housenetwork.co.uk 

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Rated 5 out of 5 stars

I sold my flat in North London a few years ago. Throughout Housenetwork were fantastic. Nothing was ever too much trouble . Far better at every single level , than the two local high street agents I... See more

Rated 5 out of 5 stars

I was worry to choise one of online estate agency. Decide to get Housenetwork.co.uk I didn't realize my house will be sold in 7 days!!! Full proffesional help from doing a photos thru arrange wieving... See more

Company replied

Rated 5 out of 5 stars

Had no complaints at all. House Network have done us proud. All our questions were answered promptly and with the right information, we were kept up to date with all viiewings and feedback from view... See more

Company replied

Rated 5 out of 5 stars

Ours was always going to be a tough house to sell. A lot of very positive features but some negative ones too. House Network just kept plugging away with a steady stream of viewers, the organisat... See more

Company replied

Company details

  1. Real Estate Agents

About housenetwork.co.uk

Information provided by various external sources

The only estate agent with a 20-point promise

Yes we're the original online estate agents. Yes we've saved our customers over £49 million in fees. Yes we've won awards and been featured on TV & radio, but it's our comprehensive service that makes us stand out from the crowd. From free market appraisals, one to one account manager, sales progression & completion, we're your 21st century estate agent and the best bit - we are the only estate agent in the UK that offers a 20-point customer promise.

Success Statistics

- Client Savings: £49m
- Sales agreed: 13,000
- Viewings: 350,000
- Sales value: £3.6bn
- Recommended rate: 97%
- Seller rating: 9/10


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Rated 5 out of 5 stars

House sale…

I found the service provided by House Network to be very efficient, competent and professional from the valuation through to viewings and advice as to the offer to accept. I would recommend them to anyone wanting to enter the house market.

August 20, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Richard, thank you for taking the time to write this great review of our services, I am especially pleased to hear you would recommend our services. We wish you all the best for the future, All the team at HN

Rated 5 out of 5 stars

Highly recommended

I've used Housenetwork twice in the last four years and on both occasions I have been very happy. In my recent sale my house was valued by John. His valuation was realistic, his marketing strategy very helpful, his advice about conducting viewings invaluable. Despite living in a remote area where house sales are slow I've had lots of viewings and several offers. My negotiator Zach has helped me consider competing offers and is progressing my sale efficiently. Communication has been great, with weekly Rightmove statistics and the offer of a weekly chat with my negotiator. I honestly do not think any estate agent could do more, and the fee is £3k less than my local agents.

August 20, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Keith, thank you for taking the time to write such a great review! We appreciate your comments about John and Zach and I will make sure they are made aware of your comments. All the best, HN

Rated 5 out of 5 stars

Very polite quick response and I’ve…

Very polite quick response and I’ve found it very easy to communicate with you and I’m so happy so far I really highly recommend

August 20, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Yonas, thank you for taking the time to write this review. We pride ourselves on customer service and from this review it does sound as if we have delivered. All the best, HN

Rated 5 out of 5 stars

Return customers

We used Housenetwork back in 2007 to sell our first home. They were perfect then.

Fast forward 10 years and they made selling our home an easy (and very cost efficient) process

Thanks very much folks

August 20, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Paul, thank you for such a great review I am glad you had such a positive experience selling through us again! Hopefully we cross paths again in the future. All the best, HN

Rated 5 out of 5 stars

Absolutely brilliant !

Absolutely brilliant !!
This is the 3rd house sold with this company and i can honestly say dont waste your money with high street agents these do it all , on the ball with everything , helpful , friendly and most of all excellent value for money.

thanks house network!!!

August 20, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Tina, thank you for taking the time to write this review. I am especially pleased that you are a repeat customer. Hopefully we will see you again at some point in the future. All the best, HN

Rated 5 out of 5 stars

Brilliant service all round.

I had six firm offers for my home within two full days of marketing. The initial free valuation and subsequent support given by House Network's local representative was outstanding. I was kept advised of every potential purchaser and their agreed appointment times and was supplied with constant feedback. The service given by Housenetwork was outstanding and their service represents remarkable value for money.

August 15, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Peter, thank you for taking the time to write such a great review! We appreciate your comments about the team as a whole and I will make sure they are made aware of your comments. All the best, HN

Rated 5 out of 5 stars

Satisfied with Service

Although our property has only recently been put on the market with House Network the service provided by them has so far been excellent. Very professional, quick response to initial enquiry, prompt with home visit and email and telephone contact. Stewart, who came to value the property, was so very nice it was a pleasure to welcome him into our home. He took some beautiful photos of the property and we anticipate a speedy sale.

August 15, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Wendy, thank you for taking the time to write such a great review! We appreciate your comments about Stewart in particular and I will make sure he is made aware of your comments. All the best, HN

Rated 5 out of 5 stars

I have been very satisfied with the…

I have been very satisfied with the support and advice I’ve received from the agents at housing network

August 14, 2018
Unprompted review
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Reply from housenetwork.co.uk

Good Afternoon, thank you for taking the time to leave this review, we pride ourselves on customer service and from this review it does sound as if we have delivered. All the best, HN

Rated 5 out of 5 stars

the service we were provided with was…

the service we were provided with was excellent, all staff were very pleasant to talk to and gave all the information we needed, my property sold very quickly and was dealt with in a very professional manner, we will use house network again when I sell my other house

August 14, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Julie, thank you for taking the time to write this review. I am glad you had such a great experience using our services. Hopefully we cross paths again in the future. All the best, HN

Rated 4 out of 5 stars

Smooth process so far

Smooth process so far, viewings organised quickly and easily.
Only downside is I seem to speak to a different person each time I call

August 14, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Louise, thanks for taking the time to leave this review. When contacting the office, please feel free to use Sian's direct dial to ensure you liaise with your designated point of contact, if Sian is unavailable for any reason we can always arrange a call back for you. All the best, HN

Rated 2 out of 5 stars

More interested in selling other products than the property

Note that this review is written as a buyer. I would not work with Housenetwork again if I could help it. I did not get the impression that Housenetwork knew or understood the property particularly well, or were really interested in either it or me. They give the impression that they exist only to sell additional poor quality and expensive products, such as conveyancing, which I was bombarded with information about. I note that I received more marketing information about their other products than I did about the property itself. They wasted my time with both the property - they omitted to mention that it is situated on a very busy main road - and their marketing of other services, and I do not appreciate either. I recommend that others do not use them either as sellers or buyers.

August 14, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Chris, I am sorry you feel this way. As an agent we want to be upfront and transparent with all listings to ensure potential buyers know what to expect prior to a viewing. In relation to the property you viewed the advert confirmed the property's location within the description, as well as using a map to identify the property's position. Whilst I am sorry to hear you wont be pursuing the property any further, I wish you all the best with your property search. All the best, HN

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service. We were kept informed at every step of the process by our personal negotiator. Highly recommended and would not hesitate to use agin.

Neil Bartley (Billericay)

August 11, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Neil, thank you for taking the time to write this review. We pride ourselves on customer service and from this review it does sound as if we have delivered. Hopefully we will see you again at some point in the future. All the best, HN

Rated 4 out of 5 stars

The only issue felt was that when you…

The only issue felt was that when you phone initially it is fairly obvious that the operator has no idea about the property you are talking about (which is expected as it is an online estate agents) so I guess this might not be something resolvable.

Good advice received though and quick to respond. Also good to have a specific case manager and ours was excellent.

Thanks,
Emily Bill

August 10, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Emily & Martin, thank you for writing this review of our services. I will make sure your Relationship Manager is made aware of your kind comments. All the best, HN

Rated 4 out of 5 stars

Brilliant service

Brilliant service. Slight cross over between departments with looking at viewing a property after I already viewed it. But the employees I’ve spoken to have been very helpful.

August 9, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Miss Forbes, thank you for taking the time to leave this 4* review. All the best, HN

Rated 5 out of 5 stars

HouseNetwork.co.uk have been excellent…

HouseNetwork.co.uk have been excellent throughout the sales process demonstrating good communication and also a degree of reasonableness and flexibility. I will certainly be utilising them again. Money well spent. Sian Smith our negotiator has been excellent throughout.

August 9, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Angus, thank you for taking the time to write such a great review! We appreciate your comments about Sian in particular and I will make sure she is made aware of your comments. All the best, HN

Rated 5 out of 5 stars

First time selling a house

First time selling a house, productive, friendly but professional stuff. Great contact network - someone is available all the time to sort any issues. Phone, email and chat any time of the day and week. Would definitely use them again choose the no sale no fee option. Got a lot of viewings mainly from people seeing it in rightmove. Nice to have control of your advert at all times, just need to log onto the system. First time we called they were straight out to do valuation within a day (great to me booked online) then photos done not long after was up in a week really. Lots of viewings to our property, and we sold within 21days!! thanks House Network (Stephanie Hill and Danny Capper)

August 6, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Steph & Danny, thank you for taking the time to write this great review. We pride ourselves on customer service and from this review it does sound as if we have delivered. All the best, HN

Rated 5 out of 5 stars

Clear informative communication

So far all communication has been quick and clear. Any questions I have had have bee; answered speedily, if an answer has been unknown they have got back to me very quickly with a response. I hope this continues for the rest of my house purchase.

August 6, 2018
Unprompted review
housenetwork.co.uk logo

Reply from housenetwork.co.uk

Hi Lucy, thank you for such a great review! I will look into who your Relationship Manager is and will make sure they are made aware of your comments. All the best, HN

Rated 5 out of 5 stars

Your professionalism is a breath of fresh air!

You are reasonably priced, helpful, professional and very efficient.
The website is easy to use and I am kept up to date with regular emails providing info on hits, messages, viewers feedback etc. Fantastic service, well done.

August 2, 2018
Unprompted review
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Reply from housenetwork.co.uk

Hi Mr & Mrs Manning, thank you for taking the time to write this great review! All the best, HN

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