanks for taking the time to give such fantastic feedback. I'm really pleased we are providing you with the highest level of service that you appreciate and enjoy. The team will be over the moon with your comments. Thanks again, Rory Duggan (Managing Director)
Great service.
November 18, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Hi Simon, thanks for taking the time to give Horizon a 5-star review. It's great to hear we're providing you with the outstanding level of service you appreciate and enjoy. The team will be over the moon. Thanks again, Rory Duggan (Managing Director)
We has to constantly chase confirmation…
We has to constantly chase confirmation and delivery information.
We ordered 4 machines, only 3 turned up onsite. One machine was not as quoted.
November 13, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Good afternoon Simon, Kelly has advised that our internal investigations have been completed on the issues you experienced during your recent hire with us and she has spoken to you to explain and apologise. We will be making immediate changes to our process to make the necessary improvements to ensure this does not happen again. Again, please accept my apologies for the substandard service levels you experienced and we hope to make up for this in future. Best regards, Rory Duggan (Managing Director)
Good morning Simon, and many thanks for providing feedback on your recent order with us. We take all feedback, good and bad, very seriously, so that we can make improvements where needed - I'm very sorry for the issues you experienced and please be assured that we are investigating this internally, and will be in contact with you shortly to discuss. Best regards, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, Michael; all feedback is very much appreciated and I'm glad that, as a new customer, you're happy with the service we've given you. Many thanks and all the best, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon a 5-star Trustpilot review, Sharon, I'm glad that we're providing you with the outstanding service you appreciate and value, especially from such a longstanding customer as yourself. The team will be thrilled. Thanks again, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give Horizon a 5-star review, David, it's great to see that we are providing you with the service you appreciate and value. Your feedback is very much appreciated. All the best, Rory Duggan (Managing Director)
Amazing Service
Amazing Service, lift delviered the next day. Costs were spot on. Thanks Becky
October 22, 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your great feedback, Dean, it's great to hear you were happy with the service provided, and I know Becky will be over the moon with your comments. Thanks for taking the time to write a review. All the best, Rory Duggan (Managing Director)
Excellent service
Excellent service. simple to use website and very helpful staff to work with.
October 28, 2024
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, John, the team will be thrilled with your comments. I'm delighted we are providing you with the outstanding service you appreciate and enjoy. Thanks for taking the time to feedback. All the best, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to give a 5-star review for Horizon, Daniel, it's very much appreciated, and great to see we are providing you with the service you enjoy and value. All the best, Rory Duggan (Managing Director)
All Mewps arrived on time and all in…
All Mewps arrived on time and all in excellent condition! Horizon even collected when they said they would great service 👍
October 18, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Hi Gary, thanks for taking the time to give Horizon a 5-star review - I'm really pleased that we are providing you with the outstanding service you value. The team will be delighted with your comments. Thanks again, Rory Duggan (Managing Director)
Good customer service
Always delivered on time and at a good price, and when you ring they are always helpful with a smile.
October 1, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to write a review for Horizon, Julie, it's great to hear we're providing you with the service you appreciate and value. The team will be thrilled with your comments. Thanks once again, Rory Duggan (Managing Director)
Great company
Great company! The staff are extremely friendly and helpful, always a quick turn around. Horizon have always been the go-to for us, very reliable and couldn't recommend them enough. :)
October 17, 2024
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, Olivia, thank you for taking the time to give such positive feedback on your experience dealing with us. The team will be thrilled with your comments. Many thanks once again, Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
I'm really pleased you're happy with our service, Mark, thanks for taking the time to write a review, it's very much appreciated. Rory Duggan (Managing Director)
Amazing service good product knowledge…
Amazing service good product knowledge even better after care
September 19, 2024
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to write such a fantastic review, Adam, it's great that we are providing you with all-round outstanding service. The team will be delighted with your comments. Many thanks once again, Rory Duggan (Managing Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.