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HotDoc Reviews 2,377

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,086 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the booking process to be very easy and convenient, allowing them to arrange and manage appointments efficiently, even outside of regular business hours. Many appreciate the ability to book well in advance, cancel, or change appointments with ease, and the app is frequently praised for its straightforward and user-friendly interface. The service is often described as a fantastic help, making it simple to find available times and doctors, which is particularly useful for those with limited digital knowledge. However, some people mentioned issues with the app being clunky for older users, and a few experienced problems with appointment changes or cancellations without proper notification. There were also instances where customers found the app unhelpful in resolving booking errors or preferred direct phone calls due to recurring inaccuracies or difficulties in updating practice information.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the app easy to use,... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it very easy, straightforward, and... See more

Application

Consumers find the app to be highly convenient and easy to use for managing medical appointments, with many... See more

Service

People report positive experiences with the service, often highlighting its efficiency and convenience for... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism and caring nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to make appointments - and, if necessary, cancel them. At any time of the day or night, whenever you think of it. No more sitting on hold, waiting for your doctor's office to be able to talk t... See more

Rated 5 out of 5 stars

Not your fault with connecting to the centre but from Doctor centre in serpentine was closed because of power living in Byford and driving 40 mins was a disappointment a text to all would have helped... See more

Rated 5 out of 5 stars

Easy to use, and very convenient. I can easily arrange my appointments. I like that I can book well ahead , and if needed I can easily cancel or change the appointment.

Rated 5 out of 5 stars

This is a fantastic help with booking - so easy ( once you get the hang of it- can take a little while). Very efficient and you can create an appointment after hours or as soon as the need arrives eve... See more

Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient process,user friendly…

Very efficient process,user friendly steps.
Just one unexpected email purportedly from Hot Doc,few hours even before my booked consultation. It asked me to claim rebate or refund of $59,with receipt number. My consultation was bulk bill so i have no reasons to claim that. I treated as scam as email address looks suspect. Just took screen shot for record.

May 20, 2026
Unprompted review
Rated 2 out of 5 stars

To Invasive

To Invasive. Asks for credit card details which I will not supply. Sends info re appointments which maybe correct but are phraed badly.
I still usre them for appointments but reqested my doctor to contact me direct and not via HotDoc.

October 21, 2025
Unprompted review
HotDoc logo

Reply from HotDoc

Hi there, thanks for your feedback!

I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you.

Looking forward to hearing from you.
HotDoc team.

Rated 3 out of 5 stars

Appointment time changes

The second time I have booked an appointment for a time when I don’t have to have time off work only to have the receptionist phone me the next day to change the time because the doctor apparently doesn’t work that late. Do they give the correct times for their appointments?

May 18, 2026
Unprompted review
HotDoc logo

Reply from HotDoc

Hi Joe, thanks for your feedback!

I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you. Looking forward to hearing from you.

Thanks HotDoc team.

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