Hostwinds Reviews 721

Piece of cake setting up the server. I couldn't imagine it being easier.

Hostwinds is extremely easy to use, quick setup, and has excellent tech support. Have used many other hosting companies, and these guys are the real deal!

As a cost-conscious entrepreneur, I was initially drawn to Hostwinds because of their competitive pricing structure, particularly for their fully managed dedicated hosting services. The attractive hardware specifications and the generous disk space on offer seemed almost irresistible. However, as the adage goes, if it seems too good to be true, it probably is. My experience with Hostwinds sadly affirmed this.

One of the first red flags was the slow ticket response time. In today's digital era, speed and reliability are expected in customer service, especially in the web hosting sector. Regrettably, Hostwinds' delayed responses were far from this standard, which in itself can be quite distressing when you're facing technical difficulties.

The second major issue I encountered was during the migration process. It was chaotic, to say the least, and the technicians, who should have been the heroes of this phase, often appeared uninvolved and uninspired. Their responses seemed mechanical and lackluster, showing an unfortunate absence of empathy towards the predicament we were facing. As a customer, this made me feel ignored and unsupported.

The apex of the disappointment came when our sites went down for over three hours during this messy migration. To add insult to injury, the Hostwinds team, when asked for help, suggested I open a ticket with Cloudflare to inquire about the ideal settings, apparently due to their lack of knowledge about it. It was surprising and disconcerting that a reputable hosting provider would lack familiarity with such a common and crucial component of the web infrastructure.

To compound the frustration, when I asked for a refund due to these extensive issues, Hostwinds showed an unwillingness to cooperate. I believe a company should stand behind its service and when it fails to meet the expectations they set, a refund should be the minimum gesture of goodwill. Their refusal to issue a refund in this situation further erodes the trust in their customer service commitment.

While Hostwinds' attractive pricing and impressive specs may initially draw you in, the actual experience leaves a lot to be desired. I regret to say that I cannot recommend them unless they make substantial improvements to their customer service, technical expertise, and refund policies. Excellent web hosting service is more than just offering enticing packages. It involves providing a seamless experience, swift support, and standing behind your service with a fair and responsive refund policy. Unfortunately, my experience with Hostwinds fell significantly short of these expectations.

Ben was effective and saved time.

This company is fraud .They do not processed refund .They are just telling wait wait but do not giving the refund .Totally scam and fraud company

Unreliable site. I subscribed and unsubscribed on the same day and they did not return the money. Beware everyone from dealing with them. They are a group of Indian designers claiming to be an American company.

So far, things are great. Before purchasing, I reached out to Hostwinds and asked several questions about features and functionality. They were all answered professionally, so I moved forward. I just left Hostblast due to poor communication and unpleasant surprises. I'm gladd to see that Hostwinds is on top of things.

Everything just works.

I set up my card, got the credentials to my server in a minute or two, and I got up and running almost immediately.

Got online very quickly with good support. Hosting seems fast.

very easy to accomplish the domain updates, and the notifications helps to keep our domains active.

It was very quick and easy to get everything set up!

easy to use website

good job. well done hostwinds

I liked to program organization. It was very easy to access and utilize.

I paid for "managed" cloud server, VPS, a fairly pricey option. When my site got hacked, I tried repeatedly to contact customer service for any sort of assistance at all. Twice, they simply closed the ticket without even bothering to look at my site -- I mean, the entire site was behaving bizarrely.

Finally a supervisor told me it looked like a DDoS attack, so I rerouted my IP and DNS through Cloudflare. No help, because it wasn't a DDoS.

I moved the site to another host, much cheaper, and they immediately identified the malware and isolated it. Like, a week later, Hostwinds sent me an email complaining that my site was phishing. The server there was not, by that point, even connected to the WWW!

When I cancelled my account and complained about "zero" customer service, they naturally blamed me. Apparently I am not qualified to have them manage my server.

They have replied that "After carefully reviewing your case, our support team identified malicious content on your server and promptly provided guidance on how to locate the affected files." Nonsense! They did nothing of the sort until *two weeks later* when I had given up and already obtained a new server host!

Really, there are so many good and helpful webhosts around, you might as well get a good one!

I was not sure about where to start, which should consider first etc. But these support guys from Host Winds make everything simple, I didn't have to worry about anything.

Straightforward and quick process at a good price.

i bought a vps and he asked me to send some information after that i sent the legal information but he cancelled the order really it's weird