We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime wi... See more
Company replied
Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service by Tracey with great…
Great service by Tracey with great products will be coming back.
March 13, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Alexandra for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent hot tub service
Matt came to service my hot tub today and was professional, friendly and very quick. Excellent work!
February 19, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this great review. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey was very helpful today when we…
Tracey was very helpful today when we was buying bits in the shop for our hot tub, giving us good advice.
January 27, 2024
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mr Castle for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
My hot tub purchase
I cannot thank Tracey Sharpe from the Hot Tub and Swim Spa Company enough for her help with the recent purchase of our Hot Tub. Tracey was extremely knowledgeable and was able to answer all the question we had about owning a hot tub.
She made the buying process very easy and explained that they would conduct a site survey prior to delivery.
On arrival the site team were great and explained how they were going to set up the hot tub and went through its operation.
I felt that the hot tub and swim spa company really care about their customers and make them feel special.
If you’re thinking of buying a hot tub I can highly recommend this 5 star company , give Tracey a call she is brilliant.
November 29, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Des for this glowing 5* review. We thank you for your valued custom and hope your beautiful hot tub is providing you and your family with everyday happiness. Please if you need any assistance get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Good all round service
Helpful advice from Christine and the team. Useful showroom that helped me work out what I wanted. Professionally installed.
December 7, 2022
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Dave for this outstanding review. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tylo Harmony Sauna - First Class Service
We treated ourselves to a bespoke Tylo Harmony sauna back in May and have no regrets! The service from all at the company was great, especially Gil who showed us the examples at the showroom, helped us design something slightly smaller and bespoke to fit into our space and also helped make sure the site visits were all sorted when needed. Installers visited ahead of time to make sure everything was in place with our builders before they came to install. Installation then went without a hitch and they did a great job too. Overall super happy we went with them as it all went so smoothly and we are so happy with our sauna!
May 8, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for such a glowing review of our team especially Gil, we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Reply from The Hot Tub and Swim Spa Company
Thank you Mr Sampson for providing this review. We are so pleased that our experience and expertise shines through! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Fantastic team from order to…
Fantastic team from order to installation and after service. Quick to answer any queries and the installation team were great to deal with, working exceptionally hard over two days to do the base and install.
July 14, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review Rod our engineers our award winning. We are pleased their friendly, expert service was received so positively. Please do contact us if you need anything in the future-chemicals, servicing, covers for your swim spa or general advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
5 star treatment and hot tub
We ended up spending more but ultimately ended up with an amazing hot tub
Very knowledgeable team, great home team for survey and delivery
Very quick and a week since delivery we have been using our hot tub every day
Thanks all
October 10, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Glen for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub and swim company
Tracey was so knowledgeable and helpful. We bought our hot tub from her and today returned for some accessories. Will be back in a few months for more accessories
October 7, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Charlotte for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always helpful
September 28, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Jan for posting a review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company.
Excellent service by Tracey.
September 26, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Susan for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Every time we come here the staff are…
Every time we come here the staff are always friendly & very helpful, especially Tracey.
September 24, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mr Rice for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Really good service and help
Really good service and help tracey was a great help
September 16, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you John for this lovely review, I will pass on your kind words to Tracey and our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey was incredibly helpful in…
Tracey was incredibly helpful in advising me on my pool water problems and I leave in the knowledge that I’m going to be swimming in a crystal clear pool again 👍😍
September 16, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Grant for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Fantastic customer service by Tracy
September 15, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Christina for this lovely review, I will pass on your kind words to Tracey and our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent customer service
We just bought our hot tub from the Branch at Ruxley Manor. The customer service from Gill was exceptional. We have been shopping around for a hot tub for 3 years and could not decide but Gill helped us choose the right tub for our family. We are very happy with the choice she recommended us and she was so friendly and professional too. Thank you.
August 12, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Linsee for this outstanding review of our employee Gil. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Fantastic service
Fantastic service, as always. Best hot tubs for miles. 👍
September 10, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Sue for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Love the tub and aftercare service…
Love the tub and aftercare service given by Tracy
September 9, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Elizabeth for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy walls very helpful and very…
Tracy walls very helpful and very knowledgeable. Thank you for helping!
September 9, 2023
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Greg for your positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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