Hotspring Southwest & Wales Reviews 724

We purchased a Prodigy FreshWater System hot tub and from ordering with Liene to delivery the service has been excellent. I We had never had a hot tub before and have had to learn a lot re chemicals etc. I think we have made so many calls to Liene and Sue asking questions and they have been brilliant and are always there to help. Really first class service and we love our hot tub.

Called for advice about chemicals, the 10 minute call we had has potentially saved us a costly repair, thank you Sue.

We love the customer service and staff are really good

Just pulled in to hot springs to pick up filters, Simon was really help like always. I would recommend hot springs.

Super friendly and helpful really great experience. We’ve had our hot tub for 18 months now and it’s been great. There is always someone on hand to help if you have questions

Simon been very helpful and Trudie like him

2 years of trouble-free hot-tubbing from Hotsprings. Staff always friendly and helpful.

Sue and staff are very knowledgeable and give helpful and useful advice
Thank you so much

Thanks to Simon in Cardiff for the Christmas get together for existing customers and the helpful advice about how to look after our hot tub during the winter weather. As always hotsprings look after their customers!

Excellent service at their Plymouth site,friendly staff and our relay hot tub has been totally reliable and enjoyable over the past 6 years

Always come to Hotsprings after purchasing my really hot tub which has been perfect and customer service is excellent

The Hotspring branch in Ivybridge is brilliant. Sue has a wealth of experience with regards to hot tubs and will always give you expert advice without being a pushy sales person. I did not want a hot tub but my husband did and I can honestly say it’s been a very worthwhile purchase. Sue had tried to reassure me with regards to running costs as this was a big concern of mine, I should not have worried as our electricity charge has hardly changed at all. From a medical point of view, if you have any aching bones this is definitely the best medicine. All in all, if you are thinking of purchasing a hot tub, I do not think you could do better than purchasing from Hotspring and the customer service since purchasing ours from Ivybridge has been excellent. The hot tub itself is excellent quality and as good today as it was when we purchased it 3 1/2 years ago.

Rob was really helpful and got all of our chemicals sorted efficiently! Served us with a smile, perfect service.

Bought a Flair hottub from the plymouth showroom, excellent service 👍🏽

We finally have our wonderful Soveriegn Highlife Hotspring Tub installed. Much delayed our end, because of garden works to accommodate, but Mitch and the Team at Cardiff were with us all the way.
We are delighted with their service and the quality of the product which we have been enjoying in spite of inclement weather,
As novice Hot Tub users it is also so reassuring to have Mitch and the Team at the end of the phone for advice

Bought my tub from the Chepstow store back in 2021, I cannot rate Simon and the team highly enough, every time I’ve had a query or question than been very helpful in assisting and helping me out. I did turn my tub off for a month due to having my garden redone, I was hoping to have saved loads on my electric bill ! However by turning the tub off for the month I only saved £42 which makes my tub just over a tenner a week ! Happy days ! Glad it’s back on and able to enjoy my tub in the winter.

Excellent customer service.
Very helpful.

Visited the Chepstow showroom to stock up on spa products for our wonderful Sovereign hot tub (purchased September 2021). Simon is such a font of knowledge! Very helpful and professional and nothing was too much trouble, clearly wanting to ensure Hotspring provide the ultimate customer experience which was 5*. Thank you for the excellent advice Simon. Much appreciated

Friendly service and well informed sales team. The product is excellent. I was meticulous in comparing various brands and scrupulous in understanding the different specifications - our hot tub meets expectations and beyond and worth the premium cost if affordability isn’t the top priority.
We did suffer some issues with configuration with the subwoofer missing and a different control panel. These were swiftly rectified by the sales and regional office team.
We couldn’t be more happy with the product, it performs as expected - big praise to Sue and in particular Liene at the Plymouth branch for excellent service.

Great service. Brilliant product. All the after sales you’ll ever need.
Andy and Rob are a pleasure to deal with.