HostDime Reviews 31

Money Money Money

I was a customer for over 10 years back when manny had an active role, but was forced to jump ship this month.

Double the charges for reseller accounts and blames cpanel, Double bills, customer accounts suspended and late payment charges that were waived and then reapplied,

Then to top it off they make treats and try to pass accounts to collections department when they finally push you away.

What a joke of a company who has lost their way.

In the process of getting my customers moved away from these cowboys.

im with HostDime & Surpass from 6 years previous years this company is too much good but now really we are losses our 80% hosting business due to insecure server hacking issues too much spamming and last time this company support said us we will fine you 200$ if we recevied more spamming, i have snaps we lost our all premium clients due to horrible services

We decided to lease our firewall from them after we had problems with ours. We were told they had it in stock and that they would configure it and get it installed right away. They did not have it in stock after all and had to order it. The CTO, Ray F., emailed us to confirm receipt of the Firewall on Thursday morning and advised that the initial configuration was in progress and to expect completion by the next day. He was reassuring but nothing has happened since. Our customers are totally frustrated at us. We would have replaced the firewall ourselves last week but instead relied on representations by Hostdime that they would take care of it for us with the leased/managed equipment.

I was with this company for over 10 years, it was excellent and last year or so I have a horrible experienced with them, servers are down for many hours and many days on the same month, and they close down their online tech support when ever there's a problem. I have lost 4 important clients because of their absolutely poor service. I am in the process of changing the hosting company, Do not recommend for anyone, stay away.. Disaster

This company has completely gone down hill in the past year. Repeated, extended, unexplained service outages combined with a support department that is uncommunicative and unhelpful. My firm is now looking for an alternative hosting service - definitely stay away!!!!

All day The server is still down and no one now when it be on line again
helpdesk ticket 2807743

I was with them for over 10 years. Used to be an excellent company. They have continued to raise their prices and lower their support year over year. I'm trying now to get my last website off of them. Out of no where they kicked me to self managed and still trying to charge me $220/month....for a simple wordpress site! Run away. So many options out there much cheaper and better support. We had a large ecommerce site with them too. Our site was so slow at loading and had so many issues with going down. We migrated to a new host company and it all magically went away. Hostdime was the problem...not our website.

I have been a customer for many years but I have noticed they have progressively went down hill. It started at the time they increased all their domain renewal costs above market rate. Recently they increased my hosting plan by 225% from one month to the next. They had sent me one email hidden amongst the many I receive from them and for them that was all they needed to do. I had to cancel and they wouldn't refund the difference. Just be aware they will charge you what they want.