Intropia Reviews 34

It was a terrible experience. I ordered a dress made from very cheap materials. The summer dress had a thick polyester lining, very poor quality, crooked cut and sloppy sewing. What's more, it's been two weeks and the company still hasn't refunded my money after I returned the dress. The price does not match the quality. It was my first and last purchase from them.

I purchased boots with in-store delivery, but they never arrived. The order has been marked as "in transit" for weeks, yet the store confirms they haven’t received anything. I’ve requested a refund, but no one is responding or taking responsibility. At this point, I’m left without my order or my money. Their customer service is disgraceful.

Appalling website and customer service. Never ever buy from them. On their website, in one place it says free delivery and in another it says £7.50 but they charged me £12 and wouldn’t refund. Delivery dates state 3-7 days and it hasn’t arrived after 9. They have no customer service whatsoever. I’m shocked they are still in business.

I will never buy from this company again.
I took weeks to get the item returned and a refund. Every time I send an email nobody responded. Every time I spoke with somebody at the phone it was somebody different - none had any clue about the process. In the end of every call they promised to solve the issue but nothing happened. Not only did I return an expensive item - I also had to pay a small fortune to return the item and it took further several weeks to get the refund. Do not go there - unless you are absolutely sure you want to keep what you buy!

NB several weeks after I received the refund I was contacted by the courier service Intropia had (finally) initiated.

I will never, ever buy from this company again. The six items I ordered arrived in a very small box, which was torn. The goods had been literally stuffed inside. They were of poor quality material and workmanship, not true to size (too small/too big), and I therefore returned them all as instructed. Because the box was torn, but I was asked to return them in the same box, I reinforced this +++, to ensure that it would not come apart in transit. One month on I had still not received an acknowledgement, so emailed this today. They telephoned back to say that an incomplete order had been received back, and one dress was missing. If this is indeed the case, it can only have happened within their own warehouse. DPD are completely reliable and I cannot begin to imagine that one of their drivers opened the whole package, took one dress, and then did it all up again. However Intropia do not accept this, and at my request have raised an inquiry. I have absolutely no idea if/when I will receive a refund, and would advise anyone ordering from them to beware. Caveat Emptor.