Hosting Ireland Reviews 

80
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly, professional staff for providing quick support, reassuring guidance, and effective solutions to various technical questions and tasks. People really appreciate the prompt replies, helpful phone communication, and efficient assistance when building online projects or managing their business websites successfully. Some reviewers were not happy with slow response times, automated payment system failures, and complicated difficulties regarding domain configurations. A few other people also felt that support tickets were sometimes closed without properly resolving their specific technical problems, leaving questions completely unanswered.

What people talk about most

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Staff

People report positive experiences with staff, praising their helpfulness, quick response times, and... See more

Service

Reviewers express mixed opinions regarding the service, noting both long-standing satisfaction and severe... See more

Response time

Users describe positive interactions with response_time, highlighting prompt replies and fast resolution of... See more

Website

Customers had ambiguous experiences with website services, as opinions and outcomes varied significantly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with, very prompt in their replies to queries / tickets and a very practical user interface provided for managing your services / website. Happy to recommend to others!

Rated 5 out of 5 stars

I spoke with Declan by tech support at Hosting Ireland and he could not have been more helpful. Very much appreciated as a newbie to the service. John

Rated 5 out of 5 stars

We were very pleased with the support provided by the Hosting Ireland team. Our issue was reviewed on the same day, and we received regular updates throughout the process, keeping us informed of the p... See more

Company replied

Rated 5 out of 5 stars

I have been with Hosting Ireland for decades! the support is friendly, calm and effective. There is always a solution to any issues as well ans a genuine human interaction

Company replied


Company details

  1. Web Hosting Company

Written by the company

Hosting Ireland is Ireland's leading provider of web hosting solutions and domain names, specialising in Shared Website Hosting, Cloud Hosting, VPS Hosting and Dedicated Servers.


Contact info

3.9

Great

TrustScore 4 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(80)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Hosting Company I've worked with

Been with them 3 years hosting 20 plus websites. Best customer service I've ever encountered in any business. To add: the 3, 1 star reviews below are posted immatureley and without understanding to how a website works. One is angry about having to add plugins, this is laughable because to a Web designer the ability to add more plug ins via WordPress is much more beneficial, and can increase a companys profit massively much better than simple yet useless page builder. I believe they should be 5 stars. My company is Meep Marketing and we build websites etc just to show I'm for real and not part of this company. Another review is about being fobbed off by sales and another calling them jerks.. don't listen to these 2 reviews as the people the work at hosting ireland are patient and know what they are at. Go with Hosting Ireland to get help by real people. They won't put you wrong. @trustpilot can you do something about stupid reviews that can possibly damage this company's rep.

June 20, 2023
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

Thank you for your kind review. Very pleased you are happy with everything over the last 3 years. We will do our very best to keep up the standard!

Rated 5 out of 5 stars

Good value for money

Good value for money. Although I have only a basic shared hosting service, the support is rapid and to the point. I came from hosting my own LAMP server, and I find even the basic options from "Hosting Ireland" fully adequate for a simple site.

May 17, 2023
Unprompted review
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Reply from Hosting Ireland

Thanks for the nice review Wim. Great to hear you find our hosting services effective.

Rated 5 out of 5 stars

Excellent service and great patience!

I have been using Hosting Ireland for many years and find their service excellent. The team members are really helpful and go beyond the call of duty when it comes to easing the stress of their almost web-illiterate client. I highly recommend this company.

March 28, 2023
Unprompted review
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Reply from Hosting Ireland

Thanks Sheila, great to hear this positive feedback!

Rated 1 out of 5 stars

used to be good years ago

used to be good years ago, but the service quality has gone down to unacceptable level, while the prices have gone up.
I'm moving on, it's become a rip off
Still ok for registering .ie domain names, I guess

March 18, 2023
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

Christophe, sorry you have not found the service to be at previous level. It would be great if you could get in contact with us directly to discuss the issues you have had please.

Rated 5 out of 5 stars

Cost Effective and Reliable

Hosting Ireland provide our web application with hosting and other auxilary services which are fast, stable, secue and reliable. Using them as hosts allows us to deliver our 99.9% uptime SLA with ou clients.

If and when we do need support, their team is quick to respond and very knowledgeable and helpful.

March 13, 2023
Unprompted review
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Reply from Hosting Ireland

Really great to hear you are happy with our service and support. Thank you for your review.

Rated 5 out of 5 stars

We have been a customer of Hosting…

We have been a customer of Hosting Ireland for 6 years and any time we have had to contact Customer Service they have been excellent. They respond quickly, the lads know their stuff, talk in plain language and have never failed to come up with a workable solution . We find them most helpful and would give them 10 out of 10

February 22, 2023
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

Thanks for the review. We are delighted you are happy with our service and support.

Rated 5 out of 5 stars

Excellent Customer Service - best in Ireland for domain and hosting management

The team at Hosting Ireland are so responsive and the level of service is excellent. They are my 'go to' to register client domains all the time and to manage hosting when required too. Their email plans are great value too. They always go above and beyond. I know they have my back so I can focus on my online businesses. Lisa Kelly

November 1, 2022
Unprompted review
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Reply from Hosting Ireland

Thank you, it is great to hear your positive experience with the service.

Rated 5 out of 5 stars

10 Year Customer!

I've been using Hosting Ireland for nearly 10 years now and I can honestly say the level of service continues to surprise me every day. On the rare occasions that I require to log a ticket the issues are resolved or answered so quickly.

I can't recommend them highly enough for their hosting services.

October 7, 2022
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

That's great to hear. We look forward to the next 10 years working with you :-)

Rated 5 out of 5 stars

Quick Response

Quick response from Philip, good customer service.

October 5, 2022
Unprompted review
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Reply from Hosting Ireland

Thank you. We are really please that Philip could help you.

Rated 5 out of 5 stars

Professional host

Have a self build site with this company a few years now, rate them very professional in everything they do. Very helpful if there's ever an issue. Fast response.

October 1, 2022
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

Thank you that's great to hear.

Rated 1 out of 5 stars

Avoid this hosting company like the plague

Avoid this hosting company like plague. Don't be fooled by the low prices, they will rob you good on the long run when you realise you need to buy all sorts of 'plugins' to make your website work.

Worst support team too, just rude responses and talking in 3 words if possible just to get rid of you.

Talking from having experience for over 2 years with Chemicloud which respond much faster and can do all the work for you. Friendliest team ever there, but I told myself let's try these guys too, cause I live in Ireland.

Don't make the same mistake as me!
I haven't found a hidden gem unfortunately, just a bunch of jerks
Shame on you!

August 31, 2022
Hosting Ireland logo

Reply from Hosting Ireland

Hi Alex, could you please make contact with us so we can identify the service with us. We can then look further into your experience to see how we could have done better and ideally remedy for you.

Update: We have not had any response from you and can only conclude this is a fake review to promote another provider.

Rated 5 out of 5 stars

Absolutely great customer service

Absolutely great customer service. I dealt with Lee who answered my email straight away and sorted my problem out in no time at all. It’s unusual to deal with a company that provides such good customer service these days

August 26, 2022
Unprompted review
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Reply from Hosting Ireland

That's great to hear. Glad Lee could help!

Rated 5 out of 5 stars

Exceptional

Exceptional, helpful advice from Aaron, both over the phone and by email. Nice to talk to a customer service rep who knows their stuff, and couldn't be more helpful and prompt.

August 17, 2022
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

Fantastic. We are delighted Aaron resolved the issue for you.

Rated 5 out of 5 stars

I honestly cannot say enough good things...

I honestly cannot say enough good things about the team at Hosting Ireland. Apart from being a friendly and helpful bunch of people, they provide excellent hosting solutions combined with excellent customer service. Anytime I have an issue or problem they are always there to help and always super-fast in their response. So, many thanks to Aaron, Philip and the whole team at Hosting Ireland.

July 28, 2022
Unprompted review
Hosting Ireland logo

Reply from Hosting Ireland

We are really pleased to hear you are happy with the service. Thank you.

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