It’s been such a good experience from initially meeting Sue Pascoe in Swansea to her continued good communication ever since through to the delivery of the hot tub. The delivery lads,Justin,har... See more
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See what reviewers are saying
We have had our Hot Tub for about 14 years and the time came to order a replacement lid. This we did in mid-December ‘25 and today it was fitted by Ted who brought it all the way from Bristol. The de... See more
We purchased our hot tub from Hotspring hot tubs 14 years ago ,we are still using it regularly nice to chill out after a long day at work. Would definitely recommend “Hotspring Southwest&Wales who t... See more
We wanted our hot tub to be summer ready. Paid £499. The engineer lied to us. And lied to Hotspring. He had not cleaned it well at all. Photos were emailed and another engineer was sent. H... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
4.1
Great
724 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sue was brilliant as always
Sue was brilliant as always - very helpful and knowledgeable
April 13, 2023
Unprompted review
Good customer service
11/04/23
I am in the process of buying a resistance pool, which has been sold to me by Rob Mcabe. I can’t speak highly enough of him. He is a genuine supportive nice guy who truly believes in the hot tubs and pools that he sells. His knowledge on these products is brilliant. He treats his customers extremely well and is always happy to go the extra mile to help out and provide great customer care. Thank you for your support.
April 11, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience of buying a resistance pool from Rob. It's great to hear that he provided you with excellent customer service and went above and beyond to help you with your purchase.
It's always reassuring to work with someone who has extensive knowledge and expertise in the products they sell, and it sounds like Rob's passion for hot tubs and pools truly shines through in his work.
We appreciate you taking the time to leave a review and share your feedback. We hope you enjoy your new resistance pool and continue to receive top-notch service from Rob in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great hot tub !
Great hot tub. Had it a year now and still use it regularly. It’s well insulated and doesn’t cost much to run at all !
Simon at the Cardiff hot springs , always helpful and nice.
April 10, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to share your positive experience with your hot tub from Hotspring Southwest and Wales. It's great to hear that you are still using it regularly after a year and that it is well insulated, which has helped to keep running costs low.
We are glad to hear that Simon at the Cardiff branch was helpful and provided you with excellent customer service. We take pride in our knowledgeable and friendly staff who are always ready to assist our customers with any questions or concerns.
Thank you for your review and we hope you continue to enjoy your hot tub for many years to come.
Best regards,
The Hotspring Southwest and Wales team.
Staff were very helpful
Staff were very helpful, allowed us to find everything we were looking for with no issues and advised us on how to properly use the products we were interested in!
April 10, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with the staff at Hotspring Southwest and Wales. We are glad to hear that our team was able to assist you in finding everything you were looking for and provided helpful advice on the proper use of the products you were interested in.
At Hotspring Southwest and Wales, we strive to provide excellent customer service and help our customers make informed decisions about the products they purchase. We are happy to hear that our staff were able to meet your needs and make your shopping experience a pleasant one.
Thank you for your review and we hope to have the opportunity to serve you again in the future.
Best regards,
The Hotspring Southwest and Wales team.
George and Simon at your Cardiff branch…
George and Simon at your Cardiff branch could not have been more helpful. They are excellent representatives for your organisation.
April 8, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with George and Simon at our Cardiff branch. We are thrilled to hear that they provided you with excellent customer service and were helpful during your visit.
At Hotspring Southwest and Wales, we take pride in our knowledgeable and friendly staff who strive to assist our customers in any way possible. We are happy to hear that George and Simon were excellent representatives of our organization and provided you with a positive experience.
Thank you for your review and we hope to have the opportunity to serve you again in the future.
Best regards,
The Hotspring Southwest and Wales team.
Amazing service and supper friendly you…
Amazing service and supper friendly you got to buy a hot it was money well spent
April 8, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with Hotspring Southwest and Wales. We are thrilled to hear that you received amazing service and our staff were super friendly during your purchase of a hot tub.
At Hotspring Southwest and Wales, we strive to provide excellent customer service and create positive experiences for our customers. We are glad to hear that your purchase of a hot tub was money well spent and that you are enjoying the benefits of your investment.
Thank you for your review and we hope to continue serving you in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent customer service.
Excellent customer service.
Very highly recommended
April 8, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with Hotspring Southwest and Wales. We are delighted to hear that you received excellent customer service from our team.
At Hotspring Southwest and Wales, we take pride in providing the highest level of customer service to our clients. We strive to create positive experiences and meet the needs of our customers in every way possible. We appreciate your recommendation and are grateful for your support.
Thank you for your review and we hope to continue serving you in the future.
Best regards,
The Hotspring Southwest and Wales team.
We have had our hot tub since July 21
We have had our hot tub since July 21. The Fresh Water System is so efficient that it only needs checking once a week and we are still running on the original fill of water which is still crystal clear. The only maintenance is vacuuming the inside, wiping around the waterline and washing the filters. So easy to operate and is so good with dealing with bad backs and joint pain. Throughly recommend Hot Springs too as always so helpful and giving advice with no hard sell.
April 8, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with your hot tub from Hotspring Southwest and Wales. We are delighted to hear that you have been enjoying your hot tub since July 2021 and that the Fresh Water System has been so efficient that it only requires checking once a week.
We take pride in providing our customers with high-quality products that are easy to operate and require minimal maintenance. We are thrilled to hear that your hot tub has been effective in dealing with your back and joint pain.
At Hotspring Southwest and Wales, we always aim to provide excellent customer service and advice to our customers without any hard sell. We appreciate your recommendation and are grateful for your support.
Thank you for your review and we hope to continue serving you in the future.
Best regards,
The Hotspring Southwest and Wales team.
Called in for some test strips and as…
Called in for some test strips and as ever, Simon was very helpful offering advice on some general maintenance questions
We’ve had our tub around 18 months now, and we still get great after sales care from Simon, who never makes us feel as though we are asking daft questions
Definitely goes above and beyond 👍
April 4, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with Simon at Hotspring Southwest and Wales. We are thrilled to hear that he was very helpful in offering advice on some general maintenance questions and providing great after-sales care.
At Hotspring Southwest and Wales, we take pride in providing excellent customer service and support to our customers. We are glad to hear that Simon has been able to assist you in maintaining your hot tub and has never made you feel like you were asking daft questions.
We appreciate your kind words and are grateful for your continued support. Simon and the rest of our team always aim to go above and beyond to ensure our customers are satisfied with their purchases.
Thank you for your review and we hope to continue serving you in the future.
Best regards,
The Hotspring Southwest and Wales team.
5 stars all round!
Love my Relay and great customer service from the guys at St Mellons!
April 4, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for sharing your positive experience with your Relay hot tub from Hotspring Southwest and Wales. We are delighted to hear that you love your hot tub and that our team at the St Mellons branch provided great customer service.
At Hotspring Southwest and Wales, we take pride in providing high-quality hot tubs and excellent customer service to our clients. We are thrilled to hear that our team was able to assist you in finding the right hot tub for your needs and provided great after-sales support.
Thank you for your review and we hope to continue serving you in the future.
Best regards,
The Hotspring Southwest and Wales team.
Friendly and helpful staff that always…
Friendly and helpful staff that always go above and beyond to help. Much better to speak to someone knowledgeable in person than order and keep fingers crossed from the internet 🤩
April 1, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for your review of HotSpring Southwest and Wales! We're delighted to hear that our staff have been friendly, helpful, and knowledgeable, and that they've gone above and beyond to assist you. We pride ourselves on providing excellent customer service and making sure that our customers have the best possible experience when purchasing a hot tub from us. We couldn't agree more that it's much better to speak to someone in person who can answer your questions and provide guidance, rather than just ordering blindly from the internet. We appreciate your business and hope you continue to enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
People were friendly and items we…
People were friendly and items we required were in stock.
April 1, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to review HotSpring Southwest and Wales! We're happy to hear that our team was friendly and that we had the items you needed in stock. Providing excellent customer service and ensuring we have a well-stocked inventory are both top priorities for us. We appreciate your business and hope you'll keep us in mind for any future hot tub needs you may have.
Best regards,
The Hotspring Southwest and Wales team.
Fantastic helpful and practical advice
Fantastic helpful and practical advice. Just what I needed.
March 31, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review of HotSpring Southwest and Wales! We're thrilled to hear that you found our advice helpful and practical. Providing knowledgeable guidance to our customers is a top priority for us, and we're glad we were able to assist you with your hot tub needs. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
The lady was very helpful &…
The lady was very helpful & knowledgeable
March 29, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for your review of HotSpring Southwest and Wales! We're pleased to hear that our team member was both helpful and knowledgeable in assisting you with your hot tub needs. We pride ourselves on providing excellent customer service and ensuring that our staff are trained and informed on all aspects of our products. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
Hugely delighted with out Hot Tub and…
Hugely delighted with out Hot Tub and after service provided - Sue has been so helpful
March 29, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to review HotSpring Southwest and Wales! We're thrilled to hear that you're delighted with your hot tub and the after-service we provided. Our team strives to provide excellent customer service, and we're glad that Sue was able to assist you and provide helpful support. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you continue to enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
No jargon information
I've wanted a HT for ever but getting The man on board has been...hard..however we stopped off at dobbies and got a very informative conversation with no hard sales ... The man has definitely change his mind on the HT purchase...next step get the garden safe and HT in
Thank you
Sarah and Andrew x
March 25, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to share your experience on Trustpilot. It's great to hear that you had a positive and informative conversation at Dobbies and that it has helped change your partner's mind about the HT purchase. It's always important to make informed decisions, and it sounds like you were able to do just that without any pressure from sales staff.
We wish you all the best as you move forward with your plans to get the garden safe and install the HT. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
The Hotspring Southwest and Wales team.
Best experience ever
Superb customer service ever since buying our propel hot tub in 2019.
March 19, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you've received superb customer service ever since buying your Propel hot tub in 2019.
At Hotspring, we believe in providing our customers with exceptional service and support to ensure they get the most out of their hot tub experience. We're glad to hear that we've been able to provide that for you since your purchase, and we're committed to continuing to provide you with excellent service in the future.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to serve you and your hot tub needs.
Best regards,
The Hotspring Southwest and Wales team.
Went to Endsleigh for some chemicals…
Went to Endsleigh for some chemicals and great to get advice about what to do to keep my mini hot tub in great condition. Luv my hot tub and it is my refuge to watch sport and have a beer after golf. Luv it
March 15, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly at our Endsleigh store. We're thrilled to hear that you received great advice about how to keep your mini hot tub in great condition and that you're enjoying your hot tub as your refuge to watch sports and relax after golf.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to provide you with the advice you needed and that you love your hot tub.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Simon was extremely helpful in Cardiff…
Simon was extremely helpful in Cardiff very informative will be visiting the store again.
March 12, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon at our Cardiff store. We're thrilled to hear that Simon was extremely helpful and informative, and that you plan on visiting the store again.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and provide you with a great customer experience.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to seeing you again soon at our Cardiff store.
Best regards,
The Hotspring Southwest and Wales team.
Great value and service
I’ve got the Prodigy hot tub from Plymouth Hot Spring. Great service from Sue and the team and such good quality products! Would highly recommend 👍
March 11, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Sue and our team in Plymouth. We're thrilled to hear that you received great service and that you are enjoying the high-quality Prodigy hot tub.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you and that you would highly recommend us.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
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