Horologium Reviews 122

Excellent service all around! Great response timing, clear about what was going to happen to my watch. The horologist, Jason, explained the process and was responsive to email. The rest of the team was great. This is the first time that I have sent a watch away to be repaired. All watch fanatics know it is very scary to send a watch away to someone for them to have and handle it. Will definitely use Jason again for watch repairs.

I recently used Horologium to arrange a warranty repair on watch in Canada. The process was smooth and simple, and the watchmaker they chose (James at Otto Friedl in Vancouver) to do the work was excellent. Communications from both parties were fantastic. I was kept informed at each step and always knew what was happening next. Many kudos to both for getting my watch back in a timely manner.

Crisp communication and overall follow-up. Very good and timely work from Leon with the watch repair.

Tamie and Jason were absolutely amazing. Sent my fav daily watch for repair and when received the quality of the work was incredible start to end. From communication to service as well this experience was smooth and satisfactory. 100% recommended.

Fast and responsive. Received my watch back in perfect working order.

I'm very impressed by the service I received. My watch was repaired and back in my wrist about 2 weeks after my service request. Amazing.

After sending my watch in for service and the mail company losing it, they went above and beyond and sent me a brand new watch. Did they have to do this? No. Did I expect them to do this? No. Did they keep a client for life? You bet they did.

Great communication from both Tamie at Horologium in the UK and from Jason at the local service partner in the US, Saving Time. Shipping instructions were very clear, and there were email updates from Tamie during the repair process. The watch came back in perfect working order. I really couldn’t fault any part of the process.

They fixed my watch perfectly, they were kind, and fast with communication. Always updating me in the process, and making it very easy. Really recommend!

Great experience working with Harris in NY for a minor service on my new Lorca Model 2 to get it back in spec. Good communication, worked with me to have it delivered back home at a time convenient for me, quick turnaround time...couple weeks only (unlike another microbrand I won't name, where a simple service took upwards of 4 months).

Would use again for sure and think they are a great partner for micros.

I have nothing but good things to say. They were very professional, timely and updated me along the way to let me know what was needed and how the process was going. I love that who I sent it to was a veteran and he supports veterans in watch repair as a second career. A+! Keep it up!!

I recently came into possession of an unusual Squale watch, in very poor condition, probably modified, with no paperwork. Wanting to find out more about the history of this watch I reached out to Horologium. Not only were they able to help, but they did so with an evident passion, curiosity and love for their profession. Qualities that are essential for any company serving or repairing timepieces.

I had an issue with my Studio Underd0g watch while it was still under warranty, and Horologium handled everything. They coordinated the repair from start to finish, connected me with a US-based watchmaker, and kept me updated throughout the process. Overall, a very positive experience.

I had accidently damaged a studio underdog watch who uses Horologium for service. With there great help I was able to get my watch repaired. They help with every question I had.

I had a watch strap that was faulty and contacted them in order to replace/see what we could do about it. And they answered via email very quickly and sorted everything out and sent a replacement strap which was delivered with in 2 days. Very happy with the service and would recommend.

I was delighted with the service on my watch from Horologium UK. They kept me fully updated at every stage and completed the work more quickly than expected and the work they did was excellent. All round first class service.

I had a great experience with Horologium. We had a dial that cracked unfortunately and they immediately accepted the hatchback and made a full warranty repair. The process was smooth. The Team were very responsive and the work expertly done. We could not be happier.!!!

When one of my timepieces needed service, I was worried it would have to be sent overseas for repair - but because Horologium partners with premier watchmakers on the U.S., I was able to get my watch repaired quickly and hassle-free. Couldn't recommend more!

Jason did a great job with my watch. He found a problem, fixed it, then instead of moving on he did further testing and realized there was a additional issue, which he resolved. I really appreciate the attention to detail and taking the time to be sure the watch was right before returning it. Highly recommended

I found Horologium via the British Horological Institute's register of Accredited Watch Repairers. My daughter inherited a watch with great sentimental value, unfortunately the watch wasn't working. Having contacted Horologium to ask whether the watch would be one they might be able to repair, I took the watch in for an initial appraisal. The next step was a free of charge deeper appraisal of the watch with an estimate of the charges for its repair. Having accepted their estimate, the repairs were completed less than two weeks later. Initial contact to completion was under a month elapsed. I am delighted to have found Horologium. It was a very clear and logical process from initial contact to completion, and I was very happy with their professionalism and the cost of the repair. I would happily recommend Horologium.