Hotel Xperts Reviews 35

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Would definitely recommend people to book with this travel agent, we were provided with excellent service start to finish, and any problems we encountered were solved within a matter of 5 minutes. The... See more

Rated 5 out of 5 stars

This company deserves a 5* because they are service orientated. They have excellent communications both in the UK and abroad and always accessible. They are willing to go above and beyond. The drivers... See more

Rated 5 out of 5 stars

Absolutely amazing travel agents left everything in their hands they booked 3 different hotels for us all superb We went umrah and then Dubai. Our visas and transfers were taken care by them... See more

Rated 5 out of 5 stars

Excellent service provided by Waleed to get best price for hotels in Makkah and Madinah. Beat prices of all the major price comparison sites. Regularly kept updated and answered all questions promptly... See more

Company details

  1. Travel Agency

Written by the company

HotelXperts is a leading hotel booking service dedicated to providing traveler's with exceptional value, personalised support, and a seamless experience. We specialise in sourcing the best hotel deals, from luxurious resorts to cozy boutique hotels, ensuring that our customers always get competitive rates without sacrificing quality. Our mission is to take the stress out of travel planning by offering exclusive deals that always beat the prices of major competitors, so you can focus on enjoying your trip. What sets HotelXperts apart is our personalised approach to customer service. From the moment you start searching for your ideal stay until you’ve checked out, our team is there to assist you. You’ll have direct contact with one of our experienced booking agents, ensuring that every question is answered and every need is met. Whether you’re planning a romantic weekend getaway, a family vacation, or a business trip, we’ll help you find the perfect accommodation tailored to your preferences and budget. We pride ourselves on transparency and reliability. Our pricing is upfront, with no hidden fees, and our team works hard to build long-term relationships with hotels around the world to bring you exclusive offers. With HotelXperts, you can book with confidence, knowing you’re getting the best value and service in the industry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

35 reviews

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Rated 5 out of 5 stars

Bookmark this company 😍

I had booked a visit to Saudi and UAE but was recommended to speak to Waleed to see if he could match or even beat the price i had agreed for my trip.

To my suprise he quoted me a price for the the hotels I had booked and managed to save me almost £1000!

But what sets him apart is the knowledge of the industry and the area so he recommended which hotels and how to organise my trip. He also was available 24/7 for any advice or emergency which we unfortunately had and assisted in any way he could.

I have been blessed to meet such a humble person and no doubt will use his services again and already have recommended him to many of my friends who have all come back with the same feedback.

All I would say keep up the good work and insha Allah the rewards will come.

June 1, 2025
Unprompted review
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Reply from Hotel Xperts

Dear Brother Niamul,

SubhanAllah – what an incredibly kind and heartfelt review. We’re truly grateful for your continued trust and support, and we’re so glad we could help make your trip to Saudi and the UAE more affordable, well-organized, and stress-free.

Brother Waleed is deeply committed to every traveller’s experience, and it means a lot to hear that his guidance and round-the-clock support made such a positive impact—especially during unexpected moments. It’s a blessing for us to serve clients like you, and we’re honored that you’ve recommended us to your friends and family.

JazakAllah Khair for your duas and encouragement. May Allah continue to bless you and reward you abundantly. We look forward to assisting you again, In Sha Allah!

Warmest regards,
The Hotel Xperts Team

Rated 5 out of 5 stars

Seamless Last-Minute Booking with Outstanding Service

I reached out to Hotel Xperts very last minute for a trip to Türkiye, and I’m so glad I did. Brother Walid took the time to understand our needs and personally recommended a hotel he had stayed at himself. Despite it being out of hours, he handled the entire booking swiftly and professionally.

The hotel exceeded our expectations, both in terms of comfort and location. To top it off, they managed to price match (and even beat) other quotes I’d seen! Also there was no pressure to pay the invoice immediately - this really showed their integrity and customer-first approach.

I originally found Hotel Xperts through a Hajj/Umrah WhatsApp group and was impressed by the free advice, hotel discounts and consistently positive feedback from others.

Brother Walid and the team truly go above and beyond, and I won’t hesitate to use their services again - especially for Umrah, Insha Allah.

Highly recommended for anyone looking for trustworthy, responsive and well-informed travel support.

Thank you and Jazak Allah khair to Walid and the team.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service & Unbeatable…

⭐⭐⭐⭐⭐ Exceptional Service & Unbeatable Prices!

I discovered Hotel Xperts through a Hajj and Umrah WhatsApp group and was initially quite skeptical. Their prices were far cheaper than online platforms like Booking. com and Agoda, which seemed too good to be true. However, after speaking with them, they put all my concerns to rest with their professionalism and transparency.

I also have friends in the travel industry who tried to match their rates, but they couldn’t come close—not just in price but also in the quality of hotels. I booked DoubleTree by Hilton Jabal Omar in Makkah and Pullman Zamzam in Madinah, and both were excellent choices.

One of the things I appreciated most was how responsive they were. No matter the time, they were always available to answer questions and provide support.

If you're planning Umrah, or any holiday, I highly recommend Hotel Xperts. Their service, pricing, and hotel selection are unmatched!

February 26, 2025
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your wonderful review! 🌟 We truly appreciate you taking the time to share your experience with Hotel Xperts. It’s great to hear that we could exceed your expectations in both service and pricing.

We understand that finding great deals can sometimes feel too good to be true, so we’re glad our professionalism and transparency reassured you. Your feedback on our responsiveness means a lot to us—we strive to be available for our customers whenever they need us.

We’re delighted that you enjoyed your stays at DoubleTree by Hilton Jabal Omar and Pullman Zamzam Madinah. Ensuring our clients have comfortable and high-quality accommodations is always a top priority!

Thank you for trusting us with your Umrah journey. We look forward to helping you plan your next trip! ✨😊

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Brilliant customer service and we had…

Brilliant customer service and we had an excellent experience with Hotel Xperts

March 1, 2025
Unprompted review
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Reply from Hotel Xperts

Thank you for your kind words! 😊 We're thrilled to hear that you found our service excellent and helpful. Your satisfaction is our top priority, and we look forward to assisting you again in the future! ✨

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Very professional!

March 2, 2025
Unprompted review
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Reply from Hotel Xperts

Thank you for your kind words! 😊 We’re delighted to hear that you found our service professional. Your satisfaction is our priority, and we look forward to assisting you again in the future! 🌟

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Excellent service and really helpful

March 12, 2025
Unprompted review
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Reply from Hotel Xperts

Thank you for your kind words! 😊 We’re delighted to hear that you found our service professional. Your satisfaction is our priority, and we look forward to assisting you again in the future! 🌟

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Excellent experience

I want to express my heartfelt gratitude to Hotel Xperts for their outstanding service in arranging my father’s recent trip to Saudi Arabia. From start to finish, the team went above and beyond to ensure every detail of his journey was seamless and stress-free.
The level of professionalism and attention to detail was remarkable. They helped with everything—from choosing the best accommodations to providing valuable local insights—making the trip not only comfortable but also incredibly enjoyable for my father. Their personalized approach truly made him feel like a VIP!
I’m so grateful for the excellent communication throughout the entire process, ensuring that all our concerns were addressed promptly. It’s rare to find such a dedicated and reliable company, and I’ll certainly be recommending Hotel Xperts to anyone looking for travel assistance or a seamless experience.

Thank you again, Hotel Xperts, for making my father’s trip unforgettable and so well-organized. We look forward to working with you again in the future!

January 13, 2025
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your heartfelt review! 🌟 We are absolutely thrilled to hear that we were able to make your father’s trip to Saudi Arabia such a memorable and seamless experience. It’s truly rewarding to know that our attention to detail, professionalism, and personalized approach made such a positive impact on his journey.

Your kind words about our communication and service mean the world to us, and we are grateful for your trust and recommendation. It’s our pleasure to assist you and your family, and we look forward to helping you plan more incredible trips in the future!

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Definitely recommend

Booked my honeymoon through this company and it was the most unreal experience of my life. We were able to stay in the most beautiful and exclusive hotels and resorts.
We got an exclusive water resort in Maldives for a fraction of the price.
In Dubai we stayed at Jumeirah al qasr and at the address sky view for a great price

July 13, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your amazing review and for trusting us with your honeymoon! 💖 We're thrilled to hear that you had such an unforgettable experience and that our service helped make your special trip even more memorable. From the exclusive water resort in the Maldives to the stunning stays at Jumeirah Al Qasr and The Address Sky View, we’re glad we could offer you such fantastic value for your dream destinations! ✨

Your recommendation means the world to us, and we look forward to assisting you with many more incredible trips in the future. Wishing you both many more happy adventures ahead! 🌍😊

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

Lovely Honeymoon Booking Experience

So I was getting married and needed advice on where to go, Hotel Xperts gave me advice on where to consider and advised which hotels based on my preference and interests and they were spot on!
They managed to get me a lovely upgrade in the same price in the best hotel I’ve ever had the pleasure to stay at in my life. Throughout, they were in touch and easy to contact. Honestly, the honeymoon was exponentially better than what I had planned and I ended up spending the same amount and visiting Dubai and the Maldives at world class hotels in the prices of going to one country in the Middle East.
Thank you guys!

March 29, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your kind words and for choosing us to help plan your honeymoon! 💍🌴 We are so glad to hear that we could help you find the perfect destinations and hotels that made your honeymoon experience even more special. It’s fantastic to know that we could offer you an upgrade and that the trip exceeded your expectations!

It’s always a pleasure to be part of such a significant moment in your life, and we’re thrilled that we helped make it memorable. We’re looking forward to assisting you on future adventures and hope to help create many more amazing experiences for you!

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Hotelxperts while booking my honeymoon in Turkey for 10 nights. The entire booking process was smooth and easy, with help readily available whenever needed. They went above and beyond with regular check-ins to ensure everything was perfect. We had a fantastic time and felt well taken care of throughout our trip. I would highly recommend Hotelxperts to anyone looking for a stress-free and memorable travel experience!

November 30, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your honeymoon in Turkey was everything you hoped for and more. It’s great to know that our team was able to provide smooth and seamless assistance throughout your booking and trip. We truly believe that a stress-free and memorable experience is what everyone deserves, and we’re so glad we could make that happen for you! 😊

Your recommendation means the world to us, and we look forward to helping you plan many more incredible adventures in the future!

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

I decided to go for Umrah at the last…

I decided to go for Umrah at the last minute, and I was impressed by how quickly everything was arranged. The hotel accommodations and dinner were excellent. Instead of searching for food outside, the hotel's dinner was exceptionally well-prepared. The overall service provided by the organizers was outstanding. They were always available whenever I needed assistance, whether it was transportation from Makkah to Medina or to the airport. Everything was arranged smoothly without any issues. I highly recommend their services.

October 13, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your wonderful review! 🌟 We're so glad to hear that your last-minute Umrah trip went smoothly and that you were satisfied with the hotel accommodations, meals, and overall service. It’s great to know that everything—from transportation to assistance—was taken care of to make your experience stress-free.

Your recommendation means a lot to us, and we’re happy we could help make your journey memorable. We look forward to assisting you with many more trips in the future!

Best regards,
Hotel Xperts Team

Rated 5 out of 5 stars

I used HotelXperts for a long weekend…

I used HotelXperts for a long weekend away with wife and they provided great value on their hotel deal, beat all the big competitors on price! Assuring as well that you have direct contact with somebody throughout the booking process. Would definitely be using them again and i highly recommend them too.

October 4, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you and your wife had a fantastic weekend away and that we could provide you with great value. It's wonderful to know that our pricing and personalized service stood out to you. We truly appreciate your recommendation and look forward to helping you plan your next getaway! If you ever need anything, don’t hesitate to reach out. Thanks again for choosing HotelXperts!

Rated 5 out of 5 stars

fantastic value and great service

not only was it better value than the likes of 📕ing.com, i felt reassured knowing a real person was available throughout the whole process. would definitely use again myself and recommend to others ✅

August 15, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you so much for your wonderful feedback! We're thrilled to hear that you found great value and reassurance in our service. Our team is always here to provide that personal touch and make your experience seamless. We look forward to assisting you again in the future and truly appreciate your recommendation! ✅

Rated 5 out of 5 stars

100% Recommend 5⭐️

5⭐️ Service

I used HotelXperts for my pilgrimage to Saudi Arabia. HotelXperts provided a full hotel package at a very competitive price offering the best names and locations. I will definitely be using their services again whether for pilgrimage or holidays!

July 14, 2024
Unprompted review
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Reply from Hotel Xperts

Thank you for your fantastic review! We're delighted to hear that you had a 5-star experience with HotelXperts during your pilgrimage to Saudi Arabia. It’s wonderful to know that our hotel package met your expectations in terms of quality and value. We look forward to assisting you again on your future pilgrimages and holidays!

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