Hostking Reviews 561

In a moment of careless madness, I destroyed my website and was overnight contemplating a rebuild. Spoke to the help desk, and they found a restore point, pressed the right buttons and an hour later things are back as they should be. Thanks to the Hostking help desk.

We've never had issues and we have been with HostKing for years. Our site has fantastic uptime. Anything you can't do yourself the support team will handle without question

The mean time to respond is in general good.
The ChatBot / Service desk guys are helpful and get things sorted out

Have gotten excellent assistance from Johan, and Darren thus far the only 2 Ive worked with but if this is the standard Hostking will go further and further.

Their service is unreal!! best internet company for sorting out issues, and they are very helpful!

I always get the best service from both billing and support. Today i got the best service from Darren, it was a long proccess to change my system but Darren was very patient. Thank you again the whole of hostking..

Its a 5 star platform and its been a great journey using the service. I highly recommend it to anyone for web hosting

i constantly have problems with my mails not being able to send them out, but when i contact Hostkings to help me , everything goes well and they are too patient throughout the whole process

Simply the best. I was struggling to reach then on WhatsApp but on the website you can't wait 30 seconds ... they are dependable, reliable and safe.

Well with just less than R250 a month you get a gold and a silver.

i wasnt understanding things, Johan helped me step by step, great service! help me get to my end result. really good job!
Thanks again Johan!

They made the website very good. easy to follow and exactly what I aksed for.

Update: on the first of August I asked my account be cancelled, I got told they can only refund the hosting. Meagre compared to what I paid but stuff it I will take it. I got charged R110 or something there abouts, but AFTER payfast had their say it was R129!
What a bloody rip off! Now I had a few other things to attend to so I forgot about this, On the 14th I sent off my documents expecting to at least receive an email on the progress-NOTHING up untill today! Jeez! This company and it's employees are beyond tardy! There is a reason they are so cheap and I get it.

I bought in on their hosting a few days ago and started to try build my site:
Now saying it's been a painful experience is an understatement!

I am trying to be fair here so: As to their chat mostly very well informed, very friendly and willing to help but responses are generally slow.

I tried sitepad, website builder, and mostly everything else they offer naively hoping to find something that fits and works for me, but alas I am not a wordpress user and I will never in my life get used to it as it's too complicated for my pea-brain.
I came from learning to build websites on a site like ECWID,Shopify and One.com- the builders are incredibly easy and responsive.
As to sitepad I tried to update and change my website I built and things are not updating after I pressed the update button, my font doesn't change, color doesn't change.

As if this is not bad enough I tried to sign up with the butterfly paygate and it wouldn't take my payment so I used payfast. As soon as I got logged in after paying- I got myself a yellow notification that I had not paid an invoice-I emailed customer support- I cannot wait more than 24 hours Especially when there was a click here to live chat:

Now I cannot even chat there because that widget is GONE! this is both in brave and chrome. I have not getting help and I know they are trying but I wanted this done yesterday!
I signed up for a MONTH program and they are already billing me! 3 days into my subscription I have already been hit with 2 invoices! I am just so annoyed now!

Real value for money.
Never had any issues that could not be fixed.

Great support

You have lost touch with customer service. A query via email takes days before its responded to. You have to wait minimum 30-45mins to get a response from a webchat especially if its a billing query.
You used to be prompt and efficient but now one has to practically beg you for a response and your review is giving an option of a date when I have multipl incidents.

The technical support staff who are knowledgeable and always helped me out of a tricky problem.

Great service! Been with Host king for years, always willing to go the extra mile which I truly appreciate

Response was fast and they helped resolve my issue even after hours.

The swift response anytime I have any challenge is super and I really appreciate

Moving all our sites to Hostking!
As web developers, we have decided to move all our client sites to Hostking. The support is absolutely out of this world. Their direct chat function means that issues are sorted in minutes, not days. Even if it is ID-10-T errors that we caused. I can not praise their support. Enough. Thanks Darren and the team. You are the best.