Hoselink products are fussy but they last and once you understand how the hose needs to be massaged back into the holder they are good. They used to always provide good service. I have now waited 4... See more
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See what reviewers are saying
They have some great innovations and I can confidently recommend the hoses and connectors. All other accessories are overpriced and don't stack up against quality products from competitors. Ther... See more
The product is good. I bought a second reel on the strength of the first one but this time it has been delivered without the screws so I cannot assemble it. Although I called at 2pm on Monday I g... See more
A fantastic solution for backyard hose connections. The ingenious design outperforms anything else on the market. For those rare times you have issues with their products, contacting customer servic... See more
Company details
Information provided by various external sources
Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.
Contact info
1/108 Old Pittwater Rd, 2100, Brookvale, NSW, Australia
- 1300 900 617
- hello@hoselink.com.au
- hoselink.com.au
2.3
Poor
508 reviews
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks team Hoselink
Thanks team Hoselink
Arrived within 3 days, delivery by Australia Post, service is exceptional. I have been a customer since they started advertising on TV, when they found a fault they acknowledged it and sent the replacement fittings.
A great Aussie company to deal with. Thanks team Hoselink
August 12, 2017
Unprompted review
Reply from Hoselink
Dear Gerry. Thank you for you're review. Glad to hear you were satisfied with our service and hope you continue to enjoy you're Hoselink. Thanks The Hoselink Team.
Just love the jet attachment and car brush
Just love the jet attachment and car brush. Now my 7 year old and I wash the car together and its so much easier and quicker!
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Laura. Thank you for you're review. Great to hear you are enjoying you're new attachments and hope you can carry on washing the car with ease. Thanks The Hoselink Team.
Seen had on tv
Seen had on tv, thought why not try it. So glad i did. Wonderful nozzle, cannot complain, will be shopping again with Hose Link.
Thank you Hose Link
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Lynette. Thank you for you're review. Glad you are enjoying you're Hoselink purchase and hope you continue to do so. Thanks The Hoselink Team.
I bought 3 30 mtr hose link and am …
I bought 3 30 mtr hose link and am very pleased with them, I only have one concern, when I go to retract them they seem to stick and don't go into the reels so I spend some time trying to get the hose into the reel. I don't know what I am doing wrong but apart from that they look great and I am happy with them
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Lorraine,
Thank you for taking the time to write a review. It's great to hear that you're enjoying our products. Should you have any issues with your retraction please give us a call and our friendly customer service team would love to help you repair it. We want you to have the best experience possible. Again thanks for your review.
Hope you have a good day, The Hoselink Team
Hoselink is very easy to deal with
Hoselink is very easy to deal with. Could not have asked for better service...and the reel is fantastic!
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Silvia,
Thank you so much for taking the time to leave a review. It's great to hear that you had such a good experience. Our whole team here at hoselink work really hard to ensure you're happy and satisfied with your whole experience from purchase to use.
Have great day, The Hoselink Team.
Fantastic service and product!
The website made it easy for me to choose the product suitable for us, the ordering process and payment was easy and the product delivered within a week.
Fantastic service and product thank you!
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Jayne,
Thank you so much for taking the time to leave such a great review! We've always had a goal at making the website as user friendly as possible, so it's great to hear that you had such a good experience. Our warehouse work really hard to ensure all orders are dispatched as quickly as possible, therefore they will be happy to hear about your prompt delivery.
We hope you have a wonderful day, The Hoselink Team.
Went in store.
Went to the shop in Brookvale where they were really helpful. I needed the hose to attach to a pressure cleaner and was offered a fitting to try but they promised if it wasn't right bring it back no problem. Luckily it fit. Service and product knowledge was great. Worth checking out the store to see quality of the products before you buy. You won't be disappointed.
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Ben,
Thank you so much for taking the time to leave such a good review! We have always believed in providing good old fashioned customer service as the personal touch is missing from so many big companies these days. Thanks again for all your kind words.
Have a lovely day, The Hoselink Team
My first purchase prior to my recent …
My first purchase prior to my recent purchase was a hose reel and let me tell you, I couldnt ask for anything more 'perfect', due to this I also purchased more accessories from Hoselink when there was the sale. If you looking for quality and the best, purchase from Hoselink. I have subscribed and if there is anything else that will help, I will get it from Hoselink.
August 12, 2017
Unprompted review
Reply from Hoselink
Hi Carl,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Thanks for the review and have a lovely day!
Kind regards, The Hoselink Team
Quick delivery
Shopping online was easy and to my surprise it came the next day-even better!!
August 11, 2017
Unprompted review
Reply from Hoselink
Hi,
You would be surprised how often we hear that Wendy. Thank you for taking the time to leave us a review and happy hosing!
Kind regards, The Hoselink Team
Best Present Purchased!
I purchased the hoselink for my husband's birthday present. With intentions to replace the hose reel in our back garden, i had seen quite a few hoselinks in the community and i just thought it was a fad. But i decided to purchase one and see what the fuss was about.
As soon as we installed the hose, and we used it for the first time. I instantly knew what the fuss was about!
A hose thats so easy to reel out and in, the quality of the fittings are outstandable. Makes watering so easy that iam now happy to go out and do the evening watering.
We are also thinking about purchasing more hose links to replace all pre-existing hoses around our home.
August 11, 2017
Unprompted review
Reply from Hoselink
Hi Carly,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Thanks for the review and have a lovely day!
Kind regards, The Hoselink Team
Reply from Hoselink
Hi Karin,
Thank you for taking the time to leave us a review. It's great to hear the products are working well for you as we advise.
Kind regards, The Hoselink Team
Excellent service
Excellent service. Trust worthy product and company. Thanks guys
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Shelly,
Thank you for taking the time to leave us a review. We look forward to helping you out with all your watering needs in the future.
Kind regards, The Hoselink Team
Yes I would recommend this company and …
Yes I would recommend this company and product. Best buy I have ever made.
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Cheryl,
It’s great to hear you would happily recommend our products to your friends; we really appreciate you spreading the word. Thank you for taking the time to leave us a review Cheryl.
Kind regards, The Hoselink Team
I am please to say I have purchased a …
I am please to say I have purchased a premium quality product !! I love the easy use of the reel. Compact and precision hose reel
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Sue,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Thanks for the review and have a lovely day!
Kind regards, The Hoselink Team
Blown away
My experience with the hoselink team was beyond any expectations. I inherited a hoselink hose reel that turned out to be broken so I rang the hoselink team to find out how to troubleshoot and possibly repair it myself. It was outside of warranty substantially but the customer service representative was kind enough to replace the unit for me at no charge. Needless to say I was blown away.
Thanks again team.
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Matt,
It's so good to hear that you had such a good experience. Customer service is a very important part of our business, so it means a lot that your experience was up to your standards! Thanks for taking the time to write such nice words.
Kind Regards, The Hoselink Team
A grommit came out of the Hoselink …
A grommit came out of the Hoselink wand, my 88YO mother stopped using it and I found it in the shed on one of my visits. I rang Hoselink, they looked up the order number and found it was under warranty and the new wand arrived 2 days later. I have since brought products from Hoselink and the after sales service was fantastc, would thoroughly recommend.
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Steve. Sorry to hear you're mother had issues with her spray wand. Glad to hear our team could resolve the issue promptly and efficiency. Thanks The Hoselink Team.
Absolutely love our new Hoselink!
Absolutely love our new Hoselink!! Makes watering the garden a breeze, and so easy to pack away, no messy, tangled hoses!!
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Jasmine. Thank you for you're review. Glad to hear you are enjoying you're new Hoselink and making light work of you're garden. Thanks The Hoselink Team.
Lightning fast shipping of superior …
Lightning fast shipping of superior product. Just love Hoselink. Will be ordering more shortly.
August 10, 2017
Unprompted review
Reply from Hoselink
Hi Catherine, Thanks for you're review. We are delighted you are happy with with both the product and the fast shipping and look forward to you're orders soon. Thanks The Hoselink Team.
THANK GOODNESS !!!
Thanks goodness for this product ! After years of approaching my garden hose with extreme caution, even sneaking up on it wouldn't stop it from kinking.. bursting apart and my hose reel on wheels dragging along the path like a resistant pet not wanting to go for a walk ..I finally decided to end my hose woes .. AND I DEFINITELY HAVE !! The only disappointment is from my family knowing they will never see me tangled up , flapping about in the garden , drenched again ..lol..seriously though , the hoselink hose is all you are hoping for and more in every way from ordering to watering and they have gone above and beyond to think of every little thing to make it easy and great vaule ..even a template in the instruction manual for mounting your wall bracket ... being able to order extra brackets & fittings has allowed me to use it on mains and rain water in my back yard ..it looks so nice and is really easy to use ...as soon as you've read this make your choice from the website and just buy one ..you'll love it ! Thankyou for an honest reliable product ..
August 9, 2017
Unprompted review
Reply from Hoselink
Hi Denice,
WOW! Thanks you so much for taking the time to leave such an amazing review! Our company works hard to ensure that every customer find the process of ordering easy and also the experience after receiving the products enjoyable. It's so great to hear that our products have had such a great impact on your. We hope that this joy continues for a long time to come.
Kind Regards, The Hoselink Team
Delivery was fast and we LOVE our …
Delivery was fast and we LOVE our retractable hose reel. It's safely out of reach from our dogs and is a good quality hose. Very happy :)
August 9, 2017
Unprompted review
Reply from Hoselink
Hi Lauren,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Great to know that you beautiful hose reel won't get chowed by your dogs! Hope you enjoy the products as much as we do!
Kind Regards, The Hoselink Team
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