It’s been such a good experience from initially meeting Sue Pascoe in Swansea to her continued good communication ever since through to the delivery of the hot tub. The delivery lads,Justin,har... See more
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See what reviewers are saying
We have had our Hot Tub for about 14 years and the time came to order a replacement lid. This we did in mid-December ‘25 and today it was fitted by Ted who brought it all the way from Bristol. The de... See more
We purchased our hot tub from Hotspring hot tubs 14 years ago ,we are still using it regularly nice to chill out after a long day at work. Would definitely recommend “Hotspring Southwest&Wales who t... See more
We wanted our hot tub to be summer ready. Paid £499. The engineer lied to us. And lied to Hotspring. He had not cleaned it well at all. Photos were emailed and another engineer was sent. H... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
4.1
Great
724 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advice
Simon was very helpful as always with great advice! Would buy again!
March 9, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon. We're thrilled to hear that Simon was very helpful and provided you with great advice.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and that you would buy from us again.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service and that our team had good knowledge to assist you.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Fantastic service from Simon at the…
Fantastic service from Simon at the Cardiff store. I can highly recommend hot springs hot tubs!
February 25, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon at our Cardiff store. We're thrilled to hear that you received fantastic service from Simon and that you highly recommend our hot tubs.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and provide you with a great customer experience.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Professional throughout
From the first contact with the Congresbury team, through to the installation team and finally the delivery guys, the experience received was exceptional. Not our first tub, down sizing, so whilst we thought we knew what we were doing, the guys at every stage proved most helpful. The hot tub is my happy place, delighted that Hotspring have reacquainted us with happiness.
February 15, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received exceptional service from our Congresbury team, installation team, and delivery guys.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our team was able to provide you with helpful guidance and support throughout the process, especially since this wasn't your first hot tub purchase.
We're also delighted to hear that your hot tub has become your happy place, and that we've been able to reacquaint you with happiness.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
hot springs in Bristol has amazing…
hot springs in Bristol has amazing sales team .I bought a free flow cascina hit tube back in summer . the service right through to insulment was amazing .everything the sales team said about the hot tube was true
February 20, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly our Bristol showroom. We're thrilled to hear that our sales team provided you with amazing service and that you were satisfied with your Free Flow Cascina hot tub purchase.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our sales team was able to provide you with accurate and truthful information about your hot tub, and that the installation process went smoothly.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service from us and that you highly recommend us.
At Hotspring, we strive to provide our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you.
Thank you for your recommendation and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
damian hardy
Please reply to "hot springs in Bristol has amazing sales team .I bought a free flow cascina hit tube back in summer . the service right through to insulment was amazing .everything the sales team said about the hot tube was true
"
Dear valued customer,
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly our Bristol showroom. We're thrilled to hear that our sales team provided you with amazing service and that you were satisfied with your Free Flow Cascina hot tub purchase.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our sales team was able to provide you with accurate and truthful information about your hot tub, and that the installation process went smoothly.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent staff and service in Cardiff…
Excellent staff and service in Cardiff office!
February 19, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with our Cardiff showroom at Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service from our staff.
At Hotspring, we believe in providing our customers with the best possible service and support to ensure they get the most out of their hot tub experience. We're glad to hear that our team in Cardiff was able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service from the staff
Great service from the staff, shop is always well stocked, nothing too much trouble. Love our hot tub!!
February 19, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service from our staff, that our shop is always well-stocked, and that you love your hot tub.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to provide you with the support you needed, and that you're enjoying your hot tub.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
I visited Hotspring in St Mellons in…
I visited Hotspring in St Mellons in Cardiff earlier for some advice on how to combat ‘cloudy water’ and how to combat this!
I received some fantastic clear advice from Simon who knew precise Ways and methods on how to resolve matters!
The advice has been invaluable and fully informative and thank both HotSpring and Simon for the very welcome advice.
February 18, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you so much for taking the time to share your positive experience at Hotspring in St Mellons, Cardiff. We're thrilled to hear that you received fantastic advice from Simon on how to combat "cloudy water" in your hot tub, and that his guidance has been invaluable and fully informative.
At Hotspring, we pride ourselves on providing top-notch customer service and expert advice to help you get the most out of your hot tub experience. We're so glad that Simon was able to provide you with clear and precise ways to resolve the issue with your hot tub's water, and we'll be sure to pass on your kind words to him.
Thank you again for choosing Hotspring, and we look forward to seeing you again soon!
Best regards,
The Hotspring Southwest and Wales team
Friendly and supportive advice
We had a couple of teething issues but staff were quick to come out and put things right. Don't feel daft asking questions.
December 14, 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to share your feedback on your experience with us at Hotspring Southwest and Wales. We're glad to hear that our staff were quick to address any issues you experienced and put things right. Our team takes great pride in providing excellent customer service and ensuring that our customers are satisfied with their hot tub experience.
We also appreciate your feedback about not feeling daft when asking questions. At Hotspring, we believe that no question is too small or insignificant, and our team is always happy to help answer any questions or concerns you may have.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team
The staff always do their best to help…
The staff always do their best to help and sort out if you have a problem
February 18, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that our staff have always done their best to help and sort out any problems you may have had.
At Hotspring, we believe in providing our customers with the best possible service and support, and we're glad to hear that our team has been able to deliver that for you. We understand that issues can arise with hot tubs, and we're committed to resolving any problems our customers may encounter as quickly and efficiently as possible.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Fantastic company to deal with
We cannot thank Hotspring South West more than enough. From sales through to installation and aftercare the customer service has been exceptional.
February 16, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with us at Hotspring Southwest and Wales. We're glad to hear that our staff have always done their best to help and sort out any problems that you may have encountered.
At Hotspring, we strive to provide excellent customer service, and it's great to hear that our team has been able to assist you whenever you needed it. We take great pride in ensuring that our customers have the best possible hot tub experience, and we're thrilled to hear that our efforts have not gone unnoticed.
Thank you again for choosing Hotspring Southwest and Wales, and we look forward to providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team
I'm not one for leaving reviews but I…
I'm not one for leaving reviews but I have been going back and forth in the last 8 months since buying my tub, the lads are very knowledgeable and always happy to help. I dealt with Simon today who always has plenty of information to give if your having issues with your tub and what to use to get around your problem.
February 15, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with us at Hotspring Southwest and Wales. We're thrilled to hear that our team has been able to assist you with any issues you have had with your hot tub since your purchase.
At Hotspring, we believe that our customers should be fully informed about how to maintain and care for their hot tubs. It's great to hear that our team, especially Simon, has been able to provide you with plenty of information and solutions to any issues you may have had.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team
Excellent customer service
Excellent customer service! Popped in to Hotsprings Plymouth to get an Ag+ unit and met with Liene McCall who was brilliant. Liene knows how to look after her customers -- excellent knowledge of the range and how to get the best from our hot tub. Not only did she answer all our questions, but volunteered some tips to get even better performance (which would save us money in the long run). The buying process last year was professionally dealt with and Sue Pascoe maid sure we bought the correct hot tub to suit our needs. She also managed a very tricky delivery. We are happy to recommend Hotsprings Plymouth.
January 28, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with us at Hotsprings Plymouth. We're thrilled to hear that you received excellent customer service and that Liene and Sue were able to assist you with your hot tub needs.
At Hotspring, we believe in providing our customers with the best possible service and advice to ensure they get the most out of their hot tub experience. It's great to hear that Liene was able to provide you with excellent knowledge of our range and some tips to improve the performance of your hot tub, and that Sue was able to help you find the perfect hot tub to suit your needs and manage a tricky delivery.
Thank you again for choosing Hotsprings Plymouth, and we are grateful for your recommendation. We look forward to providing you with continued excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team
Would definitely recommend ’Hot Spring’…
Would definitely recommend ’Hot Spring’ tubs. The quality compared to other tubs are of a higher standard and the service is as good. I have been worried the last 6 months because of the rising energy costs. I turned my hot tub off due to this reason but turned it back on for the Christmas period. Hot spring electric efficiency didn’t disappoint and I can continue to enjoy. Thanks to Simon in the Cardiff branch today for the professional service and advice.
January 28, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hot Spring tubs. We're thrilled to hear that you've found our tubs to be of a higher standard than others on the market, and that you've been pleased with the level of service you've received.
At Hot Spring, we're committed to ensuring that our tubs are energy-efficient and cost-effective to operate, and we're glad to hear that you've been able to enjoy your hot tub over the Christmas period without worrying about rising energy costs.
We're also delighted to hear that Simon at our Cardiff branch was able to provide you with professional service and advice. Our team takes great pride in providing our customers with expert guidance and support to ensure they get the most out of their hot tubs.
Thank you again for choosing Hot Spring, and we look forward to providing you with continued excellent service in the future.
Best regards,
The Hot Spring Southwest and Wales team
Always a warm welcome at Hot Spring…
Always a warm welcome at Hot Spring South West to pick up our hot tub supplies ! We love our Jetsetter and love to use it in the winter too even when it’s cold outside it’s lovely and warm in the bubbles !!! Great service every time here.
January 28, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hot Spring South West. We're thrilled to hear that you've always received a warm welcome when picking up your hot tub supplies, and that you're enjoying your Jetsetter hot tub, even in the colder months!
At Hot Spring, we're committed to providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that you've found our service to be great every time you visit us.
Thank you again for choosing Hot Spring South West, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hot Spring Southwest and Wales team
Professional and friendly company
Professional and friendly company - gave us really good advice and we purchased a hot tub that is turning out to be perfect for our needs . Installation team weee really great and set everything up for us . Special mention to the guys in the Cardiff branch for their advice and help.
January 27, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that our team was able to provide you with professional and friendly service, as well as helpful advice.
We're also glad to hear that you found the perfect hot tub for your needs and that our installation team was able to set everything up for you. Our team takes great pride in ensuring that our customers have a seamless and stress-free installation process, so we're glad to hear that we were able to deliver that for you.
Thank you for the special mention of the guys in our Cardiff branch. We'll be sure to pass on your kind words to them.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
I had to get some more chemicals to…
I had to get some more chemicals to start my hot tub after a long period shut down and Liene was fantastic. Really good customer service and a pleasure to talk to. Thank you kindly.
January 25, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Liene at Hotspring Southwest and Wales. We're thrilled to hear that you received fantastic customer service and that Liene was a pleasure to talk to.
At Hotspring, we believe that providing excellent customer service is key to ensuring that our customers have the best possible hot tub experience. We're glad to hear that Liene was able to assist you with getting the chemicals you needed to start your hot tub after a long period of shut down.
Thank you for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great Experience
As this was our first ever hot tub purchase, we did not know what to expect. Our fears were put to rest by Rob McCabe at the Bristol showroom. His extensive knowledge, friendly manner and attention to detail found us the perfect hot tub match. Delivered before Christmas, as promised, this has been a hassle free purchase and we are really enjoying the benefits of owning a hot tub. I would thoroughly recommend.
December 16, 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that your first ever hot tub purchase was a hassle-free experience, and that Rob McCabe at our Bristol showroom was able to provide you with excellent service.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase. We're glad to hear that Rob's extensive knowledge, friendly manner, and attention to detail helped you find the perfect hot tub match.
We're also delighted to hear that your hot tub was delivered before Christmas, as promised, and that you're enjoying the benefits of owning a hot tub.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service all round from initial…
Great service all round from initial enquiry through Terese and after sales with Rob and Andy faultless can highly recommend
January 8, 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service all around, from your initial enquiry with Terese to your after-sales support with Rob and Andy.
At Hotspring, we believe in providing our customers with exceptional service throughout their hot tub ownership journey, from selecting the right hot tub to providing ongoing support and maintenance. We're glad to hear that Terese was able to assist you with your initial enquiry, and that Rob and Andy provided you with faultless after-sales support.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
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