Horsefeathers Reviews 1,020

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, durability, and comfort. Many people are also very satisfied with the efficient and fast delivery service, often receiving their orders earlier than expected. The overall service is frequently highlighted as outstanding, with a smooth ordering process and clear communication. However, some people were dissatisfied with the return policy, specifically the additional cost for sending back packages, which they found unusual compared to other companies. A few customers also experienced issues with sizing accuracy, leading to the need for returns or exchanges. Additionally, some reviewers mentioned that certain products, like insulated shirts, appeared warmer in photos than in reality, and a small number of orders faced delays in delivery.

What people talk about most

Product

People report positive experiences with product, often highlighting the great materials, high quality, and... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order. Many customers praise the easy and quick ordering process, with... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the quality, speed, and reliability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more

Company replied

Rated 5 out of 5 stars

Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more

Company replied

Rated 5 out of 5 stars

Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more

Company replied

Rated 5 out of 5 stars

I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more

Company replied


Company details

  1. Outerwear Store
  2. Clothing Store
  3. Clothing Wholesaler
  4. Men's Clothing Store
  5. Snowboard Shop
  6. Youth Clothing Store

Written by the company

Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Well design and quick shipped

Well design and quick shipped

December 17, 2025
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review!
We’re glad to hear that you’re happy with the design and that your order arrived quickly. Thank you for your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Perfect customer care and very clear…

Perfect customer care and very clear and straightforward communication. A pleasure to shop at horsefeathers.eu :) and proud of them as they are from Europe!

December 21, 2025
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Reply from Horsefeathers

Thank you so much for your wonderful review!
We’re really happy to hear that you appreciated our customer care and clear communication. Your support truly means a lot to us - and we’re proud to be a European brand too!
Thank you for your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Happy Customer

Bought a Pearl Jacket, Fink Pants, Idol Belt. Fast delivery, Size is on the bigger side but fine (i like it a bit baggy), perfectly sewed. Can't wait to jump into the snow!
Happy new Year from Switzerland

December 23, 2025
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Reply from Horsefeathers

Thank you so much for the awesome review! ❄️
We’re thrilled to hear you’re happy with the Pearl Jacket, Fink Pants, and Idol Belt - and that the fit works perfectly for that baggy style 👌 Love that.

Wishing you an amazing season in the snow, and a Happy New Year to you in Switzerland! 🏂
Hope the gear treats you well out there!

Rated 5 out of 5 stars

My order arrived very soon

My order arrived very soon! The product is really beautiful and of really good quality!

December 16, 2025
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Reply from Horsefeathers

Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly and that you’re satisfied with the quality and design of the product. We truly appreciate your support. ♡

Rated 5 out of 5 stars

Very good quality products

Very good quality products! Fast delivery!

December 12, 2025
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Reply from Horsefeathers

Thank you so much for your feedback! We’re glad you loved the quality of our products and the fast delivery. Thank you for your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Love horsefeathers

Found this company by luck and I couldn't befeel happier for giving them a shot. Love their products and their customer support! Will keep buying from them!

November 29, 2025
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Reply from Horsefeathers

Thank you so much for your amazing feedback! We’re thrilled to hear that you’re happy with our products and customer support. ♥

We can’t wait to see you back again for your next purchase! ♥

Rated 5 out of 5 stars

We will come back.

Quick delivery on time. Good price offer, good quality. Thanks!

December 13, 2025
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Reply from Horsefeathers

Thank you so much for your feedback! We’re happy to hear that you’re satisfied with the delivery, price, and quality. 😊

Thank you also for your interest in our Horsefeathers brand, we appreciate it. ♥

Rated 5 out of 5 stars

Fast delivery.

December 17, 2025
Horsefeathers logo

Reply from Horsefeathers

Thank you for your feedback and your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication, and great outfit

December 12, 2025
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Reply from Horsefeathers

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the delivery and your new outfit. 😊

We hope you enjoy it and look forward to seeing you again soon!

Rated 5 out of 5 stars

Great Online Service

Great online service from ordering to final delivery...

December 10, 2025
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Reply from Horsefeathers

Thank you for your kind feedback! We’re delighted to hear that you were happy with our online service from ordering all the way to delivery. We truly appreciate your support and your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Great Shopping...super products and…

Great Shopping...super products and support!

December 15, 2025
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Reply from Horsefeathers

Thank you for the great review! We’re happy to hear you enjoyed shopping with us and that you’re satisfied with our products and support. We truly appreciate your feedback and your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Love it!

I am really happy with my order - got new base layer, jacket and pants. Size it spot on. I can't wait to try out the new gear on the slopes!

December 8, 2025
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Reply from Horsefeathers

Thank you so much for your great review! We’re thrilled to hear that everything fits perfectly and that you’re happy with your new base layer, jacket, and pants. Enjoy testing out your new gear on the slopes, and we wish you an amazing time riding! ♥♥

Rated 4 out of 5 stars

Super good material and very…

Super good material and very comfortable. Shipping was a bit of a hassle and I wish there was a disclaimer about the tariffs but overall it was fine.

December 9, 2025
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Reply from Horsefeathers

Thank you for your review! We’re really happy to hear that you’re satisfied with the material quality and comfort of the product. At the same time, we appreciate your feedback regarding shipping and tariffs - we understand this can be inconvenient, and your comment helps us improve how we communicate this information in the future. We’re glad that overall your experience was positive and hope to serve you again soon! ♥

Rated 5 out of 5 stars

I am highly satisfied....

I am highly satisfied with my recent Horsefeathers purchase; the website facilitated an efficient product selection process, and the delivery was exceptionally prompt.

November 7, 2025
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Reply from Horsefeathers

Thank you for your kind feedback! We’re delighted to hear that you were highly satisfied with your purchase. It’s great to know that you found our website easy to use and that the delivery met your expectations. Thank you ofr your interest in our Horsefeathers brand, we really appreciate it. ♥

Rated 5 out of 5 stars

Ultra fast delivery

December 11, 2025
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Reply from Horsefeathers

Thank you for your feedback, we’re glad you were happy with the ultra-fast delivery. Thank you for your interest in our Horsefeathers brand. ♥

Rated 5 out of 5 stars

Excellent service and very easy…

Excellent service and very easy ordering process. My order arrived quickly and exactly as expected. Highly recommended!⭐️⭐️⭐️⭐️⭐️

December 6, 2025
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Reply from Horsefeathers

Thank you very much for your wonderful review! ♥
We’re delighted to hear that you found the ordering process easy and that your order arrived quickly and exactly as expected. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for your interest in our Horsefeathers. ♥

Rated 5 out of 5 stars

Love it!

Fast delivery, great quality pants and awesome price for awesome stickers!

December 10, 2025
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Reply from Horsefeathers

Thank you so much for your wonderful feedback! ♥
We’re thrilled to hear you loved the fast delivery, the quality of the pants, and of course the stickers. Thank you for your interest in our Horsefeathers brand.♥

Rated 5 out of 5 stars

Very friendly and responsive staff

Very friendly and responsive staff! Nice quality items. Good fit!

December 4, 2025
Horsefeathers logo

Reply from Horsefeathers

Thank you so much for your kind review! We’re really happy to hear that you had a great experience with our team and that you’re satisfied with the quality and fit of our items. Your feedback truly means a lot to us. We hope to see you again soon! ♥

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