We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We travelled up from Brighton to look at a Suzuki jimny advertised at Horsepower. From the start our sales person was great, dealt with all our questions and queries. We decided to have it under se... See more
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Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and b... See more
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Looking for a car and come across horsepower motors very glad I did . Very good choice of cars and Danny who I dealt with was extremely helpfull with my purchase I chose he sorted things out for me an... See more
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Company details
Contact info
Unit 1 Sovereign Way, TN91RH, Tonbridge, United Kingdom
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and a friendly team…
Excellent service and a friendly team who go out of their way to help. Also very reasonably priced . Have recommended them to many people.
February 4, 2026
Unprompted review
Reply from Horsepower Motor Centre
Hi David,
Thank you for the lovely feedback. We are pleased to hear you found the service excellent and the team friendly and helpful. It also means a lot that you feel our pricing is fair and that you have recommended us to others.
We really appreciate your support.
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Thank you for your review Hassan,
We are pleased to hear you found the team friendly and that the process of buying your car was made easy for you. That is always what we aim for.
We appreciate you choosing Horsepower.
From all the team @ Horsepower 😊
Fantastic customer service
Fantastic customer service. Jason was the guy we were dealing with and he went above and beyond. A lovely guy all round.
February 9, 2026
Reply from Horsepower Motor Centre
Hi Rebecca,
Thank you for the wonderful feedback. We are really pleased to hear you received fantastic customer service and that Jason went above and beyond for you. He will be glad to know his efforts were appreciated.
Thank you again for choosing us.
From all the team @ Horsepower 😊
Great service from start to finish
Great service from start to finish. Friendly, helpful guy on reception. Kept me informed throughout my car’s service and MOT. Reasonable cost
February 9, 2026
Reply from Horsepower Motor Centre
Hello Mr Butler,
Thank you for your review. We are pleased to hear you received great service from start to finish and that the team kept you informed throughout your service and MOT. It is also good to know you found the costs reasonable.
We appreciate you taking the time to share your experience.
From all the team @ Horsepower 😊
The staff were very polite
The staff were very polite, friendly, respectful and professional. My car was repaired professionally and I am totally satisfied with the work carried out. I will definitely recommend them to my friends.
February 9, 2026
Reply from Horsepower Motor Centre
Hi Habib,
Thank you for the kind review. We are pleased to hear you found the team polite, friendly and professional, and that you were fully satisfied with the repair work carried out on your car. That is exactly the standard we aim to deliver.
We really appreciate you recommending us to your friends.
From all the team @ Horsepower 😊
MOT & SERVICE
I've been taking my cars to this super friendly and efficient garage for over 20years, and would highly recommend to everyone...
February 3, 2026
Reply from Horsepower Motor Centre
Hello Kim,
Thank you so much for your continued loyalty over the past 20 years. That really does mean a lot to us. We are pleased to hear you still find the team friendly and efficient and that you would happily recommend us to others.
We truly appreciate your long standing support.
From all the team @ Horsepower 😊
I'll be back
Easy to book Major service and MOT via Book My Garage, very competitively priced, no need to pay in advance, amicable, friendly and helpful staff. Good communication Horsepower enjoy a positive reputation for quality service in Tonbridge.
February 6, 2026
Unprompted review
Reply from Horsepower Motor Centre
Hi Christopher,
Thank you for the detailed review. We are pleased to hear the booking process was straightforward and that you found the pricing competitive with no need to pay in advance. It is also great to know the team were friendly and helpful, and that communication met your expectations.
We appreciate your comments about our reputation locally and look forward to seeing you again.
From all the team @ Horsepower 😊
the stayf were so friendly helped me…
the staff were so friendly helped me and advised me with no pressure to buy bought a great car
February 2, 2026
Reply from Horsepower Motor Centre
Hi Jean,
Thank you for your lovely feedback. We are really pleased to hear you found the team friendly and helpful, and that you felt there was no pressure while making your decision. It is great to know you are happy with your new car.
We appreciate you choosing Horsepower.
From all the team @ Horsepower 😊
Consistently outstanding serviceStaff…
Consistently outstanding serviceStaff are both supportive and amiableAn exceptional garage for families
January 25, 2026
Unprompted review
Reply from Horsepower Motor Centre
Thank you for the review Emily,
We really appreciate your kind feedback. It is great to hear you find the service consistently outstanding and the team supportive and approachable. Being a garage that families can trust is something we value highly.
Thank you again for taking the time to share your experience.
From all the team @ Horsepower 😊
Really Helpful
The gentleman we dealt with when buying our vehicle was extremely helpful,ours was a unique case with my partner being the other end of the country at the time we bought the car, they were very accomodating. When I picked the car up, being a newer driver I was a little nervous and unsure on the process, they explained everything and even helped me get the tax and insurance set up so I could get going. Great service, they really care about and look after their customers.
January 17, 2026
Reply from Horsepower Motor Centre
Hi Joe,
Thank you for taking the time to leave such a detailed review. We are really pleased to hear the team were able to accommodate your situation and make the process straightforward, especially with your partner being elsewhere. It is also great to know we could help put you at ease on collection and assist with the tax and insurance so you could drive away confidently.
We appreciate your kind words and are glad you felt well looked after.
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Thanks for your feedback Richard,
We are pleased to hear you found the process simple, efficient and helpful. We appreciate you taking the time to leave a review.
From all the team @ Horsepower 😊
Update....
This is following my last review, I felt it was very important to do this for the sake of other people buying a car from these crooks. And the response or rather lack of response was completely unacceptable.
And just to be clear the issues I have had with the vehicle are down to human error directly from the poor work done on the vehicle at horsepower, the car although old would of been amazing had these guys done there job correctly. I have no option but to sell the car (which I haven't paid for yet, I had to get a loan to get it.)
So after taking the car to the garage on Wednesday night the diagnostic was this.....
Where the gearbox bellhousing bolts were left loose (by horsepower), the starter motor hadn't meshed with the flywheel properly it had rounded the teeth of the starter and began burr the edges of the flywheel teeth, that's why the starting was so intermittent, had this completely gone the car would have had to be scraped. This cost a further £300 to repair.
I sent this all over to horsepower and received no response because they already know iv lost my consumer rights.
I have complex PTSD, Autism and ADHD, which made it harder to accept this injustice, and I told horsepower I was currently in a mentally health crisis and not to respond to my review with the nonsense iv read from their other negative reviews (they didn't even respect this and left a patronising response, with a smiley face which infuriated me if I'm honest), it's absolutely exasperated my current mental health issues and completely triggered me. And worse for me they couldn't even pick up the phone and just talk to me. Heartbroken, exhausted and lost all faith in the human race. Be very careful with these guys.
January 16, 2026
Unprompted review
Reply from Horsepower Motor Centre
Hi Charlotte, thank you for the update.
As outlined in our previous response, the Berlingo was an older (17yrs+), high mileage (140k) part-exchange clearance vehicle, sold without a warranty but with the option to purchase one, which was declined. We're sorry to hear you are experiencing further issues.
We do take all concerns about our workmanship seriously. However, as the vehicle had already been repaired by a third party before we were able to inspect it, we were unfortunately unable to independently verify the cause of the faults or accept liability for repairs carried out elsewhere. When the vehicle was returned to us for inspection, we provided a clear and thorough video with our technician's comments addressing each of the items raised, in the interest of full transparency. We have documented this throughout.
We remain happy to inspect the vehicle and provide a fair, competitive quotation for any outstanding work. Please don't hesitate to get in touch with us directly so we can review everything properly.
From all the team @ Horsepower 😊
Danny is very professional before and…
Danny is very professional before and after sales. Very transparent and simple to deal with. He made me loves Horsepower as I did not know about them before. Kudos!
January 12, 2026
Reply from Horsepower Motor Centre
Hello Akinola,
Thank you for the kind words. We are pleased to hear Danny looked after you both before and after the sale and that you found everything transparent and easy to deal with. It is great to know we made a positive first impression.
We really appreciate you choosing Horsepower and your feedback.
From all the team @ Horsepower 😊
Very good dealership
Looking for a car and come across horsepower motors very glad I did . Very good choice of cars and Danny who I dealt with was extremely helpfull with my purchase I chose he sorted things out for me and was very professional at what he does with great customer service . Even let me sit at his desk so I could do my car insurance . Well worth a visit .
January 9, 2026
Unprompted review
Reply from Horsepower Motor Centre
Hi Jamie,
Thank you for taking the time to leave such a positive review. We are really pleased you were glad you came across us and that you found a good choice of cars. It is great to hear Danny looked after you throughout the purchase and made everything easy and professional, even down to helping you sort your insurance.
Thanks again for the recommendation and enjoy your new car.
From all the team @ Horsepower 😊
Amazing all round
Amazing all round! From the MOT and service itself, too customer services and communications. Could not fault them. Honest, fair and genuinely nice good lads.
100% will be getting all my car/van needs here.
January 13, 2026
Reply from Horsepower Motor Centre
Hello Dan,
Thank you for the great feedback. We are really pleased to hear you were happy with the MOT, service, communication and customer service overall. It means a lot to be described as honest and fair, and we appreciate you trusting us with your vehicles.
We look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Good range of cars
Good range of cars
Very personal service. aware of my needs.
No problem when a car I purchased failed. Another car was exchanged.
Life would be easier for customers and staff if there was more space!
I will return when my motoring needs
Change
January 12, 2026
Reply from Horsepower Motor Centre
Hi Mike,
Thank you for taking the time to leave your feedback. We are pleased you found a good range of cars and that the service felt personal and tailored to your needs. We also appreciate you noting how the situation was handled when the first car did not work out and that an exchange was arranged.
Your comments about space are fair and noted, and we are glad to hear you would return in the future.
From all the team @ Horsepower 😊
Always a good selection of affordable…
Always a good selection of affordable vehicles to browde
January 8, 2026
Reply from Horsepower Motor Centre
Hi Mrs Harding,
Thank you for your feedback. We are glad you find we have a good selection of affordable vehicles to browse and we appreciate you taking the time to leave a review.
Thanks again for looking at what we have in stock 😊
Stop: Do not use this dealer
They sold me a broken car. When it first broke down, within weeks of purchase, we sent it back to the garage. They pretended to fix it but there was no full check of the car. It broke down again within days with the same problem. We asked to return it and receive a refund. At this point they lied and attempted to bully us into believing that we were not due a refund. If you are going to use this company know your consumer rights, you may well need them. You are due a refund if the car is faulty. Go elsewhere for your second hand car
September 25, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hello,
Thank you for leaving a review. We are concerned by what you have written, however we cannot identify your case from the information provided.
We are a used car retailer, typically selling vehicles that are 10–15 years old at a fraction of their original new price. While we carry out checks and address genuine faults properly, expectations must reflect the age, mileage, and value of the vehicle. Issues can and do arise on used cars, just as they sometimes do on new ones.
If you did purchase a vehicle from us and experienced a problem, please contact us directly with your registration and purchase details so we can review the matter fully. Without that information, it is not possible for us to verify the claims made.
For balance, as of November 2025, 87% of our Trustpilot reviews are rated Great or Excellent, reflecting the experience of the vast majority of our customers.
From all the team @ Horsepower 😊
2nd car bought from Danny
2nd car bought from Danny. Always deals with your questions and concerns. Very helpful dealing with collection and tax. great experience all round.My 1st car from Horsepower never let me down, really pleased with my purchase. Thank you again
November 27, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hello Max,
Thanks for coming back to us and for taking the time to leave such a kind review. We are really pleased to hear Danny looked after you again and made everything around the questions, collection and tax straightforward. It is also great to know your first car from us served you well and gave you the confidence to return.
Thank you for your continued support and enjoy your new car 😊
Danny was great all the way would…
Danny was great all the way would highly recommend. Thanks guys!
December 15, 2025
Reply from Horsepower Motor Centre
Hi Daniel,
Thank you for the great review. We’re really pleased Danny looked after you all the way through and that you’d highly recommend us. Much appreciated.
From all the team @ Horsepower 😊
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