Hot Tub Liverpool Reviews 

172
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Mike came out to look at our faulty tub and diagnosed a failed pump. We were given a very reasonable quote to replace the pump , the price was to supply and fit, so we knew exactly what the cost woul... See more

Rated 5 out of 5 stars

Had our hot tub recently installed. Excellent customer service from Claire, Dan, and Mike. Nothing too much trouble. Reliant, efficient service from start to finish. Courteous and knowledgeable. Full... See more

Company replied

Rated 5 out of 5 stars

Mike & mate “sorry, can’t remember your name🙄” recently relocated our hot tub to the next door property! Although it wasn’t one of their biggest relocation jobs, it was apparently one of the heavie... See more

Company replied

Rated 5 out of 5 stars

Don't usually leave reviews but we've been so pleased with the purchase of our hot tub from Liverpool Hot Tubs that we thought we share a quick review. From the initial contact, pricing, sales support... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

Hot Tub Liverpool is a leading supplier of hot tubs and swim spas covering Merseyside, Cheshire, and North Wales. With over 17 years in the wellness industry, you can rest assured that Hot Tub Liverpool not only provides premium quality hot tubs but also exceptional after-service. We are extremly proud to be a Jacuzzi partner who not only created the hot tub but also produce some of the best quality Jacuzzis in the world. Come and see us at our Liverpool city centre showroom and start your hot tub journey today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service …

Thanks for the excellent service from start to finish 😊 Mike is always available for any help and advice. Highly recommended.

November 17, 2022
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Reply from Hot Tub Liverpool

Thanks for the great review.

Rated 5 out of 5 stars

Hot tub purchase

The experience buying our hot tub was really great. Dan and Mike were very knowledgeable and helped us pick the right hot tub and ensured we knew how to operate it and maintain it

November 10, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Les

Rated 5 out of 5 stars

Winter Shutdown Service

Absolutely superb service!! From booking to completion.
Was super easy to book this service online & was contacted within a few hours with availability. Winter shutdown all complete and is gleaming…just waiting for next spring to get it back up and running!
But for now it’s all tucked up for the winter!! Wouldn’t buy from anyone else, Mike & Dan are fab! No question is too small, & believe me I asked many even months after purchasing!!

November 14, 2022
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Reply from Hot Tub Liverpool

Thanks for the great review Sarah

Rated 5 out of 5 stars

You guys are just the best.!I was…

You guys are just the best.!
I was stressing about the installation and getting the tub into the garden with not having much space to spare. You walked me through what would happen if i decided to go ahead with the purchase. As this was a surprise purchase you made sure it was safe to call and not give the secret away. From enquiry, purchase, installing to you guys leaving has been a breeze. So friendly, I will definitely be guiding family and friends your way when their after buying a Hot Tub. Thank you for teaching us to use and store the chemicals safely, the information given to us is paramount on the pleasure we get out the tub. Also, guidance on the safety of the tub while its not in use. All this information and friendly approach has a huge impact on the whole package and experience of buying a tub of you guys, having pets and children safety around water is important to us all and it is great the way you echo that to your customers.

Thank you once again
Lots of love from one happy family,
The Forsyths
X

November 4, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Brilliant customer service

Had our hot tub recently installed. Excellent customer service from Claire, Dan, and Mike. Nothing too much trouble. Reliant, efficient service from start to finish. Courteous and knowledgeable. Full explanation given on operation and maintenance, and use of chemicals. Any concerns with the hot tub, the team are happy to assist straight away. Can't recommend them enough. We absolutely love our hot tub, and give them five stars every time .

October 19, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Diane

Rated 5 out of 5 stars

First time I’ve left a review

First time I’ve left a review - felt compelled after the service received. Brilliant, start to finish and beyond! Had no idea about hot tubs, was guided through the selection process - then a site visit from Mike - he clearly explained what needed to be where etc. Tub arrived promptly when they said it would, and both owners turned up to fit it meticulously. Everything clearly explained to me from operation and chemical training. Any issues, questions etc I have they get back to me ASAP and always happy to help. Highly recommended.

September 27, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Reliable and friendly

Just used Hot Tub Liverpool to transport a hot tub. Mike and Dan were fantastic. Really friendly and polite. Nothing was too much trouble. Reliable and trustworthy. I wouldn’t hesitate to recommend them. 5* from me.

September 28, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Julie

Rated 5 out of 5 stars

I bought a second hand hot tub so…

I bought a second hand hot tub so reached out to Hot Tub Liverpool for assistance moving it. They were the most reasonably priced in the area. They were really efficient and friendly. Upon delivery they showed me how to maintain the tub. They supplied me with chemicals and a filter. Next day I realised the tub had a leak. Hot Tub Liverpool came out straight away They identified and showed me the leak was from the pump. They fixed it free of charge. 5 star company who I would highly recommend.

August 25, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Sparklingly clean

Absolutely recommend Hot Tub Liverpool
Fantastic service Mike very friendly professional done a great job cleaning and winterising our hot tub and gave me great tips thanks

August 26, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Rang for some help

Excellence service rang for help I managed to buy two new filters and they were delivered within two days

August 17, 2022
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Reply from Hot Tub Liverpool

Thanks for the great review Janine

Rated 5 out of 5 stars

Hot tub moving

Had these guys to move a hot tub for us. Excellent, efficient service, great guys. Thanks

August 16, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Mark

Rated 5 out of 5 stars

Outstanding product & service

Excellent from start to finish! Simple process & easy installation. Would recommend this business

August 16, 2022
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Reply from Hot Tub Liverpool

Thanks for the great review Sarah

Rated 5 out of 5 stars

Thank you too Hot tub Liverpool for the…

Thank you too Hot tub Liverpool for the excellent service.When purchasing the hot tub at the store Dan and Claire where very helpful in choosing a great Hot tub .The installation by Mike was excellent and instructions how to use where great .I will be recommending you too my friends thank again Joe

August 11, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Joe

Rated 5 out of 5 stars

Very professional, great service

We liked the no pressure approach from Dan when we visited the showroom and appreciated his honest guidance. We decided to buy and can say the whole process was flawless, from purchase, delivery and installation (thanks Mike). We would have no hesitation in recommending Hot Tub Liverpool. Sarah & Paul

August 9, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Paul

Rated 5 out of 5 stars

Fantastic service from Hottub Liverpool

Fantastic service from Mike, Dan and Clare ! So glad we choose a specialist hottub company as Mike helped us navigate the issues we ran into with where we wanted the hottub sited and our electrics - thanks again Helen & John

July 26, 2022
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Reply from Hot Tub Liverpool

Thanks for the great review Helen

Rated 5 out of 5 stars

Hottubsliverpool BRILLIANT

Brilliant service and what a lovely man the owner Mike is he has just been to clean a neglected hottub that I thought was beyond life and lone behold 3 hrs later it was as good as new thank you so much Mike what a wonderful service I would have no hesitation to recommend Hottubs liverpool to anyone brilliant service could not fault in any way as he went above and beyond to achieve perfection.

July 20, 2022
Unprompted review
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Reply from Hot Tub Liverpool

Thanks for the great review Peter

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