Hortology Reviews 

1,262
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful, healthy plants and high-quality pots, noting that orders consistently arrive securely packaged, in perfect condition, and exactly match the online descriptions. People also appreciate the remarkably fast and efficient delivery service, alongside exceptionally smooth transactions and incredibly helpful customer support. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were delayed, incorrectly misdelivered to neighbors, or missing entirely. Additionally, some people mentioned receiving damaged plants with bruised or torn foliage or products that looked significantly different from the advertised website photos.

What people talk about most

Order

Clients share positive opinions on order, highlighting prompt service, fast deliveries, and well-packaged... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting helpful staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more

Rated 5 out of 5 stars

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more

Rated 5 out of 5 stars

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more

Rated 5 out of 5 stars

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more


Company details

  1. Store
  2. also in
  3. Decoration and Interior Design Store
  4. Garden Center
  5. Plant Display Store
  6. Pottery Store
  7. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,262)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The plant arrived in good condition

The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always been a bit wary of hortology , as consistently more expensive on line than others. The colour of plant was also disappointing , as it should be more red/yellow and was 75 per cent green , so couldn’t use in photo shoot I wanted it for

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Always steps up to the mark ...!

My order wa dealt with speeedily and the everything arrived well packaged and undamaged.
The plants themselves were all in excellent condition - but that it what I have come to expect as the norm from Hortology - and appear, now, to be thriving.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

My order arrived quickly & was well packaged. The courier left my parcel where instructed to do so, overall a very smooth experience. I had previously bought the product in a local garden centre but wasn't able to buy it in the quantities I needed so was very happy to find them on your website.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We’ve ordered plants and pots from hortology on two occasions. Both time we’ve been really pleased. Delivery was quick and plants have held up well. Would definitely order from them again in future

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

The pots I bought were of very good…

The pots I bought were of very good quality and surpassed my expectations. They arrived speedily and were extremely well packaged.

Indeed they were so good I ordered another couple. I have no hesitation in recommending this company as being super efficient & very reputable.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

I’m very impressed with my order. All plants looked exactly like the images on the website and arrived in excellent condition. They are very healthy and clearly high quality. They were also packaged very securely, so everything arrived safely.

Customer service was great as well. I was informed in advance about some damage to two pots and was offered the choice between a discount or alternative products, which I really appreciated.

Overall, a very positive experience. I would highly recommend and will definitely order again.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Modern and warm web site

Modern and warm web site. Easy to use with accurate photos of the plants.
Plants arrived safely packed and in excellent condition.
When the Hortology team needed to contact me. They did so promptly and politely. They included three photos of the plant pot they were enquiring about and allowed me to decide if I wanted it.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I found Hortology via google as I…

I found Hortology via google as I couldn't find a ceramic plant pot for my new African Fig plant.

Having had ceramic plant pots from another retailer which arrived in a paper bag and was broken, I was reassured when picking up the box from DPD that it was well packaged. A large box with packing, included a box with the pot with its own packing.

Will definitely order again as I've got hort points to spend!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed by this Company😍

Very impressed by this Company, they re being honest telling me the plant I wanted was not doing ok and they asked me if I wanted my money back or wait until the week after as they had more plants coming.. the Plant arrive and it was lovely and healthy. I will buy from u again ❤️thanks!!!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Polar ice grit

From order to delivery less than 24hrs! Absolutely fantastic service. Bought polar ice decorative grit and this was the best price to be found.

March 12, 2026
Unprompted review

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