House of Hearing - Edinburgh Reviews 

154
TrustScore 5 out of 5

4.9

10 Melville Crescent, EH3 7LU Edinburgh, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hear... See more

Company replied

Rated 5 out of 5 stars

My first visit to The House of Hearing in Melville Crescent, Edinburgh. Excellent Staff and Stuart gave me such an informative explanation as to the 'workings' of the ear. Really highly recommend.... See more

Company replied

Rated 5 out of 5 stars

I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a... See more

Company replied

Rated 5 out of 5 stars

Attended an appt in Edinburgh with my 91yr old dad for wax removal which other establishments cdnt help with. Sarah was absolutely superb. So caring, persistent and gentle with dad. Her persistenc... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • 10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom

  • 0131 220 1220

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(154)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

satisfied customer

Having moved this year to the Scottish Borders, with all the changes that that involves, it was such a relief to find that I would receive the same reliable service and level of expertise from my new audiologist and staff as I had in Cheshire, and with no additional expenses.

October 28, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

That's wonderful to hear, Jenny. We're here any time you need us! ^CW

Rated 5 out of 5 stars

Ear syringe

My elderly mother was unable to hear and was on a waiting list for months, Thankfully she got an appointment with house of hearing, Edinburgh. The lady who treated my mother was so helpful, she explained everything in detail which was helpful. The procedure went well and my mum can now hear again. I can’t thank house of hearing enough. Their service was excellent.

October 31, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your wonderful review, Fran. We're so glad to hear that we were able to support your mother and that we could bring her some much needed relief. Please do give us a call or pop in whenever you need to book a future appointment and we'll be glad to get you booked in. ^CW

Rated 5 out of 5 stars

Sarah was lovely

Sarah was lovely. Really reassuring as I was quite nervous. Kept me calm and informed for the duration of our appointment. Would highly recommend.

October 26, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your kind review. We're glad you were able to find the right level of support with us. ^CW

Rated 5 out of 5 stars

Excellent company

Excellent company. Not pushy......no pressure sales talk...just good service with good attitudes. Can highly recommend .

November 22, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Kate. We're glad that you had a positive experience with us in Edinburgh. We look forward to seeing you in clinic again soon! ^CW

Rated 5 out of 5 stars

Very simple and easy testing process

This was my first hearing test so i did not know what to expect. Turned out to be a relaxed and easy appointment. The audiologist I saw (Connor) was very informed and explained everything in understandable terms.

November 21, 2024
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Reply from House of Hearing - Edinburgh

Thank you for you're review, Annie. We're glad to hear that Connor was able to offer you the right level of support. ^CW

Rated 5 out of 5 stars

Lovely helpful nurse

Lovely helpful nurse. reassured me, as nervous.

November 26, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review. I'm glad to hear that we were able to offer you the right support. ^CW

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. David was friendly & professional, the hearing examination was thorough & results clearly explained. I am very happy with the hearing aids I purchased & the after sales service is very good. I’m very glad I changed to the House of Hearing.

November 26, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Rachel. We're glad we were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Solved my hearing problem

Solved my hearing problem - very impressed with the experience and with the efficient and friendly service

November 7, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Ron. ^CW

Rated 5 out of 5 stars

Excellent treatment

The practitioner treating my ear wax was very attentive ...and persistent in the face of some stubborn ear wax deep in my left side..
Going back in a week for her to check for any infection or other issues..

November 21, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Paul. I'm glad to hear that we were able to help and we look forward to welcoming you back at your next appointment! ^CW

Rated 5 out of 5 stars

Professional services

Professional and friendly technician. Very pleasant environment.

October 31, 2024
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Reply from House of Hearing - Edinburgh

Thank you Christine, we're glad we were able to offer you the right support! ^CW

Rated 5 out of 5 stars

Very helpful to a very anxious tourist

I was a very anxious tourist whose hearing aid broke. I turned up unannounced and they were able to fix it ( replace the receiver within 20 mins) I was incredibly grateful.

October 15, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your kind review, Julie. I'm sorry to hear this happened but I'm glad we were able to provide the right help to assist you while you were visiting Edinburgh! ^CW

Rated 5 out of 5 stars

Hearing Consultation…

After a couple of years struggling with hearing aids that were not helping my hearing loss I decided to go to House of Hearing in Edinburgh. My audiologist, Stuart Lyness, could not have been more helpful. The treatment and information given was excellent and really helped me. It was really useful for my wife too as she was able to experience what my hearing loss sounds like so gave her a better understanding of what it’s like. Looking forward to having better hearing in a couple of weeks.

November 25, 2024
Unprompted review
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Reply from House of Hearing - Edinburgh

Thank you for your lovely review. We're glad Stuart was able to support you on your visit and we look forward to continue supporting you on your hearing journey with us. ^CW

Rated 5 out of 5 stars

Helpful and clear information

Helpful and clear information. Very helpful professional staff

November 15, 2024
Unprompted review
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Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Peter. We look forward to seeing you in clinic again soon. ^CW

Rated 1 out of 5 stars

I attended House of Hearing having been…

I attended House of Hearing having been advised by the NHS Audio Department in Lauriston Place, Edinburgh, that it was necessary for ear wax to be removed. After examination, I was told there was no need for ear wax to be removed. I was taken aback but accepted the situation though dissatisfied with the outcome.

September 19, 2024
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Reply from House of Hearing - Edinburgh

Thank you for taking the time to share your feedback, Robert. We’re sorry to hear you weren’t satisfied with your recent visit. At House of Hearing, our top priority is always to provide the highest standard of clinical care based on each individual’s needs, and we aim to avoid unnecessary treatments whenever possible.

When our specialists examined you, they determined that your ears did not have any excess wax buildup that would benefit from removal. While we understand this may have been unexpected, based on previous advice you had received, our goal is to offer the most appropriate care for each patient’s specific situation.

If you have any concerns or feel you’d benefit from further assistance, please don’t hesitate to reach out to us directly. We would be more than happy to discuss this further to ensure you feel fully supported. ^CW

Rated 5 out of 5 stars

Excellent

Professional, friendly, and helpful

October 21, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review. ^CW

Rated 5 out of 5 stars

I have restricted mobility and in…

I have restricted mobility and in communications before my treatment great consideration was taken to ensure access to the clinic was achievable. The young lady who carried out the procedure was friendly and informative.

October 1, 2024
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Reply from House of Hearing - Edinburgh

Thank you for leaving us a thoughtful review of your experience in our Edinburgh clinic. We're glad we were able to support you and we look forward to seeing you again soon. ^CW

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