Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32K reviews
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EVERYTHING WAS PERFECT THANK YOU VERY…
EVERYTHING WAS PERFECT THANK YOU VERY MUCH 06/7/2026
July 6, 2026
Reply from Hotpoint Service
We're so happy to hear everything was perfect! Thank you very much for your kind words.
Reply from Hotpoint Service
We're so glad to hear that your experience was quick and efficient! We appreciate your positive feedback.
A very simple online experience to…
A very simple online experience to register my freezer.
July 3, 2026
Reply from Hotpoint Service
We are so pleased you found the registration process for your freezer straightforward. We appreciate your positive feedback.
Reply from Hotpoint Service
We are so happy to hear that our process was easy and clear for you. Thank you for your kind words!
It was straight forward and easy
July 7, 2026
Reply from Hotpoint Service
We're so glad to hear that you found the experience straightforward and easy. We appreciate you sharing your positive feedback with us!
Reply from Hotpoint Service
We're glad to hear that your online experience was straightforward and without problems. We appreciate your feedback.
Ease of completion and all questions in…
Ease of completion and all questions in plain English
July 3, 2026
Reply from Hotpoint Service
We're happy to hear that completing it was easy and the questions were clear. We appreciate your positive feedback!
Knowledgeable staff
July 1, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
It was not a simple procedure
It was not a simple procedure as on previous occasions when all i did was to call a direct dedicated telephone number and provide the fridge freezer details, including the machine reference number, I was told the machine warrantee was registered.
All The time I was being told why I should take out the Domestic & General breakdown cover. When I finally persuaded your employee that I really didn’t want the cover she said , when asked, that I wouldn’t be getting confirmation of the 1 year and 10 year warrantee.
All the time I was unsure whether I was dealing with Hotpoint or D & G.
July 8, 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Not really worth it.
The warranty doesn't seem worthy of 10years as it only covers some parts and no labour at all, and the call out fee is quite expensive just to see if the fault is under Warranty.
July 2, 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have concerns regarding the terms of your warranty cover.
We'd like the opportunity to discuss this with you and provide any clarification or support you may need. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you sharing your comments with us, as customer feedback helps us continue to review and improve our services.
Kind regards,
Mohammed
Simple to do online and very…straightforward
Simple to do online and very straightforward.
July 10, 2026
Reply from Hotpoint Service
We are so glad to hear that your online experience was straightforward and easy. Thank you for your kind words!
Reply from Hotpoint Service
We're so happy to hear you had such a simple and problem-free experience with us. Thank you for your positive feedback!
Reply from Hotpoint Service
We are so glad to hear that you found the registration process easy to complete. We appreciate your positive feedback!
Reply from Hotpoint Service
Hi Dianne
Thank you for taking the time to share your feedback. We're pleased to hear that you received good service and that your experience was quick and positive.
We noticed that your rating does not appear to match the comments you have provided. If you feel your review rating does not fully reflect your experience, we would appreciate it if you could consider updating it.
Thank you again for your feedback and for choosing Hotpoint.
Kind regards,
Mohammed
It was just a blatant upsell
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
July 1, 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Fairly simple process
The process was simple but I didn't get a confirmation email after registering, then I was "timed out", and had to re-register. I did subsequently get a confirmation email, but would have expected some sort of reference/registration number to use if I needed to organise a repair.
July 8, 2026
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Great service completed over the phone…
Great service completed over the phone by your very competent staff
July 9, 2026
Reply from Hotpoint Service
We're so happy to hear our team provided you with excellent service over the phone. Thank you for sharing your positive experience!
Very easy to register appliance
July 6, 2026
Reply from Hotpoint Service
We're happy to hear that you found the appliance registration process easy! We appreciate your positive feedback.
Reply from Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The adviser was very helpful and…
The adviser was very helpful and explained everything clearly.
Thank you for a positive experience
July 6, 2026
Reply from Hotpoint Service
We're so glad to hear our adviser provided such clear explanations and a positive experience. Thank you for your kind words!
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