The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more
Company replied
Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more
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I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more
Company replied
Company details
- Outerwear Store
- Clothing Store
- Clothing Wholesaler
- Men's Clothing Store
- Snowboard Shop
- Youth Clothing Store
Written by the company
Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers
Contact info
Slovanska alej 1960/24, 32600, Pilsen, Czech Republic
- +420 739 593 735
- info@horsefeathers.eu
- horsefeathers.eu
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horsefeathers
Thank you for your kind feedback and for your interest in our Horsefeathers brand. ♥
Reply from Horsefeathers
Thank you for your great review!
We’re glad you like our products and that the delivery was fast. Thank you for your interest in our Horsefeathers brand ♥
Very friendly communication.
December 6, 2025
Reply from Horsefeathers
Thank you for your kind feedback and for your interest in our Horsefeathers brand. ♥
Great delivery
The delivery guy couldn't reach me, but later we dealt he'll bring the parcel the next day. Thanks for that!
November 27, 2025
Reply from Horsefeathers
Thank you very much for your review! ♥
We’re happy to hear that everything was successfully arranged and that the delivery worked out the next day. We appreciate your understanding and kind feedback.
Amazing service
Amazing service. Ordered from Australia on a Friday, received my stuff on Wednesday! Found the chat window most useful. Joined the Horsefeathers family and got a discount. Very happy with the quality of the goods too. Bought gloves and goggles.
December 4, 2025
Reply from Horsefeathers
Thank you so much for your amazing review! ❤️
We're thrilled to hear that your order made it to Australia so quickly and that our chat support was helpful. Welcome to the Horsefeathers family - glad you could make use of the discount as well!
Enjoy your new gloves and goggles to the fullest. If you ever need anything, we're here for you. 🏂
PERFECT
The entire process was outstanding — incredible efficiency, excellent customer service, and overall an impeccably professional company.
November 28, 2025
Reply from Horsefeathers
Thank you so much for your wonderful review! ♡
We’re thrilled to hear that you found the entire process smooth and that our efficiency and customer service met your expectations.
Your kind words truly mean a lot to us, and we look forward to serving you again in the future! ♡
I have been wearing Horsefeathers…
I have been wearing Horsefeathers clothing since the early 2000’s. Bought in Surfmania shop, Zagreb/Croatia. Very good quality and awesome design. One of my favorite brands
December 3, 2025
Reply from Horsefeathers
Thank you so much for your amazing review! It means a lot to hear that you’ve been wearing Horsefeathers since the early 2000s.
We’re really happy that you still enjoy the quality and design of our products. Hearing that we’re one of your favorite brands truly makes our day. Thanks for all the years of support - we appreciate it more than you know! ♥
Tomas koudela
December 3, 2025
Reply from Horsefeathers
Thank you for your 5 stars feedback, we really appreciate it. ♥
The materials and colours are greate
The materials and colours are greate. I bought the pair of termal layer for my sister and the size was perfect. I would deffinitely recommend it!
November 28, 2025
Reply from Horsefeathers
Thank you so much for your lovely review! We're really happy to hear that you liked the materials and colours, and that the thermal layer fit your sister perfectly. Thank you for your interest in our Horsefeathers brand. ♥
Great product
Great product. Awesome brand. Great communication and customer service! Thank you!
December 3, 2025
Reply from Horsefeathers
Thank you so much for this amazing review! We’re really happy that you love the product and our brand, and it means a lot to hear that you had a great experience with our communication and customer service.
If you ever need anything at all, just let us know - we’re always happy to help!
Thanks again, you made our day! ♥
I love Horsefeathers
Top notch quality products for a fair price! Very fast delivery, outstanding overall service. Highly recommendable.
November 27, 2025
Reply from Horsefeathers
Thank you so much for your wonderful review! We're thrilled to hear that you love Horsefeathers and that our products, pricing, delivery, and service met your expectations.
Your recommendation truly means a lot to us. ♥ ♥
Fast delivery
Fast delivery, the only downside is the additional cost for sending back packages. Every other cloth related company has return Labels free of Charge, if the order does not fit or something is not like ordered.
November 27, 2025
Reply from Horsefeathers
Thank you very much for your feedback. We’re glad to hear that you were satisfied with the fast delivery.
Regarding the return costs, we understand your concern. Our current policy does not include free return labels, but we continuously review our processes and appreciate your input - feedback like yours helps us improve our service.
Thank you again for taking the time to share your experience. ♥
Good black friday deal
November 29, 2025
Reply from Horsefeathers
Thank you for your review!
We’re glad to hear you found a great Black Friday deal and hope you enjoy your purchase. If you ever need anything, we’re here to help! :)
Reply from Horsefeathers
Thank you so much for your review!
We’re glad to hear you loved the fast shipping and our products. If you ever need anything, we’re here for you! 😊
Reply from Horsefeathers
Thank you so much for your lovely review!
I’m really happy to hear you had a great experience, and Adéla and I truly appreciate your kind words. 😊
If you ever need anything, we’re always here to help! ♥
Reply from Horsefeathers
We’re happy to hear everything went great and that your order arrived quickly. Thank you for your interest in our Horsefeathers brand. ♥
I didn't really like the dough…
I didn't really like the dough insulated shirt itself. It looked a lot warmer and more insulated in the photos but it's actually very very minimal. We'll see how well it performs as a top layer at least. The first layer combo I got is good and I like the graphic and comfort a lot but the logo is too in your face and a bit cheaply stamped on top. I'd just make it part of the graphic somehow idk. I'm afraid to wash it with that logo. It looks like it will crack.
November 27, 2025
Reply from Horsefeathers
Thank you for sharing your thoughts with us. We appreciate you taking the time to leave a review.
We’re confident in the performance of both the insulated shirt and the first-layer combo, as they’re designed to be lightweight but still functional and comfortable during activity. That said, we understand that expectations based on photos can vary, and we value hearing how the product feels to you in person.
We’re really glad you like the comfort and the graphic of the first layer. As for the logo, we’ll definitely keep your note in mind — feedback like yours helps us fine-tune the balance between design and branding. The print is made to handle regular wear and washing, but if you ever notice anything unusual, feel free to reach out and we’ll be happy to help.
The snowboard jacket is great
The snowboard jacket is great, thank you, the perfect size.
Marko
November 27, 2025
Reply from Horsefeathers
Thank you, Marko! We’re really glad to hear the snowboard jacket fits perfectly and that you’re happy with it. Enjoy the rides and thanks for choosing us! ♡
I ordered citadel jacket online
I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Burton jacket that lasted 10+ years, only time will tell with this one but all the seams look precise and strong so i expect at least 5 years. Important factor is that the price is much lower compared to some other well known brands.
November 25, 2025
Reply from Horsefeathers
Thank you so much for your wonderful review!
We’re really happy to hear that your order arrived quickly and that you’re enjoying it so far. It’s great to know the design, warmth, and overall feel are meeting your expectations. We put a lot of care into the craftsmanship, so your feedback about the seams and build quality truly means a lot.
We hope the jacket serves you well for many years to come, and we’re glad you found the price-to-quality ratio satisfying. If you ever need anything or have questions down the road, we’re here for you.
Thanks again for choosing us - and greetings to Croatia! ♥
Professional
I received the back pack without any problem and the communication with the company was great.
October 20, 2025
Reply from Horsefeathers
Thank you very much for your positive review! We’re delighted to hear that your backpack arrived without any issues and that you were satisfied with our communication. We truly appreciate your trust and look forward to serving you again. ♥
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