Hounds of Eden Reviews 245

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and practicality, highlighting items like harnesses, collars, and cooling mats. Many people appreciate the fast delivery and the outstanding customer service, often noting the personalized and helpful approach from the team. Some people were dissatisfied with sizing inconsistencies, finding certain items either too large or not available in the needed size. A few other people also felt that some products they received were faulty compared to previous purchases, and there were occasional issues with delivery and communication regarding missing items.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great service, excellent... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers praise the amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... See more

Rated 5 out of 5 stars

I would highly recommend this Company for their harnesses, collars, leads and accessories. Beautifully made in lovely quality fabrics. I love the neck strap lock on the harness for extra safety.... See more

Rated 5 out of 5 stars

The team was absolutely great. I wanted to get a matching lead and poop bag holder for a Christmas Harness I purchased a very long time ago, and they did find it in their storage and archived sto... See more

Rated 5 out of 5 stars

Have been buying from this company for quite a few years now and have always had great service and rapid delivery. I always buy the Sammi harness and it fits my spaniel very well. Although it is pri... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

245 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A little ray of sunshine!

The retro bloom collar stood out from the rest. So I ordered it for my lovely little rescue dog Caspie. It's beautifully made & I'm so happy with it. The quality is very good as is the design & colour. My little bear looks so handsome & loves wearing it. Great ordering & quick dispatch too.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality of products

Excellent customer service. Helpful and friendly staff. Excellent quality of goods, always sent promptly. Love all the seasonal designs. I’ve been buying dog leads, collars and poo bags for years.

September 4, 2024
Rated 5 out of 5 stars

Gorgeous products

Gorgeous products! I got a beautiful harness for my wee daschund and it’s a perfect fit, very good quality and looks very cute!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

5 star customer service & products!

Firstly I will say that the items are packaged in the most beautiful way and the little details were a delight! I had ordered the circus pup harness and poop bag for my pup in the sale but the lead was out of stock :( I was a bit cheeky and messaged Hounds of Eden on instagram and just said “hey if you have a spare hanging around I’d love to buy it so I have the set”. They replied really fast and said they’d have a dig around the office and the next day they let me know that they’d found one and uploaded it to the website and posted it out the same day for me. Exceptional customer service and so friendly when talking to them. This is why I will continue to dress both my pups in Hounds of Eden - great designs and items and such a fabulous customer service that make the entire experience a delight. Thank you! 🩵

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful quality and exceptional customer service

We bought two items, a snood (S) and a velvet sailors bow for our mini Dacshund’s 1st birthday as a celebration for both her and us getting through the first year! The quality, design and craftsmanship is beautiful and the items were packaged in a beautiful presentation box. I will definitely be buying more and the snoods are particularly fab for a Dacshund as they are lined in beautifully soft teddy fleece.

August 31, 2024
Rated 5 out of 5 stars

Couldn’t believe how easy it was to…

Couldn’t believe how easy it was to order from the site, I’m not kidding my little fellas harness arrived the next day.
The packaging was so cute, and the Harness and little bow tie are extremely well made, fits him perfectly, I will definitely be ordering again

August 30, 2024
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Have been purchasing from Hounds of Eden for the last 3 years. Products are superior quality and look great. My dogs wouldn’t be seen wearing anything else x

August 30, 2024
Unprompted review
Rated 2 out of 5 stars

Check carefully before buying

Check carefully before buying.
Harness was really bulky and a poor fit for puppy in fact she got her leg caught in the neck hole which wasn’t nice. Then it’s so very tight to remove over her head as it isn’t elasticated or have a clip to undo it now she’s frightened of the harness
Pity as it’s a lovely print but All products made in China!! So much for family run business

We did try phoning you on Friday afternoon but no one wanted to talk to us we were fobbed off with your please send an email.

This small size swamps my puppy so the next size up really wouldn’t be suitable.

Yes an elasticated neck wouldn’t be advisable but a slight stretch in the fabric to aid removing it over the head would be great

August 16, 2024
Unprompted review
Hounds of Eden logo

Reply from Hounds of Eden

Hi Anne,

Thank you for your review. We have just checked our records & note the email you sent on Friday afternoon requesting assistance (today is Sunday). Apologies that we haven’t got back to you yet, it is a Bank Holiday weekend and we usually operate Mon-Fri, I am sure you can understand this.

It sounds like you’re having adjustment issues with the harness and possibly have the incorrect size for your puppy. We do have harnesses that open at the neck & you can adjust the neck size on your harness to make it larger before removing. We are more than happy to show you this. An elasticated neck would be dangerous.

I will respond to your email enquiry now so we can get this resolved for you.

- we do not have a phone number so nobody could have “fobbed” you off.

- if the size is not suitable then that’s not an issue, we have a 30 day returns policy.

I have emailed you to try and resolve this, we’re awaiting your response so we can assist you. More than happy to help you further over our official support channels (email, live chat).

Kind Regards
Ashley

Rated 5 out of 5 stars

Just gorgeous!!

I purchased a harness with matching bow and lead for my one dog and I was so impressed by the quality, design and finish that I ordered a second set within a few days. The customer service team were a huge help and very quick to answer queries about stock and size. Postage was 24 hour tracked and everything came in beautiful packaging. We will be purchasing again very soon!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Products!

Had a couple of gorgeous lead, collar and matching bow sets from Hounds of Eden, and both absolutely gorgeous and get lots of compliments. Very stylish as well as functional, come beautifully packaged and excellent customer service.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

The best

As a returning customer, i have to say Hounds of Eden have the most beautiful harnesses and accessories that every pup needs! The quality is always spot on, with a huge selection of choices to choose from. Even products for the dog mamas!

August 1, 2024
Unprompted review

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