All work carried out as required. Vehicle ready for collection on time. Pleasant staff and surroundings. Just £££
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looked after superbly by Phil from initially viewing the car to picking the car up, unfortunately no further follow up to see how we were getting on with first electric car😔
Company replied
Horton have been caring for my Skodas for several years. Their assessments have always been thorough and honest. Service and parts always priced in advance - no unwelcome surprises at the end of the j... See more
Company replied
All went smoothly apart from they left the seat cover on and a sign hanging from the mirror!!!!!
Company replied
Company details
Written by the company
Dennis Horton & Son is a proud family-run business with decades of automotive expertise, proudly representing the quality, practicality and innovation of ŠKODA in Lincoln. As your local ŠKODA specialists, we offer a wide range of new and used ŠKODA vehicles, backed by honest advice, expert knowledge and a genuinely personal approach. From your first enquiry to driving away, our team is committed to making the experience simple, comfortable and stress-free. As an Authorised ŠKODA Retailer, we also provide manufacturer-approved servicing, maintenance and repairs, carried out by ŠKODA-trained technicians using genuine parts, giving you complete confidence at every stage of ownership. Let our family look after you – and help you find the ŠKODA that’s right for you.
Contact info
United Kingdom
- hortonskoda.co.uk
4.5
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good quality services polite and helpful
Good quality services polite and helpful
November 20, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Clive
Thank you for the great 5⭐ review. We are so happy to hear you were happy with the quality of our service and found the team polite and helpful, exactly the kind of experience we aim to deliver.
Thanks again and see you soon.
The Team at Horton Škoda 💚🚗
Impressive customer service overall
Impressive customer service overall. Phil was very knowledgeable, polite and attentive with no pressured sales chat. On collecting our Skoda all pre-requisits were done to a high spec and it looked like new. Happy customers!
October 14, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Wow, thank you so much for the amazing 5-star review! We’re over the moon to hear you had such a great experience with us. Phil will be thrilled to know his friendly, no-pressure approach made such a positive impression. It’s wonderful to hear your new Škoda looked like new when you collected it — that’s exactly what we aim for! Enjoy every mile in your new car, and don’t hesitate to pop in and say hello next time you’re passing.
Škoda Lincoln Team 🚗✨
Fails to respond to complaints
Fails to respond to complaints. Simply doesn't have the common courtesy to respond. Complaint to be escalated to FOS and reported to the FCA
April 14, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience and that your previous attempts to reach us haven’t been responded to, that’s absolutely not the level of service we aim to provide.
I’d really like the opportunity to look into this matter for you personally. If you could contact me directly with your full name, vehicle details, and preferred contact information, I’ll make sure your concerns are addressed promptly and thoroughly.
You can reach me at stephkeenan@dennishorton.co.uk , and I’ll come back to you directly once I have reviewed the issue.
Once again, I sincerely apologise for the lack of communication you’ve experienced and appreciate you bringing this to our attention.
No reply to question asked
Used web page link /contact-us to ask question about mud flaps for my Yeti and on both times left it a week no reply
August 26, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Graham.
I’m really sorry to hear that you didn’t receive a reply to your enquiries, that is not the level of service we want to provide. If you could kindly contact me directly at stephkeenan@dennishorton.co.uk with your vehicle details and your preferred contact details, I’ll investigate why you didn’t get a response. More importantly, I’ll make sure someone gets in touch with you directly with the information you need about the mud flaps for your Yeti.
Thank you for bringing this to our attention, and I hope we can put things right for you quickly. Regards, Steph
ŠKODA Horton
Keith, Alan and Paul have been amazing whilst buying my new car, highly recommend 😊
September 4, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Hi Rebecca. Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Keith, Alan, and Paul helped make your car-buying experience such a positive one. Your recommendation means a lot to us, and we hope you enjoy every mile in your new ŠKODA! 🚗✨
Best wishes, The Horton ŠKODA Team.
Exemplary Car Dealership
From ordering my new Kamiq in 2023 to the service I have had from them since, I have always found Horton Skoda to be professional, efficient and extremely accommodating.
Highly recommended!
August 21, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Paul, Thank you so much for taking the time to share your experience! We’re delighted to hear that from the moment you ordered your Kamiq right through to your ongoing service visits, you’ve found our team to be professional, efficient, and accommodating.
Your recommendation means a lot to us, and we truly appreciate your trust in Horton Skoda. We look forward to continuing to look after you and your Kamiq for many miles to come! All the best, the Horton Skoda Team
Horton Skoda Lincoln
Horton Skoda Lincoln - esp Jake. We had a car breakdown and it was a complicated fix. Jake's communication with us was first class throughout.
August 1, 2025
Unprompted review
Reply from Dennis Horton & Son - ŠKODA
Lisa, Thank you so much for your lovely feedback — and apologies for the slow reply! We’re really glad to hear that, even with a tricky repair, Jake was able to keep you well-informed and make the process as smooth as possible. I’ll be sure to pass your kind words on to him and the rest of the team — it’ll mean a lot.
We truly appreciate you taking the time to share your experience with Horton Skoda Lincoln, and we look forward to seeing you again in the future. The Team at Horton SKODA
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