House & Home Sitters Ltd Reviews 

162
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We are very pleased indeed with the service provided by House & Home Sitters. We turned to them in a bit of a panic after we had been let down at short notice by our former pet sitter. We had three... See more

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Rated 5 out of 5 stars

My petsitters Solange and Tino were fantastic. It was the first time using House and Home Sitters for my trio and I was a little apprehensive, I needn't have been as the dogs were looked after beauti... See more

Company replied

Rated 5 out of 5 stars

Roger and Lisa were wonderful. They were professional, sent regular updates and were so helpful with issues around the house and looking after the cats. Dave at House and Home Sitters was fantastic an... See more

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Rated 5 out of 5 stars

Dave at House and home sitters was quick and efficient in finding us a sitter for Remi and Pip at home. Dave put us in contact with Richard, who was lovely and made us feel at ease leaving them w... See more

Company replied

Company details

  1. Pet Sitter
  2. also in
  3. House Sitter Agency

Written by the company

House and Home Sitters Ltd is now proudly in its 14th year, providing professional, trustworthy live-in care for homes and pets while their owners are away. Our handpicked house sitters and pet sitters are ID- and address-verified, carefully vetted, and selected for their reliability, capability, friendliness and respect for client privacy. Each sitter undergoes a personal interview and reference checks. We believe our company is only as good as the people who represent it. We have turned away sitter applicants who came highly reviewed elsewhere because they did not meet our own standards, including in communication, reliability or follow-through. We take every assignment seriously, honour our commitments, and provide a premium service at competitive professional house-sitting rates. Our reputation is reflected in excellent reviews on Trustpilot, Google and Yell, and in the many clients who return to us or recommend us to others. Unlike anonymous online platforms, we provide a personal service. You deal with a real person who remains involved before, during and after your house sit. You’ll find more information on our website: https://houseandhomesitters.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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4.9

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(162)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you very much for taking care of…

Thank you very much for taking care of our house and cat while we were away. I was great knowing someone was there to look out for everything.
We will call you next time we go away.
many thanks,
D

February 11, 2020
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks so much, D. Appreciated.

Rated 5 out of 5 stars

I will always use house and Homesitters…

I will always use house and Homesitters as they always come up with very good sitters and at short notice if necessary.Rita and Jon looked after our home and our 2 schnauzers for a week in september. We were very happy with them and would have no hesitation in requesting them again.
The Larcombes

October 21, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks so much, Judith. Happy that this, our second assignment for you went as well as the first. Look forward to our next house sitting assignment for you.

Rated 5 out of 5 stars

Peace of mind whilst on holiday

I was a little nervous to use a sitter at first as my neighbour had always looked after my birds but was unable to this time. I found House and Home Sitters through Facebook and gave Dave a call. He came back to me within a couple of days saying that he'd found a sitter for me. Peter was the perfect sitter and it suited him to stay as he was travelling to see different areas of the country so it worked out perfect for both of us. He kept me updated each day via whatsapp with photos of my ducks and chicken. I came home to a clean and tidy house and he'd even made my bed up for me so that it was all ready for me. I was worried about whether i'd find a sitter because i have a lodger but Peter was quite happy to live here for the week with my lodger and all was good. I would recommend this company to anyone needing peace of mind when going away.

September 22, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Wonderful review, thanks so much, Shaz - we look forward to our next house sitting assignment for you ahead.

Rated 5 out of 5 stars

I highly recommend House & Home!

I highly recommend House & Home!! Having been let down by another agency we turned to Dave who provided us with great reassurance that we would still be able to have our holiday!

Dave swiftly found someone near to us to sit our house and 2 babies (dogs). Sadly that sitter slipped and broke an ankle but Dave found us another sitter immediately.

Sarah was great! Very confident and comfortable and provided us with the reassurance we needed to entrust our home and dogs to her.

She also weeded our front flower garden as an added bonus which was a treat.

We will definitely be using their services again.

September 10, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks so much for your kind words, Philippa. We look forward to being of service to you and Daniel again soon.

Rated 5 out of 5 stars

Satisfied customers

It was good to get back home, even though its much colder here than in Canada!
Dave and Rachel did a great job, and we returned to a happy cat and goldfish, a burgeoning garden and a clean and tidy house, so we are very happy with House and Home Sitters. Thanks for everything, and we will let you know as soon as we are in need of sitters again.
Best wishes,
Gill and Paul

September 8, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks a mil, Paul and Gill :)

Rated 5 out of 5 stars

Very nice

Very nice, friendly, reliable and helpful company. No hesitation in recommending them.

August 22, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks Vivian. Looking forward to being of service to you again soon.

Rated 5 out of 5 stars

We'd certainly return to Dave Price for another home sitter.

We found House and Home sitters online through Google and contacted Dave Price about a 15 day house sitter for our two Maine Coons (Roxie & Wesley) while we were away for our Honeymoon.

Dave was helpful and responded quickly to help find us a house sitter right away. Even though there were complications with the first house sitter, Dave made sure another sitter could stay and ensured we had an amazing Honeymoon.
We were assigned Rita and John and we had a telephone introduction with them first before we met them again on the day before we flew away. They were very friendly and were happy to keep in contact with us via WhatsApp so that we could see how they were getting along while we were away.
It was nice to see that Rita and John were both looking forward to caring for our two cats.

When we returned, the house was left clean and tidy, so we could get back into a normal routine straight away.

It was reassuring having someone at home caring for our cats and the house. Regular updates meant we could focus on enjoying our honeymoon without any worries.

If we do plan on having another holiday away, we'd certainly return to Dave Price for another home sitter.

Thank you very much to Dave, Rita and John for your hard work.

From, David, Debbie, Roxie and Wesley

July 24, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thank you so much for your kind words, David and Debbie, and for choosing House and Home Sitters to handle your house sitting assignments. I'm sure Rita and John will be as happy to read your review as I was.

Rated 5 out of 5 stars

Very Pleased!

Very Pleased! Our previous Dog Sitter had been with us for several years and we know her so well but due to ill health had to cancel three weeks before our 14 day trip. We considered cancelling our holiday, the thought of a stranger looking after our two Dogs, Chinchilla and Home filled us with dread!

I found House and Home Sitters online and contacted the Owner Dave at about 11pm that night, he replied straight away saying he could help. The reviews online are fantastic, they DBS check their Sitters and have full Insurance (your home insurance often won't cover a House-Sitter)

We were assigned Sandra, I agreed to a facetime/phone interview (we were very short on time but could have asked for a face to face meeting) and booked a slot to speak to her, Sandra is a very Professional and Personable Woman and I immediately felt at ease with her. Sandra moved dates around last minute to accommodate our holiday plans (there was no financial incentive for her to do so) she also drove nearer to our location the day before at her cost and stayed in a B&B just in case traffic was bad the day we were leaving. (I had offered a place at ours but she didn't want to get in the way of us getting ready for the holiday)

Our Dogs absolutely loved her, Sandra gave us regular updates throughout the holiday. Me and My Husband felt totally comfortable knowing Sandra was looking after everything. When we got back the house was immaculate, Dog bathed (she needs regular medicated baths as has a skin condition) the Chinchilla cleaned out and happy.

I am already arranging dates to for our next holiday and hopeful Sandra will cover it. My Dogs were actually grumpy for a day when we got home because they missed her!!

March 31, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

What a wonderful review, thanks Hannah! I’m sure Sandra will be thrilled to read this. And she is looking forward to seeing you again in September, if not before.

Rated 5 out of 5 stars

House and Home Sitters are a very…

House and Home Sitters are a very professional company that take care in providing the right person to look after your home (and cats in our case). Jessica, in particular, was great and had no issues whilst staying at our property. Jessica was very friendly and took care of our home and cats as if they were her own.
David of House and Home Sitters was very efficient and quick with booking us a house sitter considering it was only 2 days away!
Very good service overall and would use again.
Highly recommend.

January 11, 2019
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks so much, once again, for your kind review and continued support, Amy.

Rated 5 out of 5 stars

I found House and Home Sitters through…

I found House and Home Sitters through a Google search and I’m very happy that I did. David has been very thorough, helpful and prompt with providing information and answering queries. It is great to know that all of the checks, insurance and other such matters have been dealt with by him so that all you have to do is book the dates. Elizabeth, the house and pet sitter was a total success - a very charming person with lots of animal experience who was at ease dealing with our dog. Previous dog sitters have not always found him easy! We appreciated the daily (amusing) updates and it was so relaxing to be away and know that both house and dog were in safe hands. We will definitely be using House and Home Sitters again and hope that we always get Elizabeth!

November 22, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks for your great feedback from Scotland, Janet.
Elizabeth’s looking forward to her second assignment for you next month and we look forward to being of continued excellent service to you.
Kindest regards,
David

Rated 5 out of 5 stars

Again used House and Home Sitters Ltd

Again used House and Home Sitters Ltd. They provided a great house and pet sitter, Andy Connolly, who clearly enjoyed his times walking my Spaniel, Jackson. Andy even involved himself in assisting my gardener during the assignment. Will gladly have any of sitters from House and Home Sitters back to my home in the future.

September 23, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks again, Tony. Andy’s looking forward to his next assignment for you in January. That’ll be our fourth assignment for you in the past year, and we genuinely appreciate your continued support.

Rated 5 out of 5 stars

Short notice house sit

Thank-you to House and Homesitters for arranging another home sit at very short notice. Christine did a great job taking excellent care of both Buster and the house. I felt very comfortable leaving them in her capable hands and could go away with complete peace of mind. Many thanks!

September 22, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks for your kind words, Jeremy. Looking forward to our next assignment for you.

Rated 5 out of 5 stars

To all those interested in House and Home Sitters

To all those interested in House and Home Sitters:-
Once again we called on our lifesavers David and Mei when we decided to go abroad for a week away, and first ensure we have our six beloved pooches looked after in their own home.
Such a pleasure to have our home and dogs in their care as we always have such peace of mind to enjoy our holiday more. Daily pictures and updates reassure us all is well too.
All the extra touches provided are so appreciated and we will never look anywhere else.
Keep up this fabulous service. See you again soon.
Love from the grateful fur babies, and
Barry, Helen and Christine
Overton

September 1, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thank you sincerely, Christine for your kind words which are sincerely appreciated.

Rated 5 out of 5 stars

Brilliant

After our designated sitters John and Rita from House and Home Sitters arrived to handle a second assignment for us, an unforeseen emergency meant they had to return home, so we had Dave and Mai step into the breach and look after our home and pets for a week while we were away working.

They were brilliant, kept us informed with daily messages and photos of how our two cats and three guinea pigs were doing.

When we got back the house was immaculate and they had even managed to keep my garden alive by daily watering in the very hot weather we had that week.

I was extremely pleased with their service and would definitely use them again.

July 18, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks a ton for your kind review, Madeline. Glad to have been of service to you again.

Rated 5 out of 5 stars

Amazing, another total success!

Amazing! Another House and Home Sitters total success, this was the second time we have used them. We have three dogs, all lovely but two of them have very specific needs and the youngest (Eva) needs handling with kid gloves. David knew that our sitters would have to be experienced with dogs and soon put us in contact with their sitters, Rita and John.
We gave Rita and John lots of information prior to their arrival and explained that Eva would be anxious, barking and snappy when meeting them, but when they walked in there wasn’t one bark or any anxious behaviour. It was as if they knew they were in good hands from the outset.
Both my husband and I were amazed, we have honestly never seen the dogs behave around strangers in such a positive way; all three were totally relaxed
Rita and John were unfazed by the situation from the beginning and couldn’t have dealt with the dogs in a better way. They also took great care of the house and we couldn’t recommend them enough. Thanks for coming up trumps again David, it’s great to know we can rely on you to find the best.
Jules, Wiltshire

June 3, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks again, Jules and Steve for your wonderful review. We look forward to being of service to you again soon.

Rated 5 out of 5 stars

It was a fantastic find when I found…

It was a fantastic find when I found House and Home Sitters; I cannot recommend them more highly, the service is wonderful. David organised Becky a wonderful sitter for us, I had absolute and complete confidence in her ability to look after our dogs, and she made us feel that we could go away without any worries.
Previously our two elderly dogs had been to stay with a close friend when we went away, but lately this has not been possible due to their age and infirmity, which meant either my wife or I had to stay at home to look after them. But my daughter was running the London Marathon and we both needed to be there to support her. House and Home Sitters came to our aid, and having used them once now know we can enjoy some time away, without having to either take the dogs with us or one of us stay at home.
Becky was superb, I had absolute and complete trust and reliance on her and her abilities, the dogs were wonderfully cared for, and it was a delight to have her there.
If anyone is wondering, like we were, whether it was a sensible and safe thing to do, rest assured, I will do this again and recommend their service. David was efficient, and found us someone really professional and special. It has freed us to get away again in the future.
Many thanks to David, Becky and House and Home Sitters.

May 15, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Wonderful review, thank you, Dr Cox!

Rated 5 out of 5 stars

What happy doggies

David and Mei arrived the evening before we went on our 18 day trip overseas . We enjoyed an instant relaxed rapport over a meal and going through the household with our busy 6 fur babies. Left the next morning with complete confidence our doggies were in good hands. Whilst away David updated us with plenty pics and information especially as our older dog had recent complications and was under vets instructions. Arrived home to a happy house , perfectly kept by the busy Mei , all dogs looking well groomed and our old doggies back to shining health. We now know we have found gems and can’t wait to go away again and to have David and Mei in our home. The doggies treated them like family and have no hesitation in recommending them to entrust your pets and home to. What a magical find ! Thank you Helen and Christine

March 25, 2018
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks again for your kind words and wonderful support down the years, Helen!

Rated 5 out of 5 stars

I would highly recommend David and Mei

I would highly recommend David and Mei. He is a very caring person always considering others. I have known David since we worked together many, many years ago in South Africa.
You can put your full trust in him without hesitation or worries.

September 19, 2017
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks Ken, your kind words are appreciated.

Rated 5 out of 5 stars

Dog, chickens and house sit July 2017.

I have no hesitation in recommending this company. David and Mei were very professional and we came back to two happy dogs and a lovely clean house. Our older dog is a bit of a challenge as he has arthritis and frets when we are away but he soon settled with them and was well cared for and happy in their company. I was kept up to date on how the dogs were and would certainly use them again.

July 17, 2017
Unprompted review
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Reply from House & Home Sitters Ltd

Thanks Dee - we loved your beautiful home, doggies and chickens in Scotland.

Rated 1 out of 5 stars

Very Unhappy

We used House and Home Sitters to look after our 2 Labrador puppies in February 2017. The director himself David Price undertook the assignment with his girlfriend Mei. Although we did not know at that time, Mei was not an official sitter and therefore not covered by insurance.
We were assured by the promises on the website as to the background checked professionals, various held competencies and adequately insured all for peace of mind.
The terms and conditions including the fact that the house would never be left for longer than 4 hours in the day also seemed appropriate.
However, unfortunately matters turned out most differently and for half the days Mr Price was 'sitting' the 4 hour period was breached. In fact the final time he left my dogs it was to go shopping 88 miles away. Hence that final day my puppies were left for over 6 hours. Mr Price admits they were not even walked let alone left with any chews to amuse them.
After returning exactly 6 hours 8 mins (never admitted to) and verified by our ADT alarm report my youngest puppy was dead on the floor.
How was this heartbreaking news conveyed to me? By text with accompanying explicit photographs whilst we were 4,000 miles away powerless!! He also knew my health was poor as I've got incurable cancer and how precious my fur babies are/were to me.
On that fatal day my youngest puppy died. He has never admitted liability and we then discovered that
his insurance does not cover him for breach of contract!
Did we get a refund or even a bunch of flowers? Er.... nothing!
If you choose to use this uncaring and deceitful service then as we found out the cost can break your heart.

April 17, 2017
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Reply from House & Home Sitters Ltd

● Their larger dog killed their puppy, most likely shortly after our departing the house; rigor mortis found on return (delayed by motorway traffic congestion)
● The 4 hour absence guideline is purely between House and Home Sitters Ltd ("H&H") and the Sitter; there was no ‘breach’
● Throughout this assignment we maintained regular communication each day via WhatsApp, which included many photos. Those we sent of the dead puppy merely showed the chaotic scene we encountered on getting back home - there was virtually no blood on the dead puppy; she merely appeared to be unconscious/sleeping
● This negative review appears to be more about money, evidenced by their claiming over £5,200 on the insurance. In fact everything was cordial and we shared mutual sadness and commiseration about their loss - until the insurance claim arose
● All H&H home sitters are legally entitled to perform this work; any claims to the contrary are pure distraction
● The Insurance Company rejected the claim, finding H&H neither negligent nor liable, based upon the vet’s post-mortem report
● H&H always strives to provide and improve our service, and this is one more lesson learnt
● Please refer to our positive reviews, rather than this unfortunate singular instance beyond our control

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