Hospital Beds Reviews 

194
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I ordered a riser recliner pressure relief cushion from Hospital beds , which covered the back, seat and leg area . It’s so thin when you sit on it that it gives no support although it states it’... See more

Company replied

Rated 5 out of 5 stars

I've already left a review ,but again Hospital Beds were very going, product very good...postal service horrendous, went all over the country virtually, before it went to my delivery office.

Rated 5 out of 5 stars

The cushion was delivered in good time. It helps greatly with my comfort,and tendency to develop pressure sores, as I now have to sit for long periods due to lack of mobility. It is quite easy to set... See more

Rated 5 out of 5 stars

I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mail... See more

Company details

  1. Events & Entertainment

Written by the company

Hospital Beds And Care Home Beds From The UK's Destination For Hospital Beds. Full Range Of Hospital Beds, Community Beds, Care Home Beds, Ward Beds And Nursing Beds With Fast UK Delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.4

All reviews

(194)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Product

Simple to choose and order items. Swift delivery.
Great product. I am very happy with all aspects of my interaction with this supplier.

October 22, 2025
Rated 3 out of 5 stars

Very efficient service and…

Very efficient service and installation, unfortunately the side rails were damaged upon receipt, still waiting for replacements as agreed with the installer.

October 15, 2025
Hospital Beds logo

Reply from Hospital Beds

Good afternoon,

Thank you for your feedback and your kind words.

I am very sorry that the side rails were damaged when you received them.

We are liaising with the installation company to arrange for the replacement rails to be delivered and installed as quickly as possible.

I am very sorry for any inconvenience this has caused you.

Thank you for your patience whilst we resolve this for you.

Kind regards,

Tony
Hospitalbeds.co.uk

Rated 1 out of 5 stars

If I could give a 0 star rating I…

If I could give a 0 star rating I would.
The bed was ordered 14 days ago and when we chased this, we were told that the delivery company would be in touch. A week goes by and still nothing. Same message on the phone today - need to wait. I asked what contact details they are using and it turns out there was an error in details put in on line (digit missing from phone number) and so the delivery company will not have been able to get in contact. The person on the phone seemed pleased that this is my fault and not helpful at all. Still no idea if the delivery company will phone me or when we will get the bed!

September 25, 2025
Unprompted review
Hospital Beds logo

Reply from Hospital Beds

Dear Jackie,

Thank you for your feedback.

I am very sorry that I could not reply sooner, but I asked for additional information via the Trustpilot contact system but I did not receive a reply.

I am very sorry for the delay with the delivery and installation of the bed you purchased.

If there are any inconsistencies with the contact details on an order, the installation company normally contacts us and we contact the customer to verify the delivery address or the contact telephone number.

I am very sorry that in this case, that did not happen, so until you called, we were unaware that there was any issues with the installation.

I am very sorry if you felt the person you spoke to was pleased that the error on the order was not due to their mistake. This certainly was not the intention and I am very sorry that you were left feeling that way.

I have spoken to the installation company and they confirmed that the bed was successfully installed today.

I hope the bed meets the users needs and if you do need anything further, please let me know and I will deal with it personally.

Kind regards,

Tony
Hospitalbeds.co.uk

Rated 5 out of 5 stars

Works Great

The item was exactly as described. Granted the pump after week stopped working, but the company quickly and professionally replaced the faulty pump with a new one.

August 6, 2025
Rated 1 out of 5 stars

Horrible customer experience

Avoid this company.
I didn't buy what I was expecting and the customer advisors were not proactive with ensuring I was getting what was intended and advising me on my purchase which was an expensive 600 cushion that I was unable to use. The item came shoddily packaged and already open, so I could not send it back unopened as the box was ripped open on arrival. I sent it back but was refused a refund so am not a happy bunny and believe they should be much more customer focused to vulnerable disabled customers. They had plenty of opportunities to ensure I was buying what I needed through talking to customer advisors but chose to blame me rather than looking at their customer service.
Then they gave the audacity to ask me for a further £10 to send back the item to me .. shocking service

June 19, 2025
Hospital Beds logo

Reply from Hospital Beds

Dear Melanie,

Thank you for your feedback.

You contacted us and we sent you an email with some recommendations for the type of alternating pressure relief cushion you were interested in.

You placed an order online and did not select any of the the recommendations we made.

The cushion you purchased was non-returnable on hygiene grounds and before you completed your purchase, you acknowledged this by ticking the declaration to say that you understood this.

We sent you the return instructions on the proviso that the cushion had not been opened. However, when we received your returned order, it was clear that this was not the case.

We take the provision of hygiene items very seriously and it is only in cases where the item has not been opened that we provide a return on a conditional basis.

I am therefore very sorry that we were unable to provide you with a refund on this occasion.

Kind regards,

Tony
Hospitalbeds.co.uk

Rated 4 out of 5 stars

No wrist strap supplied with alarm…

Update: I have received an apology for the oversight in failing to reply to my calls plus an acknowledgement that the product description is misleading. They have promised to now supply a strap so I have amended my rating accordingly.

No wrist strap supplied with alarm despite product description. Made 2 phone calls in which I was promised that this would be looked into and that I would be contacted - didn't happen. My mother is at risk with a useless alarm she's unable to use as she can't wear a neck lanyard. Awaiting a wrist strap from Amazon. Not very impressed.

July 2, 2025
Hospital Beds logo

Reply from Hospital Beds

Dear Eva,

I am sorry if our product listing led to any misunderstanding.

As advised, this alarm comes with a lanyard and not a wrist strap, and I do apologise if this was not clearly communicated to you at the time you contacted us.

In any case, should you need to discuss the return of this alarm on the grounds of not being suitable for your mother, please let our team know at helpdesk@hospitalbeds.co.uk and we will be happy to assist as required.

Kind regards,

Victor
Hospital Beds Team

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