The cushion was delivered in good time. It helps greatly with my comfort,and tendency to develop pressure sores, as I now have to sit for long periods due to lack of mobility. It is quite easy to set... See more
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Review summary
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I ordered a frame to support bedclothes following a foot injury. It arrived promptly and fits the bill. However it lifted my duvet which is a double on a king size bed a bit too high and I decided i... See more
Ordering was fast and easy on their website, communication level was automated but very high - the time between Ordering and despatch was very fast and I had my product the next day with updates on d... See more
I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mail... See more
Company details
Written by the company
Hospital Beds And Care Home Beds From The UK's Destination For Hospital Beds. Full Range Of Hospital Beds, Community Beds, Care Home Beds, Ward Beds And Nursing Beds With Fast UK Delivery.
Contact info
United Kingdom
- hospitalbeds.co.uk
4.5
Excellent
193 reviews
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Happy with the air mattress
Happy with the air mattress, Delivery was very good and website was easy.
March 26, 2026
Happy
I am so happy with my wheelchair cushion! They also emailed me to let me know it was delayed which i really appreciated as it was a lot of money
I would absolutely order from them again
March 31, 2026
Unprompted review
Very comfortable
Little early to tell but very comfortable, no problems sleeping in them , very easy to fit if you can bend down!! Happy so far thank you.
March 20, 2026
pleasent sleep and comfort.
i have degenerative spinal and hip arthritis ..
This mattress is firm and not too soft, it is comfortable for me and moves with the bed very easily and maintains its shape, i do have a 2 in topper too but i don't really need it with this mattress .. i am very happy with it. There are no smells, it came in a thick plastic bag to keep it clean in transit and was delivered to my flat not left outside.
March 19, 2026
May use AI-assist with repliesRead more
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Unreliability
Firstly there was a hold up at your end so delivery was late even though it was paid for secondly the bed does not work as something is broken so it’s not fit for purpose we informed you of this weeks ago and sent a video but nothing as yet has been done about it so we are thinking we should get you to collect it and return our money
March 5, 2026
Reply from Hospital Beds
Good afternoon,
Thank you for your feedback, and please accept our apologies for the delay in both the delivery and the resolution regarding the bed.
We understand how important this equipment is for your father's care.
Our team has been working closely with the manufacturer to review the issue shown in your video, and we have now arranged a suitable resolution.
You should have received an email outlining the next steps. Please take a moment to review this, and do let us know if you have any questions or require any further assistance.
Once again, we apologise for the inconvenience caused and appreciate your understanding.
The wheelchair is strong and sturdy…
The wheelchair is strong and sturdy very good value
February 25, 2026
delivered on time
January 20, 2026
Excellent customer service.
Order received quickly. Turned out I needed to return the item which was no problem at all. Would have no hesitation in recommending this company.
January 27, 2026
Would use again
Competitive price, cushion just as expected, speedy delivery. Would definitely buy from Hospital Beds again.
January 24, 2026
Brilliant for converting your bed into…
Brilliant for converting your bed into a hospital style bed. Doesn't lose air and easy to install plus easy to use to lower and increase the height and support.
May 13, 2025
Prompt delivery of an excellent product.
I wasn't sure if the Alerta Bubble 2 mattress would be any good as the price was so low, relatively, but it's fantastic and probably the best 50-odd quid I've spent. The product is very well made and is really comfortable to lie on. The fact you can adjust the amount of air that is pumped into it to suit your weight is an excellent feature. I was starting to get a pressure sore on my tailbone but this disappeared as soon as I started using the product. My shoulders also feel less sore in the morning too. The Alerta Bubble 2 mattress has improved my sleep greatly. Delivery was prompt too. I would recommend this product and this company.
January 3, 2026
Beware of returns policy
Beware of returns policy. It is very difficult to return anything. And impossible on some items
January 7, 2026
Reply from Hospital Beds
Dear Anon,
Thank you for your feedback.
For clarity, I must note that we provided you with full returns authorisation and instructions on the very same day you contacted us.
Furthermore, allow me to point out that we are a transparent retailer and our returns policy is clearly outlined on our website.
While we accept returns on the vast majority of our range, certain items, such as those with hygiene-sensitive applications, are exempt from return once opened to ensure the safety of our medical-grade equipment for all users.
This is a standard and necessary practice within the healthcare industry.
Our team remains ready to process your return as soon as the item has arrived back to us in its original condition.
Kind regards,
Victor
Hospitalbeds.co.uk
My Wife is very happy with the…
My Wife is very happy with the wheelchair cushion, it is perfect.
January 1, 2026
Excellent experience
Excellent experience. Navigated to what I was looking for fleece on website. Vat free due to elderly. Competitive value. 5*
December 5, 2025
Lambs wool heel protection
The product is comfortable and seems to be doing the job it was designed for.
November 28, 2025
The wool bed pad has given me the most…
The wool bed pad has given me the most dreadful sore
October 28, 2025
Reply from Hospital Beds
Dear customer,
Thank you for taking the time to share your feedback regarding the Pressure Relief Bed Fleece you have recently purchased.
I am sorry to hear that the bed fleece has caused you discomfort and resulted in a sore.
As this item is classified as a medical hygiene product, we must adhere strictly to health and safety regulations, meaning that, unfortunately, the fleece is non-returnable once the packaging seal has been broken.
We would like to help you find a more suitable solution, and I would be grateful if you could please contact our dedicated Customer Care team at your earliest convenience, so we can discuss your specific pressure points and recommend alternative pressure fleeces that may better meet your requirements.
We look forward to hearing from you.
Kind regards,
Victor
hospitalbeds.co.uk
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