It’s been such a good experience from initially meeting Sue Pascoe in Swansea to her continued good communication ever since through to the delivery of the hot tub. The delivery lads,Justin,har... See more
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We have had our Hot Tub for about 14 years and the time came to order a replacement lid. This we did in mid-December ‘25 and today it was fitted by Ted who brought it all the way from Bristol. The de... See more
We purchased our hot tub from Hotspring hot tubs 14 years ago ,we are still using it regularly nice to chill out after a long day at work. Would definitely recommend “Hotspring Southwest&Wales who t... See more
If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning. Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissio... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
4.3
Excellent
723 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Great person working very kind and…
Great person working very kind and gentle simon it’s the best
July 28, 2023
Unprompted review
Friendly staff and extremely helpful…
Friendly staff and extremely helpful for my individual needs. Overall lovely experience
July 24, 2023
Unprompted review
Helpful and honest advice
Helpful, honest and friendly advice on the maintenance of the tub.
July 22, 2023
Unprompted review
Extremely helpful and…
Steve was extremely helpful and knowledgeable on the hot tubs available. We are looking for a hot tub but restricted by size and he was very helpful showing us what he and other stores have taking us through features each had.
July 16, 2023
Unprompted review
Josie at the Swansea branch has been…
Josie at the Swansea branch has been Awesome in helping me find a lifter. Thanks Josie- appreciated
July 14, 2023
Unprompted review
Was helpful from start to the finish…
Was helpful from start to the finish very good service help me to get the hot tub for our house and family would recommend to anyone 🎉
July 13, 2023
Unprompted review
Relay hot tub …
We recently took a trip to Cadbury garden centre while we we’re there we was looking at the hot tubs never dreaming we could afford one. We got talking to Rob from Hotspring who was telling us about the benefits from purchasing a hot tub and how affordable they are. We decided on the Relay hot tub (after a few weeks of talking it though and no pressure) Rob has been with us all the way from deciding to purchase to the delivery. Even now if I have any questions or queries Robs there to help and advise. Best purchase we have ever made we love it. Thank you to Rob at Hotspring for making it easy and no pressure sale I massively recommend the relay hot tub and recommend Hotspring.
May 1, 2023
Unprompted review
Josie was extremely friendly and…
Josie was extremely friendly and helpful on my visit to the showroom today. A brilliant choice of tubs for me to choose from.
July 11, 2023
Unprompted review
Simon was incredibly helpful and found…
Simon was incredibly helpful and found a product that I was having great difficulty in sourcing. He was very knowledgeable and thoroughly helpful. I totally recommend
July 8, 2023
Unprompted review
Fantastic service
Fantastic service, very knowledgeable and thoroughly recommend 👏
June 19, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for choosing HotSpring Southwest and Wales for your hot tub needs! We're thrilled to hear that you had a fantastic experience with our service.
Best regards,
The Hotspring Southwest and Wales team.
We visited today at the
We visited today at the
st melons branch of hotspring and was so grateful to Josie for all her help with supplying us chemicals for our tub. Will definitely return for our chemicals in the future so reasonable priced.
June 18, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for visiting our HotSpring branch in St. Melons! We greatly appreciate your kind words and are delighted to hear that Josie provided you with excellent assistance in supplying the chemicals for your hot tub. We're glad to know that you had a positive experience.
Best regards,
The Hotspring Southwest and Wales team.
Josie was very helpful and attentive
Josie was very helpful and attentive, as well as very informative
June 17, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a review! We're thrilled to hear that Josie provided you with helpful and attentive service. It's wonderful to know that she was informative and assisted you well.
Best regards,
The Hotspring Southwest and Wales team.
Staff are very friendly and helpful,
Staff are very friendly and helpful,
Would highly recommend these guys.
June 17, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We greatly appreciate your kind words about our staff. We take pride in having a friendly and helpful team who are dedicated to providing exceptional service.
Best regards,
The Hotspring Southwest and Wales team.
Great service and support from Plymouth!
Great chat with Sue on the benefits & ease of the freshwater system! ...plus topped myself up with testing sticks - thank you!
June 16, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We're delighted to hear that you had a great experience with our service and support in Plymouth. Sue is an invaluable member of our team, and we're glad she provided you with helpful information about the benefits and ease of the freshwater system.
We're also happy to hear that you found the testing sticks useful and that we could assist you with that as well. Your satisfaction is our top priority, and we strive to provide comprehensive support for all your needs.
Best regards,
The Hotspring Southwest and Wales team.
Knowledgeable lady Josie
Knowledgeable lady Josie, very welcoming, friendly and not pushy at all.
June 14, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a review! We greatly appreciate your feedback about Josie. We're thrilled to hear that she provided you with a knowledgeable and welcoming experience.
At HotSpring Southwest and Wales, we strive to create a friendly and non-pushy environment for our customers. We want to ensure that you feel comfortable and well-informed during your interactions with us.
Best regards,
The Hotspring Southwest and Wales team.
Excellent service
Ash was so helpful. He answered all of my questions and was very knowledgeable. He completely put my mind at rest and I now can’t wait to take delivery of my hot tub.
June 11, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We're thrilled to hear that Ash provided you with such helpful and knowledgeable assistance. It's wonderful to know that he was able to address all your questions and concerns, putting your mind at ease.
We understand the excitement of anticipating the delivery of your hot tub, and we're just as excited for you! We strive to provide exceptional service and ensure that our customers have a smooth and enjoyable experience.
Best regards,
The Hotspring Southwest and Wales team.
A great time in a hot tub!
The hot tub arrived in plenty of time for a birthday celebration and was perfect for us all ages ranging from 70's to young children! Would recommend for any celebration or relaxing few days with friends or family or relax time !
June 4, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We're delighted to hear that you had a great time with our hot tub for your birthday celebration. It's wonderful to know that the hot tub was enjoyed by people of all ages, from young children to those in their 70s.
We couldn't agree more - hot tubs are perfect for various occasions, whether it's a celebration, a relaxing few days with friends and family, or simply a well-deserved time to unwind and relax.
We appreciate your recommendation and are grateful that you chose us to be a part of your special occasion. If you ever need our services again in the future or have any questions, please feel free to reach out. We're here to ensure you have the best hot tub experience possible.
Thank you again for your kind words and for choosing us. We hope to serve you again soon!
Best regards,
The Hotspring Southwest and Wales team.
The Best Support out there
Such helpful support staff. Not only gave very good advice about potentially selling, but after deciding to keep offered a part for the tub which is arriving tomorrow.
They were lovely when buying it, and even better now. Superb.
June 5, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We're thrilled to hear that our support staff provided you with such helpful assistance. We strive to offer the best support possible to our valued customers.
We're glad to know that the advice you received regarding potentially selling the tub was valuable. Additionally, we're pleased to hear that you decided to keep it and that we could provide you with the necessary part promptly.
At HotSpring Southwest and Wales, we aim to create a pleasant and positive experience from the initial purchase to ongoing support. We're delighted that our team exceeded your expectations and made the process even better for you.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to provide superb support whenever you need it.
Thank you again for your kind words and for choosing us. We appreciate your feedback and look forward to serving you in the future!
Best regards,
The Hotspring Southwest and Wales team.
Josie was very helpful and kind,
Josie was very helpful and kind,, very interesting with all the information she gave me and showing me everything about hot tubs and how to clean and look after them.
June 5, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We greatly appreciate your kind words about Josie. We're delighted to hear that she provided you with helpful and informative assistance during your visit.
At HotSpring Southwest and Wales, we believe in the importance of providing comprehensive information about hot tubs and their maintenance. We're glad that Josie was able to showcase our products and guide you through the process of cleaning and caring for them.
If you have any further questions or need additional support, please don't hesitate to reach out. We're here to ensure that you have a seamless and enjoyable experience with your hot tub.
Thank you again for your positive feedback. We appreciate your trust and look forward to serving you in the future!
Best regards,
The Hotspring Southwest and Wales team.
Professional and a highly recommended company
I highly recommend hot springs as a company. Spoke with a loverly lady regards the company’s requirements for an electrician to assist them, and there customers in regards to installations. Outstanding customer service and extremely professional.
June 2, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review! We greatly appreciate your kind words about Josie. We're delighted to hear that she provided you with helpful and informative assistance during your visit.
At HotSpring Southwest and Wales, we believe in the importance of providing comprehensive information about hot tubs and their maintenance. We're glad that Josie was able to showcase our products and guide you through the process of cleaning and caring for them.
Best regards,
The Hotspring Southwest and Wales team.
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