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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and genuine care throughout the entire process. Many highlight the exceptional communication, noting that the team keeps them well-informed and makes the experience as stress-free as possible. The service provided is frequently described as outstanding, with people appreciating the efficiency and proactive approach in handling sales and purchases. Some people also felt that the company went above and beyond expectations, providing invaluable support and advice even in complicated situations. Reviewers were particularly impressed with the responsiveness and dedication of individual agents, who were always available to answer questions and resolve issues promptly.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers express high satisfaction with the service provided, consistently describing it as exceptional and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the clear, consistent, and frequent... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Chris was 10/10! Realistic, transparent and honest - he sold our house in 24 hours which in turn meant we were able to get the home we’d been dreaming about! Communicating was e... See more

Rated 5 out of 5 stars

We used Chris Goodwin recently to sell our house. He kept us in the loop and responded to messages quickly. We couldn’t be happier with the service provided and would highly recommend. We would not... See more

Rated 5 out of 5 stars

We had a fantastic experience with James and Zoe. James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care... See more

Rated 5 out of 5 stars

We purchased with Hortons Market Harborough.From start to finish Chris Goodwin went over and above to ensure everything went smooothly, His communication was excellent and we felt he made the whole... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Information provided by various external sources

Hortons are a modern day estate agency - providing buyers and sellers with their own personal estate agent throughout the process of moving home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

826 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Valuation

Jamie came to give us a valuation on our house in Oakham. He was very professional and extremely knowledgeable. We will certainly be using him when we put it on the market.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Jamie - detective and estate agent!

Jamie helped us move from our first house nearly 10 years ago and was seamless. He recently held our hand through a very complicated purchase, involving lots of detective work with title deeds and land registry plus juggling solicitors and clients in and out of the country. He made the process much clearer and was the neutral voice of reason in the middle of a complicated, time consuming but ultimately successful purchase dispite our solicitors being very sceptical about ever getting it sorted! Thanks for your help and number is saved if we are ever on the move again.... Hopefully not for a good while!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Jamie Tyler

​I've had the pleasure of working with Jamie a couple of times on the sale of my properties, and each time he's been absolutely brilliant. He is not only professional and knowledgeable but also genuinely cares about his clients. Jamie's communication is second to none, and he made the entire process feel effortless. I wouldn't hesitate to recommend him to anyone looking for a reliable and effective estate agent.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend

We recently completed on our house working with Chris. Throughout the whole process he was incredibly responsive with timely and helpful communication to help push it through! We are grateful for all his help and would have no hesitation in recommending him to others.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Hortons

We had a fantastic experience with James and Zoe.

James helped us sell our property incredibly quickly and guided us through securing our dream home — all with professionalism and genuine care. The initial sale was smooth and fast, thanks to James’ expertise and proactive approach.

Although the journey to completion had its slow moments, Zoe was brilliant during the sales progression. She kept us informed, chased up delays, and made sure everything stayed on track.

We highly recommend Hortons if you're looking for a team that truly delivers.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Nicole ⭐️⭐️⭐️⭐️⭐️

straight to the point - Nicole Is fantastic. When we decided to sell our first home we had numerous estate agents value the property, from the moment Nicole stepped through our front door she was knowledgeable, professional, friendly and most importantly, honest. She knew exactly what the market was doing and priced and advertised our house perfectly, it sold within a week! Throughout the sale she was always on hand to answer any silly questions I had and made the whole experience fantastic despite the stress selling can sometimes bring! I would recommend Nicole 1000%. If you want your house sold, Nicole will get the job done.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hortons were brilliant from the start…

Hortons were brilliant from the start of us buying our new home to the finish. Zoe is extremely professional very thorough..she was always on the other end of the phone either by text or calls.
I would have no hesitation in recommending or using
Hortons again. Thank you

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

If I could give Chris 10 stars...

If I could give Chris 10 stars - I would! From start to (very stressful finish!) Chris was nothing short of fantastic. Friendly, meticulous and a wonderful chap to deal with. A voice of reason at many points through the selling ( and buying - even though not with Hortons) process, there when things got very tricky on completion day and also fab, checking in after! Would whole-heartedly use Chris and recommend him to anyone, buying, selling or even after some advice. 10/10, thank you Chris! Jess and Raffy! x

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Chris handled my (what turned out to be a long and complicated ) sale. I was on my own, not living locally and selling my parents’ home with the emotions that raises . Chris provided support over and above what I could ever hope for or expected. His professionalism, expertise and personal control made me feel in safe hands and today we completed!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Hortons

James @ Hortons Banbury sold my house top bloke he knows what it takes to sell houses then Zoe in admin absolute superstar I used chocolate fire guard type conveyancer cheap as chips this is where Zoe came out top trumps if it were not for Zoe it wouldn’t have got over the line as early as it did

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Eliot dealt with the sale of my house, from first meeting him he was professional and friendly, happy to answer any questions I had and gave a realistic valuation of my property. His communication was great throughout, and he was happy to liaise with all parties for the sale and purchase to keep things moving along, and was always responsive to my messages. I would highly recommend Hortons

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We first met with Tom Sturton whilst viewing a house we were looking to buy. We were so impressed with the way he conducted the viewing that we decided to ask him to become our own Estate Agent. He was just great from the very start to the completion date. His communication is unbeatable and always available to answer questions. Highly recommended!

May 6, 2025
Rated 5 out of 5 stars

Chris provided an excellent service…

Chris provided an excellent service from start to finish and I would highly recommend him to anyone wanting to sell their property. His professionalism, regular communication and availability exceeded expectations… and he’s a nice guy too!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Nicole is a wonderful agent

Nicole is a wonderful agent, very responsive and communicated great. Nicole was professional but friendly and made selling our property a breeze compared to past experiences. Would highly recommend selling your property with this agent. Thank you so much!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Supported our move to Market Harborough

We had an excellent experience purchasing our new home in Market Harborough with the help of Chris at Hortons Estate Agents. From start to finish, Chris was proactive, professional, and incredibly supportive throughout the entire process.

He was always on top of things, ensuring everything moved along smoothly and efficiently. His dedication and persistence were invaluable in keeping the process on track, and he was always available to answer any questions or provide guidance when needed.

Buying a home can be stressful, but Chris made it as seamless as possible with his expertise and reassuring approach. We are so grateful for his hard work and highly recommend him and Hortons Estate Agents to anyone looking to buy or sell in Market Harborough.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Zoe Wedgbury it’s the most professional…

Zoe Wedgbury it’s the most professional estate agent i ever dealt with in my entire life, her services are high top notch level like no one else on her field , she kept me and solicitors updated every second of the process which it’s the most important aspect of purchasing a property , I'm really pleased with her service and level of communication .

You must be quite lucky to be served by her .
She it’s a STAR!!!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service.

Chris has been amazing. After initially listing with another agent, we decided to switch to Chris Goodwin at Hortons. Within a few weeks, we received multiple offers and successfully secured a sale above the asking price. Chris was always readily available to answer questions and provide valuable, honest advice.

Most importantly, Chris personally conducted all the viewings, ensuring each one was taken seriously. The photos and videos were well worth the investment, and the social media promotion was spot on.

We have recommended Chris and Hortons to everyone we know.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and reliable service

I recently had the pleasure of working with James and Zoe to sell my property, and I honestly couldn't be happier and satisfied with the experience.

They demonstrated exceptional market knowledge, providing accurate and insightful advice that helped us strategically market and price our property and have buyers offer accepted within a couple of days of marketing the property. Throughout the sale process, which ended up being lengthy but only due solicitors delays they maintained clear and consistent communication, keeping us informed every step of the way and chasing matters on almost a daily basis.

What stood out most was their willingness to go above and beyond from start to finish and commitment to achieving the best outcome. Both James and Zoe were proactive, efficient, and always available to answer questions or provide guidance.

I highly recommend Hortons to anyone looking to sell their property. Their professionalism, reliability, and client-focused approach make them a standout choice in the industry.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Both James and Zoe were the ultimate…

Both James and Zoe were the ultimate duo when selling my flat in Bodicote, kept things really simple and communication was always super speedy. They kept me updated at every progress point of the sale and just generally very personable, friendly people! Would recommend anyone to use Hortons to sell their homes!

March 21, 2025
Unprompted review

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