Horsefeathers Reviews 

1,101
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the clothing, noting that the materials feel durable, light, and comfortable for outdoor activities. Shoppers are also very pleased with the fast delivery service, stating that orders arrive on time or even earlier than expected. However, some reviewers were not happy with return options and sizing consistency. Some people noted that returning items can incur extra shipping charges and that certain products did not fit properly. A few buyers also experienced issues with items being out of stock or sizing that felt too small for protective gear.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, expressing great satisfaction with the... See more

Quality

Consumers find quality to be a point of immense satisfaction, frequently praising the durable materials,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and exceptionally fast... See more

Order

People report positive experiences with order, highlighting the very fast delivery, smooth tracking, and an... See more

Service

Clients share satisfaction regarding the service, frequently highlighting excellent speed, outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with my Donnie Riding Hoodie Jacket. The price-to-quality ratio looks excellent and the jacket feels really well made. Delivery was also a nice surprise, it arrived 2 days earlier... See more

Company replied

Rated 5 out of 5 stars

Ordered a few items from Horsefeathers during their summer sale and received everything today. The quality is pretty solid, and I'm looking forward to trying the equipment out on the slopes this sea... See more

Company replied

Rated 5 out of 5 stars

I am a big Horsefeathers fan, because it is a Czech brand and all their stuff is made in Europe, which is something I value. I love the clothes because it fits great, their sizing is consistent s... See more

Company replied

Rated 5 out of 5 stars

The item was not delivered. It has gone to a different city. The tracking page says that it was unable to deliver. Finally, after some research and calls I received my package. This is my first shopp... See more

Company replied


Company details

  1. Outerwear Store
  2. also in
  3. Clothing Store
  4. Clothing Wholesaler
  5. Men's Clothing Store
  6. Snowboard Shop
  7. Youth Clothing Store

Written by the company

Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,101)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Great materials

Great materials, quick delivery to Romania.
Colors as on website

April 14, 2026
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Reply from Horsefeathers

Thank you for your great review! We’re really happy to hear that you’re satisfied with the materials, delivery, and that the colors matched what you saw on the website.

Enjoy your new gear and thanks for your support! ❤

Rated 1 out of 5 stars

Negative experienec…

Honestly the worst e-shop I ever showed at, sizes do no match generally S,M,L,XL, you have to pay for your one return, it takes 2 weeks to get the return back, and they manipulate reviews positive reviews are published negative erased.

April 20, 2026
Unprompted review
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Reply from Horsefeathers

Thank you for your feedback.

We’re sorry to hear the sizing didn’t work out for you - unfortunately, that can sometimes happen. I can see your exchange request was submitted on April 22, and it is being processed now, with shipment scheduled for today or tomorrow, so it’s definitely not a 2 weeks delay.

Regarding reviews, we’d like to clarify that we do not delete or manipulate them. Your review on Heuréka has been published, and we responded to it there just as we are responding to you here.

Information about return and exchange shipping costs is also clearly stated on our website.

Thank you for taking the time to share your experience - we appreciate all feedback, even when it’s negative.

Rated 5 out of 5 stars

Company nice

Company nice, I have few snowboard jackets from you guys and it's the first time I'm ordering but the bike jacket is a bit low quality to be honest, I ordered something similar from AliExpress and had same material

April 18, 2026
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Reply from Horsefeathers

Thanks a lot for your honest feedback and for sticking with us - we really appreciate that you already have several snowboard jackets from us.

We’re sorry to hear that the bike jacket didn’t fully meet your expectations. We always aim to balance performance, durability and price, but we understand that this piece may not have felt up to the standard you expected, especially in comparison to your previous experience.

Your feedback is really valuable to us and we’ll definitely pass it on to our product team for review.

Thanks again for taking the time to share your thoughts and for being part of our community.

Rated 5 out of 5 stars

Very good quality and design

Very good quality and design. Good delivery.

April 9, 2026
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Reply from Horsefeathers

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the quality, design, and delivery. Your feedback means a lot to us.

We hope you’ll enjoy your purchase, and we look forward to welcoming you back again soon! 💜

Rated 5 out of 5 stars

Fast shipping

Fast shipping, awesome product

April 14, 2026
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Reply from Horsefeathers

Thank you for your great feedback! We’re really glad to hear you’re happy with the fast shipping and the product. We look forward to serving you again! ♥

Rated 4 out of 5 stars

I received very fast my waterproof bike…

I received very fast my waterproof bike shirt, thank you! It has perfekt quality, and the sizing is fully according to the expected. The only thing, what would be good to implement in the future models is a closeable ventilation possibility to the two sides, under the arm. (net with zipp?) Similarly to some rain jackets. Perhaps some small hidden pockets would be also good to place a phone, or slice of chockolate.
Thanks again!

April 8, 2026
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Reply from Horsefeathers

Thank you so much for your detailed review! We’re really glad to hear the delivery was fast and that you’re happy with the quality and sizing of your waterproof bike shirt.

We also truly appreciate your suggestions - the idea of closable ventilation under the arms and additional hidden pockets is very valuable feedback. We’ll be happy to share this with our product team as inspiration for future improvements.

Thanks again for taking the time to share your experience, and we hope the shirt serves you well on many rides! 🚴‍♂️🤘💚

Rated 5 out of 5 stars

Everything is perfect

Everything is perfect

April 7, 2026
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Reply from Horsefeathers

Thank you so much for your feedback, we really appreciate your interest in our Horsefeathers brand. 💛

Rated 5 out of 5 stars

All ok

Everything ok

March 31, 2026
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Reply from Horsefeathers

Thank you for your feedback, we really appreciate it ♥

Rated 5 out of 5 stars

Good quality, fair price

Good quality at a fair price, friendly communication

March 19, 2026
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Reply from Horsefeathers

Thank you so much for your kind words! 😊

We’re really happy to hear that you’re satisfied with the quality, pricing, and our communication. Your feedback means a lot to us! ♥

Rated 5 out of 5 stars

Great products

Great products, high quality. I brought socks, underwear and a neck-warmer. They are very comfy and they look nice. I fully recommend.

March 31, 2026
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Reply from Horsefeathers

Thank you so much for your kind words and recommendation! We’re really happy to hear that you’re enjoying the socks, underwear, and neck-warmer! Thank you for your interest in our Horsefeathers brand. 💜

Rated 5 out of 5 stars

Good quality and fast shipping

Super quick shipping, quality matches and he price. The size chart is accurate.

Bought a hoodie and bike shirt and they are very good.

March 30, 2026
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Reply from Horsefeathers

Thank you for your wonderful feedback! We’re thrilled to hear that the hoodie and bike shirt fit well and met your expectations. It’s great to know the size chart and quality worked out perfectly.
Thank you for your interest in our Horsefeathers brand, we appreciate it. 💜

Rated 5 out of 5 stars

The snowboard outfit

The snowboard pants and jacket are absolutely fantastic — super comfortable and perfect for long days on the slopes. The customer service is truly outstanding, and I couldn’t be happier with the experience. I highly recommend both the products and the team behind them!

March 4, 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review! 💚

We’re thrilled to hear that you’re enjoying your snowboard pants and jacket and that they’re keeping you comfortable during long days on the slopes. It also means a lot to us that you had a great experience with our customer service. 💜

Your recommendation truly motivates our whole team - thank you for your support, and we hope you’ll continue to enjoy your gear all season long!💛

Rated 5 out of 5 stars

Overall good

Very fast delivery, good product, looks and feels even better than advertised

March 21, 2026
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Reply from Horsefeathers

Thank you for your great review!

We’re delighted to hear that you’re happy with the fast delivery and that the product exceeded your expectations in both look and feel. Your feedback truly means a lot to us, and we hope to welcome you back again soon! 💜

Rated 5 out of 5 stars

Top products

Top products, fits well and quick delivery to Germany. Already got 2 pants from you guys and they are great

March 8, 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review!

We’re really happy to hear that you’re satisfied with the fit, our products, and the delivery speed to Germany. It’s especially great to know you’ve already purchased two pairs of pants and that you like them both - that truly means a lot to us!

We truly appreciate your support and look forward to your next order. 🧡

Rated 4 out of 5 stars

Very easy to order

Very easy to order. I was expecting a quicker delivery, but I assume it's because of the courier, not the seller. Overall very happy with my order.

March 7, 2026
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Reply from Horsefeathers

Thank you for your review 😊

We’re really glad to hear that you found the ordering process easy and that you’re happy with your purchase!

We’re sorry the delivery took a bit longer than expected -sometimes delays can happen on the courier’s side, but we’re always working to make the whole experience as smooth as possible.

Thanks again for your feedback and for your interest in our Horsefeathers brand. 💜

Rated 5 out of 5 stars

Fast delivery

the best ratio of quality and price

March 9, 2026
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review!

We’re really glad to hear you were happy with the fast delivery and found our products to offer a great quality-to-price ratio. We truly appreciate your feedback and your interest in our Horsefeathers brand. 💙🏂

Rated 5 out of 5 stars

Delivery was fast and the products well…

Delivery was fast and the products well packaged. Tracking the order was easy and reliable. Time will tell about their quality. So far so good!!!

March 9, 2026
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Reply from Horsefeathers

Thank you for your feedback!

We’re glad to hear that your order arrived quickly and that everything was well packaged. It’s also great to know the tracking process was smooth and reliable.

We hope the products will continue to meet your expectations over time. So far so good sounds like a great start! Thank you for your interest in our Horsefeathers brand. 💜

Rated 5 out of 5 stars

Very high quality jacket! Very beautiful design!!

Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!!
The costumer service is very efficient, delivered on time Very good experience buying Horsefeathers!! Greetings from Italy🇮🇹

March 16, 2026
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Reply from Horsefeathers

Thank you so much for your amazing review!

We’re really happy to hear that you love the quality, design, and colors of the jacket - that means a lot to us. It’s also great to know that you had a smooth experience with our customer service and delivery.

Enjoy your new jacket, and greetings back to Italy! 💚

Rated 5 out of 5 stars

Fast delivery and great quality

Product was as described and the quality is excellent. Delivery was fast and I would shop there again.

March 8, 2026
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Reply from Horsefeathers

Thank you for your great review! 😊 We're happy to hear that you’re satisfied with the quality of the product and that the delivery was fast. It means a lot to us that everything met your expectations.

We’ll be happy to see you shopping with us again in the future! Thank you for your interest in our Horsefeathers brand. 🧡

Rated 5 out of 5 stars

Fast delivery

March 7, 2026
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review! 😊 We're glad to hear that your order arrived quickly. We hope you enjoy your purchase, and we’ll be happy to help if you ever need anything in the future.

Thank you for your interest in our Horsefeathers brand. 🧡

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