Hotels For Humanity Reviews 73

Reply from Hotels For Humanity

Jan 16, 2025

Thank you for your continued patronage!

Reply from Hotels For Humanity

Jan 16, 2025

Awesome Lynn, I am so glad it worked out!

Reply from Hotels For Humanity

Jan 16, 2025

Thank you Debbie!

Reply from Hotels For Humanity

Jan 22, 2024

Dear Nikki Patel,

We apologize for the delay and any confusion regarding your recent order. I'd like to provide a clear summary of what occurred:

During a website update, a technical glitch resulted in some products being erroneously listed at $0.00.
You placed an order during this period.
As a wholesaler, it's unsustainable for us to dispatch products listed as free, which was an unintended error.
We understand your disappointment, but it's important to note that the product's listing at $0.00 was a rare system error, not a standard offering. While we appreciate your eagerness to take advantage of what seemed like an incredible offer, we feel it's a bit harsh to leave a negative review for an honest mistake that was out of your control and ours.

Our IT team has since corrected this issue, but unfortunately, your review has added to the challenges we're facing during this transition. We believe in treating all matters with fairness and understanding, and in this instance, a gentle reminder of the situation's context would have been appreciated.

We regret any inconvenience caused and assure you that this was a one-off incident. Our team is dedicated to preventing such errors in the future and improving our communication.

Please contact us so we can discuss how best to rectify this situation for you, whether through a refund, a special discount, or assistance with a new order.

Thank you for your understanding and we look forward to resolving this amicably.

Warm regards,

Reply from Hotels For Humanity

Updated Nov 11, 2021

Hi Diane, I appreciate your feedback. Due to the Global Supply Chain Crisis, we spend a few hours communicating backlogs and finding replacement items every day. After a while, it runs up our costs, and it simply gets demoralizing when were told something will ship, and then it does not, and then you have to contact all your customers again and again. One of the issues we face with your orders is that franchise hotels do not use colored towels. With the recent surge in hotel bookings, manufactures are maxing out their facilities to accommodate these large franchise & retail purchasers.
Meanwhile, niche companies like you and myself who do not stock inventory compete with these economies of scale. Furthermore: I can't stock the Inventory because, as you said, the brand is good the shipping is awful. I've reached out to get Inventory so I can make you happy. Right now, manufactures are so backed up on orders that there not even considering my private label purchase order.

Reply from Hotels For Humanity

Updated Oct 21, 2021

Hi Jeffery, Thank you for your review; we appreciate your feedback and experience. but we love 5-star reviews more as they are our reward for working hard! They're tuff to get these days, but we keep trying! Furthermore, We understand your frustration as we, too, are super frustrated. We hope you enjoy the upgraded Pacific Coast Feather Touch of Down® Pillow King Size. No thanks needed. When we called You and told You of the issue, we were trying to fix the problem. Unfortunately, you are still really unhappy with the service. We hope you have a better experience in the future with a retail outlet (Hotels4Humanity is made for bulk b2b purchases). Much of the issues we face in operations today have to do with sea-port congestion.
Additionally, our U.S. transportation secretary Pete Buttigieg has other more important matters to handle. In addition, we have turned off the DOWNLITE and focuses are marketing on Pacific Coast Pillows for a more reliable experience at this time. .

I hope the attached link gives you some content about what is happening. With that, a 1-star review is petty I hope you too can see that, especially when we did everything to fix the issue. We're a small business; this is our livelihood, and 5-star reviews help feed our families. We hope the link below adds content and direction to your complaint. https://nypost.com/2021/10/15/secretary-buttigieg-stays-on-paternity-leave-amid-supply-chain-crisis/

Reply from Hotels For Humanity

Oct 3, 2021

We apologize, the entire team at h4h contracted COVID. Once better you can count on us to serve you well.

Reply from Hotels For Humanity

Aug 11, 2021

Thank You Amber, it was a pleasure working with you!

Reply from Hotels For Humanity

Updated Aug 6, 2021

Pacific Coast Pillows & Restful Night Pillow are much more reliable than the manufacturer you purchased your pillow from. Furthermore, Pre Covid items were almost always in stock. Since the country has opened back up, it's been tough getting anything promptly. We are very sorry for this, and we're not alone in it too! Right now, there is a vast line of cargo ships sitting off the coast of California for days on end, waiting to dock. Once the ships dock and unload their containers, we struggle to find a truck driver to deliver the goods to the warehouse.
On top of that, everyone is understaffed as much of the workforce is collecting unemployment at home. Currently, small businesses are struggling to provide value to their customers in the face of product and commodity shortages, inflation, and a lack of workforce. We hope you find your pillows again. Restful Night has a great selection. We ask all our customers to think of what supplies they need six months in the future because the global supply chain crisis may last until 2022.

Reply from Hotels For Humanity

Updated Aug 6, 2021

Pre Covid items were almost always in stock. Since the country has opened back up, it's been tough getting anything promptly. We are very sorry for this, and we're not alone in it too! Right now, there is a vast line of cargo ships sitting off the coast of California for days on end, waiting to dock. Once the ships dock and unload their containers, we struggle to find a truck driver to deliver the goods to the warehouse.
On top of that, everyone is understaffed as much of the workforce is collecting unemployment at home. Currently, small businesses are struggling to provide value to their customers in the face of product and commodity shortages, inflation, and a lack of workforce. We hope you find your pillows again. We ask all our customers to think of what supplies they need six months in the future because the global supply chain crisis may last until 2022.