Hotspring Southwest & Wales Reviews 723

Super people to deal with, from choosing our hot tub, installation and set up to on-going maintenance. Great choice of products and very knowledgeable staff. Highly recommended! 😊

Instalation was very helpful and informative... Also the purchase was easy.

Bought our hot tub and have now had it for 8 years without any issues. Always collect our salts and equipment from Hot Springs, always friendly and helpful for chemicals, would recommend always.

Very helpful staff, knowledgeable and nothing too much trouble. They have always been on the end of the phone if I needed any support.
I would definitely recommend them.

Having bought a Hot Spring Relay about six years ago, I am still amazed at how cheap it is to run despite rising energy costs. Really impressed and it has been a great asset. Just love it!!!!

There people who work here was amazing and the hot tub are nice and great price and lovely people

We've had hot tub 15 months.The before and after care service is excellent . Hot tub is amazing but We have had a few issues which they came out and sorted within the 12 months.

Great service from the start when we met Josie in Swansea. She continued to communicate very effectively throughout the entire purchase process. The two delivery guys Jack and Josh were awesome and went above and beyond. I had an issue whereby the tub didn’t come with a subwoofer as it should with the music option, but that has now been scheduled for installation.

Rob and the Team have been fantastic from first visit. The knowledge and genuine level of understanding has been second to none. Would and have highly recommended their sales and service. Anyone unsure should go speak with Rob, he will make sure you feel welcome and provide you with a breath of honest fresh air.

Rob was a great help when purchasing and made the experience very easy. Always available on the phone for advice and helpful whenever we needed it.
Great team installed and set up, couldn’t fault the whole experience. Highly recommend.

A very helpful and knowledge team, Genna, Stuart, Joshua, Matt and Dee. We have our hot tub for just over a month and we love it. I have no hesitation in recommend them for their sales, installation and service expertise.

Fantastic advice from Simon, as per usual. Highly recommend.

Simon was super helpful _very kniwkegabke, wukk definitely get chemicals here again, great service

I have the relay hot tub and have had it a few years, it is the best thing I ever did buying this. Sue sold me the hot tub, she was extremely helpful, tons of advice. Sue continues to be helpful by phone or in person. Amazing service

I Spoke to Simon in Chepstow after coming in for some chemicals and ended up having a a really good chat with him. What a lovely bloke

The staff member Josie was knowledgable, informative and explained everything we needed to know when purchasing a hot tub in the future. She was fab with my 3 year old who loves the experience as much as me.

Been waiting for a manager to get back to me for 2 weeks to discuss a refund under the Consumer Rights Act. Chased it up 2 days ago was told someone will call and still nothing!
My hot tub was damaged during delivery along with the fittings for the lid being in the wrong place so it was cracked and couldn’t be secured down. To which I was initially told the straps will stretch. (Not unless I want them to rip over time.) A replacement panel has since been fitted. We had to have some of the speakers replaced as they were faulty. There are a number of outstanding issues that I raised when a guy came to replace speakers, including chemical issues and the headrest doesn’t stay in place, to which we have not been contacted back about. And more issues keep arising; some of the jets intermittently don’t work. When we were in the sales office we were told the tub is very low maintenance due to the frog system and that it’s used in holiday lets so holiday makers do not have to deal with chemicals. The service team have a different opinion to the sales team. I am constantly having to adjust chemicals daily and it requires a far higher dosage than we were advised and than it states in the instructions.
It seems that once you have paid your hard earned thousands they don’t want to know. Next stop ombudsman.

Very helpful, polite staff, who were not pushy. They had a good knowledge about the products they sold.
A good range in store to look at.
We came away with a good understanding of what type of hot tub would be good for us, and will be back shortly to look at purchasing one

Great product and service. Very professional and trustworthy company to deal with.