Hospital Beds Reviews 

194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, finding them well-made, comfortable, and perfectly suited for their intended purpose, such as improving comfort or providing support. The ordering process is frequently described as swift and straightforward, with many appreciating the prompt and efficient delivery service. Excellent customer service is also highlighted, with easy return procedures and professional assistance when issues arose. However, some customers also noted issues with delivery, experiencing delays and poor communication regarding dispatch and tracking. This included not receiving promised email updates or needing to call multiple times to obtain tracking information.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising its quality, comfort, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and quick delivery... See more

Quality

People report positive experiences with quality, with many reviewers finding products like mattress toppers... See more

Service

Consumers find service to be positive, with many describing it as exceptional, fast, and efficient. Reviewers... See more

Order

Clients share positive opinions on the ordering process, with many praising its swiftness and ease, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cushion was delivered in good time. It helps greatly with my comfort,and tendency to develop pressure sores, as I now have to sit for long periods due to lack of mobility. It is quite easy to set... See more

Rated 5 out of 5 stars

I ordered a frame to support bedclothes following a foot injury. It arrived promptly and fits the bill. However it lifted my duvet which is a double on a king size bed a bit too high and I decided i... See more

Rated 5 out of 5 stars

Ordering was fast and easy on their website, communication level was automated but very high - the time between Ordering and despatch was very fast and I had my product the next day with updates on d... See more

Rated 5 out of 5 stars

I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mail... See more


Company details

  1. Events & Entertainment

Written by the company

Hospital Beds And Care Home Beds From The UK's Destination For Hospital Beds. Full Range Of Hospital Beds, Community Beds, Care Home Beds, Ward Beds And Nursing Beds With Fast UK Delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.4

All reviews

(194)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Was useful for lifting weight of…

Was useful for lifting weight of bedding off my toes.

May 3, 2024
Hospital Beds logo

Reply from Hospital Beds

Dear Mr Stenton,

Thank you for taking the time to share your feedback on the Invacare Bed Cradle you have recently purchased.

I am delighted to hear that you have found the bed cradle to be suitable to your needs.

Please let me know if you need of anything further and I will be happy to assist as required.

Kind regards,

Victor
HospitalBeds.co.uk team

Rated 1 out of 5 stars

problem is i ordered this item which is…

problem is i ordered this item which is not adequate for my needs, as adviced by my occupational therapist. I have not unpacked it, it is totally untouched in its original package, however i will not be able to obtain a refund. I think it is a bit unfair and there's nothing I can do about it

January 10, 2024
Hospital Beds logo

Reply from Hospital Beds

Dear Ms Benkerrou,

Thank you for taking the time to leave your review.

I am sorry to learn that the Mattress Genie Adjustable Mattress Tilter you have recently purchased is not suitable for your needs.

While normally we would not be able to accept this item being returned to us, on hygiene grounds, I do appreciate that it remains unpacked.

To that extent, I can confirm that I have now sent you an email in the hope that we can arrive at a satisfactory outcome, and I look forward to hearing from you.

I hope the above helps.

Kind regards,

Victor
Hospital Beds team

Rated 5 out of 5 stars

Sleep upright

Brilliant fitting that makes sleeping more upright so easy. Adjusts at the touch of a button.
Much better than foam triangles. Easy for the patient to adjust themselves .

December 28, 2023
Rated 5 out of 5 stars

My item was delivered very promptly…

My item was delivered very promptly despite the festive season being so busy. The customer service was excellent and the team member I spoke to was very professional friendly and helpful.

December 21, 2023

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