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HOSTKEY Reviews 299

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers had a great experience with this company. Customers are really happy with the competitive pricing and the excellent performance they receive, especially for GPU hosting and powerful servers. Many appreciate the ease of getting started and the overall reliability of the service, with some noting flawless uptime and stable operations. However, some people were dissatisfied with aspects of the service and customer support. There are mentions of slow response times from support, issues with the control panel, and occasional difficulties with server activation or unexpected downtimes. A few customers also expressed concerns about the refund policy and the clarity of information provided.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the quick, efficient, and reliable... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the helpful,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report that the setup is easy and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and competitive rates for... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hostkey is by far the best hosting provider i’ve used. After trying many companies in search of reliable service, I can confidently say this one stands out. Their support ream responds quickly and sol... See more

Company replied

Rated 5 out of 5 stars

I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the perform... See more

Company replied

Rated 5 out of 5 stars

Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the... See more

Company replied

Rated 5 out of 5 stars

Great experience: I’m using a VPS to run a VPN. Ordered server with pre-installed VLESS setup. Super easy to get started. Cheaper than public VPN services.


Company details

  1. Telecommunications Service Provider
  2. Cloud Computing Service

Written by the company

From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.


Contact info

4.0

Great

TrustScore 4 out of 5

299 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Fraudsters and liars.

Fraudsters and liars.

I'm on this service again and the basic stuff doesn't work.
Reinstalling 20 hours, nothing happened.

They claimed to offer IPv6 for all servers.
After purchasing a VPS, I found out that this is not the case.

I wrote to support and they responded that they were suddenly available on baremetal/dedicated servers.

But only in the US or the Netherlands.

I bought an extremely overpriced server. I set everything up and fixed it. In the end I found out that I don't have IPv6.
I contacted them again and they wrote back that I should have added them at installation. That they would set me up with IPv6.

Another monstrous lie, of course.
You can't add any IPv6 when you install.

Of course they didn't add them for me. Not even after 5 emails.
I waited x hours for a reply but nothing.

If it was about paying for a new service they replied within 15 minutes. They wanted money.

But if it was about solving a bizarre problem on their end, no one will ever answer you.
Don't buy it. over time it will cost you, time, money and your mental health.

PS: They state that they provide snapshots for all servers.
For VPS servers I had them. Not with Bare Metal (they don't provide data for Bare Metal - they supposedly provide it only for VPS).

I deleted Bare Metal and went to VPS, of course they weren't there anymore.
They were there the first time, now they are no longer there.

Lying, klasmtvo, klasmtvo in every tweet/emails/chat.

DON'T BUY!!! NEVER!!!

May 24, 2025
Unprompted review
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Reply from HOSTKEY

Dear D,

Thank you for taking the time to share your feedback. We sincerely regret that your experience with our services did not meet your expectations.

We strive to provide accurate and transparent information across all platforms, and we take your concerns very seriously. Regarding IPv6 availability, the full details, including which services and locations are supported, are clearly outlined on our official page:
👉 https://hostkey.com/services/ipv4-ipv6-address/

We understand your frustration and want to investigate this matter thoroughly to identify where the breakdown occurred — particularly in your interactions with our support team. To proceed, could you please provide the Invoice number related to your order? This will help us forward your case to the appropriate department responsible for improving the quality of technical support.

Again, we truly regret any inconvenience you’ve experienced and appreciate the opportunity to look into it further and improve.

Sincerely,
HOSTKEY Team

Rated 1 out of 5 stars

50 p/h support. Faulty hardware. Poor company.

They charge minimum 50 euro p/h for support.

Rented a server that had multiple issues ranging from the OS installation to server failures. Very unprofessional company, with poor support, and poor hardware. Absolutely do not recommend.

May 22, 2025
Unprompted review
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Reply from HOSTKEY

Dear Stephen,

Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention.

At HOSTKEY, we are committed to delivering reliable infrastructure and responsive support. Please note that any issues that fall within HOSTKEY’s area of responsibility — including faulty hardware or OS installation errors on our side — are always resolved promptly and, of course, free of charge.

We’d like to look into your case in more detail to understand what went wrong and how we can prevent it in the future. If you could provide your Invoice number, we’ll escalate the issue to the relevant department for further investigation.

Thank you once again for your feedback. We take it seriously and are committed to continuous improvement.

Sincerely,
HOSTKEY Team

Rated 4 out of 5 stars

Tesla-based GPU runs well

Panel interface is clunky and needs a redesign. But the tesla-based gpu-based GPU server runs well, and connection is stable.

May 6, 2025
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Reply from HOSTKEY

Thank you for your feedback! 😊

Rated 5 out of 5 stars

Needed a custom dedicated server…

Needed a custom dedicated server urgently - they built and delivered AMD EPYC one the next day. That kind of speed is rare.

April 30, 2025
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Reply from HOSTKEY

Thanks for sharing your experience! We're proud to deliver fast and tailored solutions when it matters most. Glad we could help!

Rated 3 out of 5 stars

I saw an ad saying you can rent servers…

I saw an ad saying you can rent servers with the new nvidia 5090 GPUs. I checked the website, but those offers are on pre order. Support told me everything had already been sold out and offered a discounted server with 4090 instead but with a huge discount. It’s fine, I guess, but I really wanted 5090.

April 28, 2025
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Reply from HOSTKEY

Thank you for your feedback! The demand for 5090 GPUs has been incredibly high, and our initial stock sold out quickly. We're glad support could offer you a strong alternative with the 4090 at a significant discount. Stay tuned — we’ll restock the 5090s soon!

Rated 5 out of 5 stars

Excellent GPU servers with 4090

Excellent GPU servers with 4090. No setup hassles. Great performance and pricing. Hourly renting, API features for managing servers. Approved! 👍

April 25, 2025
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Reply from HOSTKEY

Thanks a lot for your awesome review! We're glad you're enjoying the performance, flexibility, and ease of use. Happy computing! 👍

Rated 5 out of 5 stars

We use HostKey’s api to automate…

We use HostKey’s api to automate provisioning across EU. The servers are working fine, there are no problems. The support is responsive and always ready to help. Thx!

April 24, 2025
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Reply from HOSTKEY

Thank you for the kind words! We're happy to hear everything’s running smoothly and that our support team has been helpful. We appreciate you choosing HOSTKEY!

Rated 5 out of 5 stars

I’ve been a loyal HK for many years

I’ve been a loyal HK for many years, and I absolutely love their service. I recently contacted support for an account migration, and they handled everything flawlessly! Thank you!

March 27, 2025
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Reply from HOSTKEY

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've been with us for many years and that our support team was able to assist you smoothly with your account migration. If you ever need anything else, we're always here to help! 🚀

Rated 1 out of 5 stars

in short

in short, people are very bad, the company doesn't work, nothing is normal, there's a technical day there, they can't do anything, they can't help I do not recommend

March 11, 2025
Unprompted review
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Reply from HOSTKEY

We’re sorry to hear that your experience didn’t meet expectations. We strive to provide the best service possible, and we’d love to understand more about what went wrong. Please reach out to our support team so we can address your concerns directly. Your feedback is valuable to us, and we’re always working to improve. Thank you for your time.

Rated 5 out of 5 stars

Performance is outstanding

I have been using VPS based on Ryzen cpu for a while now, and it has exceeded my expectation. The performance is outstanding. Uptime is excellent and support team is responsive and helpful, which is big pus.

March 5, 2025
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Reply from HOSTKEY

Thank you for your feedback! We're glad you appreciated our support and found our services high-quality and reasonably priced. 🚀

Rated 5 out of 5 stars

Powerful and affordable VPS on Ryzen

Hostkey has made an excellent impression on me. Their powerful and affordable VPS on Ryzen CPUs deliver excellent performance and stability. Great choice for anumore looking for reliable hosting at a reasonable price.

February 12, 2025
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Reply from HOSTKEY

Thank you for your positive feedback!

Rated 5 out of 5 stars

Highly recommended

I'm renting a powerful server with an AMD 128 core processor for very small budget. The deployment is fast, there are many additional services, and the support is very responsive. Highly recommended!

February 12, 2025
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Reply from HOSTKEY

Thank you for your kind words!

Rated 5 out of 5 stars

The platform provides affordable GPU…

The platform provides affordable GPU hosting services which include pre-installed LLMs including DeepSeek R1. NVIDIA cards enable the servers to function without requiring additional configuration for running AI models. The service stands as an excellent choice for those who use AI while watching their financial resources.

February 7, 2025
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Reply from HOSTKEY

Thank you for your positive feedback! We're glad to hear that you had a great experience with Hostkey 🚀

Rated 1 out of 5 stars

Probably the worst support

Probably the worst support, and the quality of their service is below average.

Even their ordering page works one time out of five. The quality of their bare metal is horrific. You will constantly be dealing with networking and SSD issues. If you have budgets - stay away from Hostkey.

February 6, 2025
Unprompted review
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Reply from HOSTKEY

Hello Rein! We’re sorry to hear about your disappointing experience. Your feedback is incredibly important to us. Please contact our customer care representative via customer-care@hostkey.com and we will discuss any issues you experienced. Thank you

Rated 1 out of 5 stars

Horrible service

Horrible service, horrible UI, horrible support.

Probably one of the worst supports and the UI of ordering servers. They can't even understand that people sometimes need more than 1 server. If you need multiple servers you have to go through their horrible UI over and over again for every server.

Support is useless.

February 6, 2025
Unprompted review
HOSTKEY logo

Reply from HOSTKEY

Hello! We’re sorry to hear about your disappointing experience. Your feedback is incredibly important to us. Please contact our customer care representative via customer-care@hostkey.com and we will discuss any issues you experienced. Thank you

Rated 5 out of 5 stars

I moved to HOSTKEY a few months ago

I moved to HOSTKEY a few months ago, and I can say that it was one of the most seamless migration experiences. Everything went smoothly: the control panel is intuitive and user-friendly, and the documentation provides clear examples, making it easy to find the necessary info.
I’d like to highlight the support team - they respond quickly, although sometimes the replies feel a bit templated. However, there are no major complaints, as all issues are resolved promptly.
The service stability is also top-notch. I haven’t encountered any downtime so far. Overall, I’m completely satisfied and can definitely recommend it! 🚀

January 28, 2025
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Reply from HOSTKEY

Thank you for your kind words! 🚀 We're thrilled to hear that your migration was smooth and that you're enjoying our service. We appreciate your feedback on support replies and will work on improving personalization. If you ever need anything, we're here to help. Thanks for recommending us! 🙌

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