House of Hearing - Edinburgh Reviews 

166
•
TrustScore 5 out of 5

4.9

10 Melville Crescent, EH3 7LU Edinburgh, Scotland, GB

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See what reviewers are saying

Rated 5 out of 5 stars

First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the whole team. My dad was visiting from Ireland and he had been complaining about a poor fitting hearing aid end. The company in Republic of Ireland was simply not helping.... See more

Company replied

Rated 5 out of 5 stars

We have been clients of the Edinburgh branch for 5 years now and have been entirely happy with the service received. They are welcoming, efficient and thoroughly professional at all times.

Rated 5 out of 5 stars

I recently had my hearing checked at House of Hearing in Edinburgh. It was very easy to make an appointment and the testing they gave me felt very thorough. Afterwards the audiologist explained the re... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • 10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom

  • 0131 220 1220

4.9

Excellent

TrustScore 5 out of 5

166 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(166)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely helpful nurse

Lovely helpful nurse. reassured me, as nervous.

November 26, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review. I'm glad to hear that we were able to offer you the right support. ^CW

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. David was friendly & professional, the hearing examination was thorough & results clearly explained. I am very happy with the hearing aids I purchased & the after sales service is very good. I’m very glad I changed to the House of Hearing.

November 26, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Rachel. We're glad we were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Solved my hearing problem

Solved my hearing problem - very impressed with the experience and with the efficient and friendly service

November 7, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review, Ron. ^CW

Rated 5 out of 5 stars

Excellent treatment

The practitioner treating my ear wax was very attentive ...and persistent in the face of some stubborn ear wax deep in my left side..
Going back in a week for her to check for any infection or other issues..

November 21, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your review, Paul. I'm glad to hear that we were able to help and we look forward to welcoming you back at your next appointment! ^CW

Rated 5 out of 5 stars

Professional services

Professional and friendly technician. Very pleasant environment.

October 31, 2024
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Reply from House of Hearing - Edinburgh

Thank you Christine, we're glad we were able to offer you the right support! ^CW

Rated 5 out of 5 stars

Very helpful to a very anxious tourist

I was a very anxious tourist whose hearing aid broke. I turned up unannounced and they were able to fix it ( replace the receiver within 20 mins) I was incredibly grateful.

October 15, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your kind review, Julie. I'm sorry to hear this happened but I'm glad we were able to provide the right help to assist you while you were visiting Edinburgh! ^CW

Rated 5 out of 5 stars

Hearing Consultation…

After a couple of years struggling with hearing aids that were not helping my hearing loss I decided to go to House of Hearing in Edinburgh. My audiologist, Stuart Lyness, could not have been more helpful. The treatment and information given was excellent and really helped me. It was really useful for my wife too as she was able to experience what my hearing loss sounds like so gave her a better understanding of what it’s like. Looking forward to having better hearing in a couple of weeks.

November 25, 2024
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review. We're glad Stuart was able to support you on your visit and we look forward to continue supporting you on your hearing journey with us. ^CW

Rated 5 out of 5 stars

Helpful and clear information

Helpful and clear information. Very helpful professional staff

November 15, 2024
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your lovely review, Peter. We look forward to seeing you in clinic again soon. ^CW

Rated 1 out of 5 stars

I attended House of Hearing having been…

I attended House of Hearing having been advised by the NHS Audio Department in Lauriston Place, Edinburgh, that it was necessary for ear wax to be removed. After examination, I was told there was no need for ear wax to be removed. I was taken aback but accepted the situation though dissatisfied with the outcome.

September 19, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for taking the time to share your feedback, Robert. We’re sorry to hear you weren’t satisfied with your recent visit. At House of Hearing, our top priority is always to provide the highest standard of clinical care based on each individual’s needs, and we aim to avoid unnecessary treatments whenever possible.

When our specialists examined you, they determined that your ears did not have any excess wax buildup that would benefit from removal. While we understand this may have been unexpected, based on previous advice you had received, our goal is to offer the most appropriate care for each patient’s specific situation.

If you have any concerns or feel you’d benefit from further assistance, please don’t hesitate to reach out to us directly. We would be more than happy to discuss this further to ensure you feel fully supported. ^CW

Rated 5 out of 5 stars

Excellent

Professional, friendly, and helpful

October 21, 2024
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Reply from House of Hearing - Edinburgh

Thank you for your lovely review. ^CW

Rated 5 out of 5 stars

I have restricted mobility and in…

I have restricted mobility and in communications before my treatment great consideration was taken to ensure access to the clinic was achievable. The young lady who carried out the procedure was friendly and informative.

October 1, 2024
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Reply from House of Hearing - Edinburgh

Thank you for leaving us a thoughtful review of your experience in our Edinburgh clinic. We're glad we were able to support you and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

When I was on vacation in Edinburgh…

When I was on vacation in Edinburgh tracing my Scottish roots, I needed urgent help for my hearing aid. Both the receptionist and the audiologist could not have been more helpful. A deeply buried dome and wax filter were retrieved and replaced all at no charge. I was overwhelmed with appreciation. I wish I could say the same would happen in the USA. Thank you to both of you. I apologize for forgetting your names.

October 18, 2024
Unprompted review
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your kind review, Marianne. We're so glad to hear that we were able to offer you the right level of support. Wishing you well on all your future travels and we hope to see you again in the future. ^CW

Rated 5 out of 5 stars

House of Caring

I was treated professionally but with kindness and care.

October 1, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your kind review. ^CW

Rated 5 out of 5 stars

The staff are kind and considerate

The place was clean and fresh. Very professional. Extremely informative how to manage keeping my ears clean. Not to use abrasive drops. Which I had done and my ears were very flaky and itchy.

October 3, 2024
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Reply from House of Hearing - Edinburgh

Thank you foe leaving your review. We're glad we were able to help and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Visit to Edinburgh House of Hearing

The visit was quick, friendly and professional

September 18, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for leaving us a kind review, David. We look forward to welcoming you to our Edinburgh clinic again soon! ^CW

Rated 5 out of 5 stars

Easy going staff .

Easy going staff .

October 19, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review, Walter. We look forward to seeing you again soon. ^CW

Rated 4 out of 5 stars

Quick and efficient

Was seen quickly, talked through the test and options were explained well

September 20, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review! ^CW

Rated 5 out of 5 stars

Great Service

Great service. My ear wax was dealt with quickly and I felt no discomfort at all. I was able to hear clearly within 20 mins of my appointment.

September 18, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank you for your review! I'm glad to hear that we were able to help and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Highly informed staff and gorgeous facilities

Very professional service. Gorgeous Edinburgh location, the facilities felt luxurious. The hearing nurse guided me throughout the process, explaining everything in detail. The appointment was quicker than expected too. It is pricy, but you get top of the class service in return so can't complain :)

September 27, 2024
House of Hearing - Edinburgh logo

Reply from House of Hearing - Edinburgh

Thank your for leaving a kind review. We're glad that we were able to meet your expectations and offer you a first-class service. We look forward to welcoming you again to our Edinburgh clinic soon! ^CW

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