Hoselink products are fussy but they last and once you understand how the hose needs to be massaged back into the holder they are good. They used to always provide good service. I have now waited 4... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They have some great innovations and I can confidently recommend the hoses and connectors. All other accessories are overpriced and don't stack up against quality products from competitors. Ther... See more
The product is good. I bought a second reel on the strength of the first one but this time it has been delivered without the screws so I cannot assemble it. Although I called at 2pm on Monday I g... See more
A fantastic solution for backyard hose connections. The ingenious design outperforms anything else on the market. For those rare times you have issues with their products, contacting customer servic... See more
Company details
Information provided by various external sources
Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.
Contact info
1/108 Old Pittwater Rd, 2100, Brookvale, NSW, Australia
- 1300 900 617
- hello@hoselink.com.au
- hoselink.com.au
2.3
Poor
508 reviews
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hoselink
Hi Cathy,
Thank you so much for taking the time to leave us a review. We have always believed in providing good old fashioned customer service as the personal touch is missing from so many big companies these days!
Kind Regards, The Hoselink Team
I was so sick of getting wet from …
I was so sick of getting wet from leaking hoses or hoses popping off that we decided to get Hoselink retractable hoses. We purchased three of these at a recent garden show. I am so happy with them. It is a pleasure to go and water my vegie gardens again. I would highly recommend Hoselink to everyone.
August 9, 2017
Unprompted review
Reply from Hoselink
Hi Roxanne,
Thank you so much for the kind words! It's great to know you can see a noticeable difference between our products and those from our competitors. We have worked extremely hard to ensure all our products work as we advertise and live up to the high expectations we have set!
Kind Regards, The Hoselink Team
Extremely happy with my Hoselink …
Extremely happy with my Hoselink products. Would highly recommend to prospective purchasers.
August 9, 2017
Unprompted review
Reply from Hoselink
Hi Penny,
This is exactly what we love to hear! We work really hard to make sure that our products are up to customers standards. It's great to know you would recommend our product!
Kind Regards, The Hoselink Team
It's a great product
It's a great product. I do drag my hose a long way and around corners. It was easy to connect and has not leaked or failed yet nor do I think it ever will.
August 8, 2017
Unprompted review
Best hose products on the market
Best hose products on the market. The fittings are tight, strong and above all don't leak or burst and the garden fittings are amazing.
I intend on purchasing more fittings, including this available to ensure my dogs are watered as Hoselink is the only product I will trust for automatic watering fittings and fittings to flush the engine on my outboard.
Great products and great value. You not only save money as they will be the last fittings you ever buy, you save money and resources through no leaks.
August 8, 2017
Unprompted review
Great Service and Products
I got great service from person when inquiring in regards to hose connections, I made my purchase, and will be buying more in the future. Great product
August 7, 2017
Unprompted review
Reply from Hoselink
Hi Susan,
Thank you so much for leaving a review. Its great to hear that you're happy with our products. Hope they keep to bring you joy while you're gardening.
Kind Regards, The Hoselink Team
I am very happy with your products good …
I am very happy with your products good quality very robust. do the job well .. Thanks Billy.
August 6, 2017
Unprompted review
Reply from Hoselink
Hi Billy,
Thank you so much for taking the time to leave such a nice review! We're so glad that you're enjoying our products and that they are living up to your expectations.
Kind Regard, The Hoselink Team
Very happy with the product
Very happy with the product. Online ordering simple and the product was delivered on time.
August 6, 2017
Unprompted review
Reply from Hoselink
Hi Ted,
It's so great to hear that you had a good experience when ordering. We hope the products live up to your standards and you enjoy your gardening.
Kind Regards, The Hoselink Tam
Couldn't be easier
Products were easy to find on the website, clearly described with a picture to ensure you could see what you were ordering. The check out process was quick and simple. If anything, the only issue is the price, as a piece of moulded plastic for a wall reel holder shouldn't cost over $20.
Nevertheless, an experience I would recommend to others as when they see my hose, reel and products with no leaks, they love it.
August 6, 2017
Unprompted review
Reply from Hoselink
Hi Terry,
Thank you so much for taking the time to leave us a review. We work hard at making sure the website is user friendly and makes the process easy. It's great to hear that you would happily recommend us to others! Hope you have a great day!
Kind regards, The Hoselink Team
Great product & customer service
Great product & customer service - VERY satisfied with my purchase!
J Raun
August 5, 2017
Unprompted review
Reply from Hoselink
Hi Jens,
That is what we love to hear. We work very hard to ensure our customers are happy with our products. We have always believed in providing good old fashioned customer service as the personal touch is missing from so many big companies these days. Thanks for the kind words. Have a lovely day!
Kind regards, The Hoselink Team
OMG. I AM IN HEAVEN
I bought a cheaper version on line and within 3 months it was gushing with water. I then purchased a hoselink 30 mtr retractable hose. OMG I am in heaven with the hoselink hose reel. The difference is amazing. No feet getting wet, or hands and sleeves wet. It is really worth paying the difference to get the best. I wasted my money on the other brand. The service was fantastic and was delivered within 24 hours. How good is that!
Clasina - Woronora Heights Sydney
August 5, 2017
Unprompted review
Reply from Hoselink
Hi Clasina,
Sounds like you are now living the gardeners dream! We love hearing that our product live up to customers satisfaction!
Thank you for the review and happy hosing!
Kind regards, The Hoselink Team
It's all true.
It's all true, these really are the best hoses you can get. I've had the most expensive hoses /reels from Pope, Gardena, Holman, Nylex and Blackwoods. Hoselink is a better all round system.
August 5, 2017
Unprompted review
Reply from Hoselink
Hi Steven,
It's great to know you can see a noticeable difference between our products and those from our competitors. We have worked extremely hard to ensure all our products work as we advertise and live up to the high expectations we have set!
Kind regards, The Hoselink Team
Product was easy to order & quick …
Product was easy to order & quick delivery, have not connected product yet as the weather has not been good, would love Hoselink to have a demonstration video on how to attach the hose connectors to the hose, on their website.
August 4, 2017
Unprompted review
Reply from Hoselink
Hi Kirsti,
It's really nice to hear that our website is user friendly, we work really hard to ensure that is the case. We actually do provide a video on how to connect the hose end connector to the hose, just follow this link https://www.hoselink.com.au/buy/hose-end-connector/2420 .Once you've got it all connected you should be having the best gardening experience!
Kind regard, The Hoselink Team!
Great product
Great product, timely derlivery and the website was easy to Navigate. Would recommend hose link products to others
August 4, 2017
Unprompted review
Reply from Hoselink
Hi Jeffery,
It’s great to hear you would happily recommend our products to your friends; we really appreciate you spreading the word. Thank you for taking the time to leave us a review!
Kind regards, The Hoselink Team
Hoselink is our hero
After a tough few weeks where everything that could go wrong did go wrong, along came our Hoselink 20 metre hose. The kids now love washing the car on weekends and using the high-pressure attachment to clean the tyres and rims. After decades of buying inferior hoses that drove us crazy with kinks and poor fittings, we've finally seen the light. Thank you, Hoselink. You've made us very happy.
August 4, 2017
Unprompted review
Reply from Hoselink
Hi Lara,
It's great to know you can see a noticeable difference between our products and those from our competitors. We have worked extremely hard to ensure all our products work as we advertise and live up to the high expectations we have set! We're so glad that the whole family can join in the fun and enjoy all the products!
Kind regards, The Hoselink Team
After much procrastination we decided …
After much procrastination we decided too purchase two complete Hose Reel setups and consequently are very happy with the ease of online purchase, payment and communication.
They arrived well packed and very quickly.
The site is very user friendly.
Thank you very much
Regards
Greg n Judy
August 4, 2017
Unprompted review
Reply from Hoselink
Hi Greg,
Thank you so much for leaving a review. Its great to hear you're enjoying our products and they are working as advertised. Our warehouse try and ensure all products are packed well in hope there will be no casualties in transit! Glad you are impressed with the quality. We also ensure the website is easy to use for all customer so it's great to hear your feed back!
Kind Regards, The Hoselink Team
Brilliant ....I see my purchase as an investment.
Brilliant ... I see my purchase as an investment, also too very pleased with fast effective service with my order arriving within a few days of purchase, ease of installation & operation, meeting all expectation as advertised & more.
August 4, 2017
Unprompted review
Reply from Hoselink
Hi Steve,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have work extremely hard to ensure this is the case! Thanks for the review and have a lovely day!
Kind regards, The Hoselink Team!
Reply from Hoselink
Hi Oliver,
Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Thanks for the review and have a lovely day! Kind regards, The Hoselink Team
I just purchased my second Hoselink
I just purchased my second Hoselink. WOW, best hoses ever. Yes they are not cheap but the quality means they outlast any other hose I have ever tried.
I purchased the metal sprinkler, amazing quality and the "Arm" sprinkler and its just great.
I am a convert to Hoselink without a doubt.
August 3, 2017
Unprompted review
Reply from Hoselink
Hi Courtney,
Thanks for taking the time to leave us your feedback. It's fantastic to hear you are so pleased with your Hoselink purchases and will be continuing to convert over your garden to the Hoselink system.
Kind Regards, The Hoselink Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.