The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
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I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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I'm not sure they even tried to deliver…
I'm not sure they even tried to deliver to the hospital. I paid for same-day delivery in the morning and they texted that afternoon saying they couldn't deliver that day. Unfortunately I don't have the address of the person I was trying to deliver to, so I ended up getting an $80 hospital bouquet delivered to my house instead (the back-up address). What a waste of money. Call a local florist instead.
March 25, 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the delay in delivering your floral arrangement to the hospital. Timely delivery is especially important when sending well wishes to a loved one, and we’re very sorry we weren’t able to meet that expectation. We hope to have the opportunity to serve you again in the future.
I bought same day delivery and it was…
I bought same day delivery and it was not same day. that's unacceptable.
March 25, 2026
Reply from HospitalGiftShop.com
We truly apologize for the delay in delivering your floral arrangement to the hospital. We understand how important it is to send well wishes to a loved one on time, and we regret not meeting that expectation. We value your support and hope to have the chance to serve you better in the future.
2 day late delivery
Picked this service to deliver for Sunday, after I paid was notified Sunday delivery not available. Then flowers not delivered until Tuesday and signature was not included on card
March 23, 2026
Reply from HospitalGiftShop.com
We apologize for the delay in delivery and the missing signature on the card message. We understand a two-day delay is disappointing. Our "Same Day Delivery" policy is clear, but we fell short this time. To qualify for same-day delivery, orders must be placed by 1 PM (in the delivery time zone) from Monday to Friday. Orders placed after 1 PM or on weekends will be delivered as soon as possible. Thank you for your feedback. If you have further questions, don't hesitate to get in touch with us at 567-267-7600 or visit https://hospitalgiftshop.com/help.aspx.
Won't purchase from here again
Really upset over the delivery charge! It should be labled better. Over priced. But, when your kid has a horrible inpatient stay and no one is trying to make it better, its the only option.
March 24, 2026
Reply from HospitalGiftShop.com
We are sorry to hear about the confusion with your order total. It can be frustrating when things aren’t clear. We want to assure you that we looked into it, and we can see that one of your items was from our partner gift shop, which didn’t have a delivery fee. The mylar balloons, however, were delivered from another location to the hospital, which is why a delivery fee was applied. I hope, despite this mix-up, that your recipient loved everything they received! If you have any other questions or need further assistance, please don't hesitate to reach out.
Absolutely incredible
Absolutely incredible, Thank you. The arrangement was stunning and well put together. The smell of the room was lovely. The stuffed animal was thoughtful and cute. Ten out of ten. Would definitely recommend.
March 24, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re thrilled to hear you loved the arrangement and that it made such a lovely impression. We’re also glad the stuffed animal added that extra special touch. We truly appreciate your recommendation!
Very accommodating
They offer fairly quick delivery and clear communication. They are also very accommodating by requesting a secondary address for delivery should the recipient be discharged prior to delivery date.
March 24, 2026
Reply from HospitalGiftShop.com
Thank you for highlighting our delivery and communication! We’re glad our team could provide quick service and accommodate a secondary delivery address to ensure your gift reaches the recipient even if plans change. We truly appreciate your feedback.
It kept saying delivered but it was…
It kept saying delivered but it was never delivered!
March 23, 2026
Reply from HospitalGiftShop.com
We deeply apologize for the delivery issues you experienced with your order. Despite our tracking showing that the balloons were delivered, we understand they were not received. We issued a replacement and a refund to resolve the situation. Thank you for your patience, and we are working to prevent this from happening in the future. Your satisfaction is important to us!
Customer Service
March 23, 2026
Reply from HospitalGiftShop.com
Thank you so much for the 5-star rating! We’re thrilled to hear you had a great experience with our customer service. Your support means a lot to us!
Ordered on Thursday before noon and not…
Ordered on Thursday before noon and not delivered until Sunday
March 22, 2026
Reply from HospitalGiftShop.com
We’re very sorry for the delay in delivery and the confusion caused by the delivery updates. We understand how disappointing it is to place an order expecting a timely arrival. The gift shop item was delivered the same day, and the balloons followed the next day; however, the delivery confirmation was unfortunately delayed. This is not the experience we aim to provide, and we are working to improve our communication. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
We were able to send a heart felt gift…
We were able to send a heart felt gift to our loved one - however , our loved one didn’t know who the gift was from because there was no gift card “from “
March 10, 2026
Reply from HospitalGiftShop.com
We’re so glad to hear your loved one received the gift, but we’re sorry for any confusion regarding the gift message. The order was placed with the gift card message listed as “blank,” so no message was included at the time of delivery. We understand how important it is for recipients to know who their thoughtful gift is from, and appreciate you bringing this to our attention.
Request for Order Cancellation and Feedback on Delivery Experience
Dear Customer Support Team,
I am writing regarding my recent order and to express concerns about the delivery experience. Unfortunately, the flowers I ordered took two days to be delivered, which was far longer than expected.
In addition, I requested to cancel the order after placing a replacement order with another gift shop, but my cancellation request was not acknowledged or acted upon. This caused further inconvenience and disappointment.
Given these issues, I kindly request confirmation that my order will be canceled and that a refund will be processed accordingly. I would also appreciate any information on how such delays and communication gaps can be avoided in the future.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Tony Ribeiro
March 17, 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the delay and the frustration this experience caused. We understand how important timely delivery and clear communication are. While we did receive your voicemail requesting cancellation, it also indicated that we should proceed with delivery that day, which is why the order was fulfilled. That said, we completely understand the inconvenience this caused, and a full refund will be issued. We appreciate your feedback and are actively working to improve both our delivery timing and communication to help prevent situations like this in the future.
The site says same day hospital…
The site says same day hospital delivery if order by 1 pm but they did not deliver even though our order time was well before the deadline. Very bad experience - received note from delivery service at the end of the day, when I couldn’t even go to a local florist drive to the hospital myself to deliver in time. This site is awful. Do not use.
March 24, 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for your feedback, and we’re sorry for the frustration this caused. Our records show the order was delivered the same day it was placed. We understand the end-of-day notification may have made it seem otherwise, and we apologize for any confusion. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
Reply from HospitalGiftShop.com
Thank you for your kind words! We’re so glad the process was quick and easy and that the product exceeded your expectations. We truly appreciate your feedback!
I didn't care for the flower's that…
I didn't care for the flower's that were delivered. They looked nothing like the picture on the web site. The Teddy Bear was not what was pictured either.
March 19, 2026
Reply from HospitalGiftShop.com
We understand your concern about the flowers and the bear not matching the picture, and we apologize for any disappointment this may have caused. Your feedback is important, and we take it seriously. As noted in our item description, substitutions are necessary when certain flowers are unavailable due to seasonal or supply issues. We are committed to maintaining the bouquet’s quality and value, and we look forward to resolving this with you.
The flowers weren’t fresh and were…
The flowers weren’t fresh and were much smaller than pictured. The delivery didn’t include a card so the patient had no idea it was from me. They promised to deliver on a Saturday then called and said they’re not open on Saturday and sundays . Do not purchase from this site .
March 23, 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for your feedback, and we’re very sorry for the frustration and disappointment. We apologize that the flowers did not meet expectations and that the card was missing. We also understand how the delivery timing was frustrating. In this case, the hospital requires the patient’s full legal name to accept deliveries, and same-day delivery applies Monday–Friday on eligible items, as noted on our site. A partial refund has been issued, and while we understand that doesn’t fully make up for the experience, we truly appreciate you bringing this to our attention.
Was a bit hesitant at first
Was a bit hesitant at first, but all in all flowers were delivered on the day needed.
March 19, 2026
Reply from HospitalGiftShop.com
Thank you for giving us a chance! We’re glad everything worked out and that your flowers were delivered on the day you needed. We truly appreciate your feedback!
Amazing flowers got there one time
Amazing flowers got there one time even after I had to call and fix my mix up that I made while ordering online . Lady I talked to was very nice and helpful.
March 18, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re glad we could help get everything sorted and ensure your flowers arrived on time. It’s wonderful to hear our team was helpful and kind—we truly appreciate your feedback!
Fast and easy
I ordered at 6:30 p.m. and balloon set with a bear and a frog. Our grandson had his gifts at 6:45 p.m. was extremely easy to order.
March 19, 2026
Reply from HospitalGiftShop.com
Thank you so much for sharing! We’re thrilled to hear how quickly your order was delivered and that the process was so easy. We hope your grandson loved his gifts—we truly appreciate your kind feedback!
Not delivered on time
Placed the order on a Friday to be delivered Saturday. Was not delivered Saturday, called spoke to someone very nice. I let her know that the couple was leaving the hospital (Sunday) and she rerouted it to our friends house and said it would be delivered monday. She said something happened and no one contacted us to let us know anything. The delivery did not get there until Tuesday afternoon.
March 13, 2026
Reply from HospitalGiftShop.com
Thank you for your feedback, and we’re very sorry for the delays and lack of communication. We’re glad our team was able to assist with rerouting, but we understand how frustrating it was for the delivery to arrive later than expected without an update. This is not the experience we aim to provide. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.
Timely delivery
Timely delivery. Simple system to order from. My gift was delivered. The balloons I originally ordered were unavailable so the service team let me know and I was easily able to pick different ones for the same cost.
March 17, 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind feedback! We’re glad to hear the ordering process was simple and your gift was delivered on time. We appreciate your flexibility with the substitution and are happy our team could quickly assist you in selecting a great alternative. We truly appreciate your support!
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