Excellent channel manager, easy to learn. Support responds fast, sales team is very good. Onboarding assistance, top notch. Unfortunately, due to VRBO’s poor integration service, I had to cancel my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hostfully, to new owners like us, can be overwhelming with its' capabilities & extensive platform. Onboarding isn't easy. It takes plenty of reps & self study. We could not have done it without the... See more
Company replied
had my onboarding session with Monica Leandro today, and I cannot say enough good things. She did a great job getting me fully boarded and ready to go. What stood out most was her incredible attention... See more
Company replied
Frank Bosi at Hostfully has been a massive help with our digital guidebooks! He’s taken the time to make sure I understand all the features, helped with custom design, and always keeps me up to date... See more
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Company details
About Hostfully
Written by the company
Hostfully is an all-in-one property management platform that allows vacation rental property managers to handle all aspects of their business in one easy-to-use space.
Vacation rental managers can now scale their hospitality worldwide easily with Hostfully Property Management Platform. Bring local, authentic flavor to your guests when they stay with you with beautiful Digital Guidebooks.
Contact info
455 Market St Suite 1940 PMB 861275, 94105-2448, San Francisco , United States
- hello@hostfully.com
- hostfully.com
4.8
Excellent
297 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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I’ve worked with Hostfully for a number…
I’ve worked with Hostfully for a number of years and Joseph and Bevan have always been a great help to me and my business we love how the PMS is constantly improving in the fast pace world to help our customers and my team
November 27, 2025
Unprompted review
Reply from Hostfully
Thank you, Laura, for your continued trust and support over the years, we're so glad to hear that Joseph and Bevan have been valuable partners in helping you and your business thrive. It's especially rewarding to know that the ongoing improvements to our PMS are making a difference for both your team and your customers in such a fast-moving industry.
- The Hostfully Team
Great Service Support
Monica Leandro is an amazing support person, always happy to help and responds really quick. Such a pleasure to work with someone like that,
November 26, 2025
Unprompted review
Reply from Hostfully
Thank you, Dale, for the kind words, we're thrilled to hear that Monica Leandro has been such a helpful and responsive part of your experience. It's always our goal to provide support that feels personal and reliable, and we're glad she's made such a positive impact.
- The Hostfully Team
Support is great!
November 24, 2025
Unprompted review
Reply from Hostfully
Thank you, Bob, for the quick and kind feedback, we're glad to hear that our support team has made a strong impression and we’re here whenever you need us.
- The Hostfully Team
The reason I am with Hostfully
Lauren Pike's attention, knowledge, and service are the reasons I am with Hostfully. I just wish that I could keep her as my Dedicated Customer Service Person!
October 15, 2025
Unprompted review
Reply from Hostfully
Thank you, Kerry, for the wonderful feedback, we're so happy to hear that Lauren Pike's support has been such a key part of your Hostfully experience. Her dedication and knowledge truly stand out in her work and we’re lucky to have her on the team, we’ll be sure to pass along your kind words.
- The Hostfully Team
Lauren Pike was an excellent onboarding…
Lauren Pike was an excellent onboarding coach! She was patient with me, as a STR novice. She explained the process well and gave clear instructions/homework assignments! Lauren has continued to make herself available to me for emails/questions and responds very timely.
April 1, 2025
Unprompted review
Reply from Hostfully
Thank you, Kristine, for the kind words, we're so glad to hear that Lauren Pike made your onboarding experience smooth and approachable. Her patience and clarity are exactly what we aim for when supporting new STR hosts, and it's great to know she's continued to be a reliable resource as you get up and running.
- The Hostfully Team
Highly recommend Kana Gordon!
Kana Gordon has made my experience great. She is very personable and immediately made me feel like she cared about my success. She is very detail oriented in her explanations and directions. Right after a call, she sends a summary of the call with clear information so I can easily go back to review the content if I forget anything.
I have been working very hard for the last year to learn the tools to help me automate my STR business and Kana has been most helpful!
November 18, 2025
Unprompted review
Reply from Hostfully
Thank you, Amy, for the thoughtful feedback, we're so glad to hear that Kana Gordon has played such an important role in your journey to automate your STR business. Her attention to detail, clarity in communication, and genuine care for your success are exactly what we strive for, it's wonderful to know she's made your experience smoother and more rewarding.
- The Hostfully Team
Jose is easy to talk to
Jose is easy to talk to, very knowledgeable, willing to help and work with you.
October 8, 2025
Unprompted review
Reply from Hostfully
Thank you, Mike, for the great feedback, we're glad to hear that Jose has been approachable, knowledgeable, and supportive throughout your experience. It's always our goal to make sure you feel confident and well taken care of.
- The Hostfully Team
The experience is great!
The experience is great, I can manage almost all my properties at the same time and the customer service is wonderful which is what I value most. The integration process with VRBO we haven't been able to manage very well on our end but other than that it is great !
November 11, 2025
Unprompted review
Reply from Hostfully
Thank you, Coral, for the kind words, we're happy to hear that managing your properties through Hostfully has been a great experience and that our customer service has stood out. We appreciate your note about the VRBO integration and encourage you to reach out anytime for support with that, we're here to help and glad to be part of your hosting journey.
- The Hostfully Team
Hostfully Onboarding
Kana Gordon was super helpful in our onboarding process. Configuring Hostfully is non-trivial, particularly for foreign properties. She really knows the system and did a lot of the detailed work for us.
January 3, 2025
Unprompted review
Reply from Hostfully
Thank you, Robert, for sharing your experience, we're glad to hear that Kana Gordon was such a valuable part of your onboarding process and helped navigate the complexities of setting up foreign properties. Her deep knowledge of the system and hands-on support make all the difference and we’re grateful she could assist you so thoroughly.
- The Hostfully Team
Hostfully A+
I had an excellent onboarding experience with Hostfully, thanks to the outstanding support from Kana. From the very beginning, they were responsive, clear, and patient, guiding me through every step of the setup process.
Highly recommend Hostfully — and a special thank you to Kana for making the onboarding experience truly exceptional.
October 31, 2025
Unprompted review
Reply from Hostfully
Thank you, JF, for the wonderful feedback, we're so glad to hear that your onboarding experience was smooth and well-supported, and that Kana's clarity, patience, and responsiveness made such a strong impact. We appreciate the recommendation and are excited to continue supporting you.
- The Hostfully Team
Kana Gordon made a complex and…
Kana Gordon made a complex and intricate onboarding experience a pleasure. She's always responsive (within the hour), and provides detailed instructions by email. She's pleasant to speak to and never makes you feel like you're asking a dumb question. I absolutely adore her!
November 17, 2025
Unprompted review
Reply from Hostfully
Thank you, Deborah, for the heartfelt feedback, we're so happy to hear that Kana Gordon made your onboarding experience enjoyable and approachable, her responsiveness, attention to detail, and supportive attitude truly set the tone for the kind of service we aim to provide, we're lucky to have her on the team and grateful for your kind words.
- The Hostfully Team
My Hostfully journey with Kana
Kana makes my Hostfully experience special and something to look forward to. She is AMAZING in every sense of the word. She literally has a solution for every issue I discuss with her. She is always willing to listen and help out to the best her ability. She delivers knowledge with a patience that is unheard of and does it with pleasure.
I honestly do not know what I would have done if I did not have her coaching and supporting me every single step of the way on my Hostfully journey.,
Her communication skills are just above and beyond anything I have seen before. Her encouragement keeps me going when the “I cannot do this”, thought shows up.
Her know how combined with her grace, makes me look forward to every single meeting. She is God sent and I will forever be grateful to her.
November 17, 2025
Unprompted review
Reply from Hostfully
Thank you, Vania, for such a heartfelt and moving review, we're truly honored to hear how much Kana has meant to you throughout your Hostfully journey. Her expertise and unwavering support embody everything we strive to deliver, it's incredibly rewarding to know her encouragement and guidance have made such a lasting impact, and we're beyond grateful to have her on our team and to be part of your path forward.
- The Hostfully Team
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Kana Gordon
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Kana Gordon
Working with Kana Gordon during my Hostfully onboarding has been an absolute pleasure. From day one, she made the entire process smooth, clear, and stress-free. She provided detailed step-by-step screenshot instructions that made setup easy to follow, and she consistently responded quickly to every question I had — no matter how small.
Kana’s professionalism, patience, and genuine commitment to helping me get fully onboarded stood out in every interaction. It’s rare to find support that is both knowledgeable and truly attentive, but Kana delivered that and more.
I’m extremely grateful for her guidance and would absolutely recommend her to anyone onboarding with Hostfully. Thank you, Kana, for making this transition seamless!
January 17, 2025
Unprompted review
Reply from Hostfully
Thank you for the glowing review and for taking the time to recognize Kana Gordon's outstanding support. We're thrilled to hear that your onboarding experience was smooth, clear, and stress-free thanks to her dedication, attention to detail, and quick responses. It's wonderful to know her professionalism and care made such a strong impression, and we're proud to have her guiding our users through important transitions like yours.
- The Hostfully Team
Outstanding onboarding experience — Kana is exceptional!
My onboarding experience with Hostfully has been absolutely excellent. The platform is powerful, intuitive, and clearly designed with professional property managers in mind. But what truly made the difference was Kana. She was one of the best onboarding specialists I’ve ever worked with — patient, knowledgeable, proactive, and incredibly supportive throughout the entire process.
She guided me step-by-step, answered every question with clarity, and made sure I was fully set up for success. I only have the highest recommendations for both Hostfully and for Kana. If you’re thinking about joining, you will be in great hands!
November 17, 2024
Unprompted review
Reply from Hostfully
Thank you, Laura, for the thoughtful and enthusiastic feedback, we're so glad to hear that your onboarding experience was such a success and that Kana's support made it truly exceptional. Her knowledge and dedication to your success reflect exactly what we strive to deliver, we’re grateful for your recommendation and proud to have you with us.
- The Hostfully Team
Jose is amazing!
Jose is incredibly helpful and time efficient! Always quick to reply and answers questions thoroughly.
November 11, 2025
Unprompted review
Reply from Hostfully
Thank you, Rileigh, for the great feedback, we're so glad to hear that Jose has been both efficient and thorough in supporting you, his quick responses and helpful approach are exactly what we aim to provide.
- The Hostfully Team
Kana was an absolutely incredible…
Kana was an absolutely incredible source of knowledge, solutions, and inspiration to continue to make our listings and guest communications top notch. I loved working with her!
November 17, 2025
Unprompted review
Reply from Hostfully
Thank you, Elizabeth, for the kind words, we're thrilled to hear that Kana was such a valuable resource and inspiration throughout your experience. It's wonderful to know her support helped elevate your listings and guest communications, we’re lucky to have her on the team and grateful for your feedback.
- The Hostfully Team
Very prompt on answering everything…
Very prompt on answering everything needed for a smooth experience with guests, troubleshoots and getting to know the PMS! Highly recommend!
December 1, 2024
Unprompted review
Reply from Hostfully
Thank you, Jenny, for the great feedback, we're glad to hear that you've had a smooth experience and that our team has been prompt and helpful in supporting your guest operations and getting you familiar with the PMS, we truly appreciate the recommendation.
- The Hostfully Team
Very easy to understand and so much…
Very easy to understand and so much support!
We love that we can check on our reservations from all our platforms in one spot. It makes managing everything so much easier.
Lauren was our onboarding specialist and she was very helpful throughout our onboarding journey!
We highly recommend Hostfully to anyone that has multiple properties and booking sites.
December 6, 2024
Unprompted review
Reply from Hostfully
Thank you, Eunice, for the wonderful feedback, we're so glad to hear that managing your reservations across platforms has become easier with Hostfully and that the experience has been clear and well-supported. It's great to know Lauren was such a helpful part of your onboarding journey, and we truly appreciate your recommendation.
- The Hostfully Team
It is always a pleasure to catch up…
It is always a pleasure to catch up with Jose who helps guide me through any changes and keeps me aware of how to best optimize my bookings.
November 14, 2025
Unprompted review
Reply from Hostfully
Thank you, Jerry, for the kind words, we're happy to hear that connecting with Jose continues to be a helpful and positive experience. It's great to know his guidance is making a difference in optimizing your bookings and keeping you informed.
- The Hostfully Team
My experience was exceptionally…
My experience was exceptionally rewarding. Kana Gordon consistently demonstrated a high level of professionalism, addressing all my requirements concerning the establishment of my listing. The entire process was executed to an exemplary standard, and her insights and perspectives on the situation proved to be invaluable. I anticipate listing additional properties in the future and will certainly be seeking Kana's assistance again. Her contributions were brilliant.
May 14, 2025
Unprompted review
Reply from Hostfully
Thank you, Anthony, for the thoughtful and generous feedback, we're delighted to hear that your experience was so rewarding and that Kana Gordon provided such outstanding support throughout the setup of your listing. Her professionalism and insight are truly valued, and we're thrilled to know she made a lasting impact, we look forward to supporting you as you expand your portfolio and are grateful to be part of your journey.
- The Hostfully Team
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